• Title/Summary/Keyword: 방문자 만족

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Ecosystem Configuration and its Structure of Cultural Contents -Focused on Busan International Motor Show- (전시회 구성 콘텐츠가 재방문 및 추천의사에 미치는 영향 -부산 국제모터쇼를 중심으로-)

  • Min, Jin-Hong;Ha, Kyu-Soo
    • The Journal of the Korea Contents Association
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    • v.10 no.10
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    • pp.197-208
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    • 2010
  • The cultural contents are a field that originally has a cycle ranged from producers of various contents and distribution consumption. The various object elements composing of an ecosystem of cultural contents in this cycle, and the search of harmonious relations between these objects is becoming an important issue. The ecological approach on the cultural contents field is not being tried authentically until now, in spite of the expansion of interest and usefulness from its application at present, so there is no detailed discussion on the inside of an ecosystem and itsaction such as confirmation of object elements composing of the ecosystem, interaction principles between objects and object development, principles of co-evolution, etc. achieving common development of all objects composing of the ecosystem. Therefore, the present research aims to confirm object elements composing of the ecosystem of cultural contents through an ecosystem model that has been researched in several fields of the ecosystem and social science, and to seek interaction between objects and each object as well as a development direction of a total ecosystem.

Effect of Buffet Restaurant's Physical Environment on Customer Satisfaction and Revisit Intention -Buffet restaurant located in the region of southern gyeonggi- (뷔페레스토랑의 물리적환경이 고객만족과 재방문의도에 미치는 영향 -경기남부 뷔페레스토랑을 중심으로-)

  • Lee, Sang-Hee
    • The Journal of the Korea Contents Association
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    • v.14 no.6
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    • pp.407-416
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    • 2014
  • The purpose of this study is to identify the effect of physical environment on customer satisfaction and revisit intention. The questionnaire was distributed from October 1st to 31st, of the 250 distributed questionnaire 221 copies were used in the analysis to give a response rate of 88.4%. The results of the study were as followed; Firstly, it was found that perception of customers regarding physical environment of a buffet restaurant are cleanliness, entertainment, aesthetics, convenience and comfort. Secondly, it appeared that cleanliness of physical environment of buffet restaurant had the most influence on customer satisfaction. Thirdly, it also indicated that customer satisfaction had a influence on revisit intention. Based on these findings, this paper suggests implications and limitation of the research as well as future directions for the study.

A Study on the Factors affecting the Recovery Satisfaction at Logistics Service Failure (물류서비스실패시 회복만족에 영향을 미치는 요인에 관한 연구)

  • Choi, Youngro
    • Journal of Korea Port Economic Association
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    • v.28 no.4
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    • pp.169-191
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    • 2012
  • This study is to investigate the strategy on forming a long term relationship between logistics service provider and demander including maintaining strategy of it. For these purposes, effect on the organization and human factor of Logistics service companies and also, impact on the customer trust and relational commitment against service recovery are analysed. Literature review and empirical study are used to modify research model and to develop questionnaire for logistics service companies. Reliability for measuring procedure yields the same result on repeated trials and validity for identifying the accuracy of the accrual measuring instrument are also used. Suggested hypothesis are verified through multiple regression method and the testing results are shown as follows; First, organization and human factor have a positive effect to the service recovery satisfaction against the service failure of logistics service providing company. Second, the service recovery satisfaction also leads a positive effect on the customer trust and relational commitment.

Effect of Physical Environment of Exhibition Convention Centers on Customer' Satisfaction and Worth of Mouth, Revisit Intention (전시컨벤션센터의 물리적 환경요인이 만족과 구전, 재방문의도에 미치는 영향)

  • Jung, Yong-Hae
    • The Journal of the Korea Contents Association
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    • v.11 no.10
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    • pp.197-208
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    • 2011
  • This study aims to examine the effect of the physical environment of exhibition/convention centers on customers' satisfaction, worth of mouth and revisit intention. Some useful strategic materials derived from this study could be considerably useful to the managers of exhibition/convention centers. The results of this study are summarized as follows. First, the key elements which can decide the quality of the physical environment of exhibition/convention centers are accessibility, cleanness and convenience. Second, the perceived physical environment makes a positive influence on customers' satisfaction. Third, the more satisfaction the customers can perceive, the higher rises the worth of mouth. Fourth, the more satisfaction the customers can perceive, the higher rises the revisit intention.

Implementing a Smoking Cessation Clinic at a Public Health Center in Korea: Evaluating the Outcomes and the Smokers' Perceptions (보건소 금연클리닉 활성화를 위한 방문자 이용현황과 금연성공 및 만족도 조사)

  • Yoo, Hye-Ra
    • Journal of Korean Public Health Nursing
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    • v.22 no.1
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    • pp.62-73
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    • 2008
  • Purpose: To examine the outcomes of a smoking cessation clinic at a public health center, in Hwasung city in 2006 and to examine the perceptions of the users regarding the clinic services. Method: 620 smokers who visited the smoking cessation clinic from January, 2006 to November, 2006 were enrolled. An instrument developed by the researcher was used to collect their perceptions. The instrument comprised 24 questions, on a 5-point Likert scale investigating the clinic services in terms of counseling time, environment, readiness of the counselors, counseling information, campaign method, medication use, and follow-up services. The general characteristics of the participants were collected from the database developed by the Ministry of Health & Welfare. The data were analyzed with frequencies, percentage, mean and standard deviation methods. Results: The outcomes of the smoking cessation clinic in Hwasung city in 2006 showed some limitations in terms of low-income group, female smokers, and young adult smokers. Conclusion: Strategies for solving these limitations were necessary to increase the effectiveness of the smoking cessation clinic. Clinic services focused on cognitive-behavioral therapy needed to be developed in accordance with chemotherapy. More effective publicizing campaigns of the clinic services also needed to be developed for more people to know about the clinic. Strategies to increase the accessibility for the people living far from the clinic were also necessary. Assessment of the smokers who did not visit clinic was also recommended in order to determine their intentions, or barriers to visit the clinic.

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A Study on Web-Site Evaluation Factors Affecting Students' Satisfaction Level in Science Class (사용자 중심의 웹사이트 구축을 위한 주요 평가요인에 관한 실증 연구 : 과학관련 사이트를 중심으로)

  • Han, Kwang-Hyun;Ahn, Jung Lyel;Kim, Mi-Ryang
    • The Journal of Korean Association of Computer Education
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    • v.7 no.3
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    • pp.67-78
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    • 2004
  • Since the 7th National Curriculum was established, ICT has emerged as an indispensable tool for teaching a variety of subjects in K-12 education systems. This paper develops the model for explaining the factors affecting students' satisfaction level in using web contents for science class. Based on data collected from a questionnaire survey from the students who evaluated the web sites providing the information related to the science subject, the structural equation model is presented. From this model, a following conclusion is provided : credibility and understandability/motivation are the most important factors affecting the level of satisfaction, but the presentation method, the screen design as well as contents itself has indirect impact on user satisfaction through understandability/motivation. Other interesting results are also provided. This result might provide the useful guidelines for designing the web-contents for science class in high school.

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서울시내 산업간호사의 업무수행과 직무만족, 지식과의 관계

  • Jo, Won-Jeong;Gang, Hae-Sin
    • Korean Journal of Occupational Health Nursing
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    • v.1
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    • pp.30-51
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    • 1991
  • 본 연구는 산업간호사가 수행하는 산업간호업무 수행실태를 파악하고 업무수행에 영향을 미치는 요인이 무엇인지를 직무만족도와 지식의 측면에서 조사 분석하기 위한 목적으로 이 연구를 시도하였다. 연구방법은 1991년 4월 26일 부터 5일 3일까지의 총 8일간 서울시내에 소재하고 있는 사업체의 산업간호사 77명을 대상으로 연구자와 조사자 1명이 직접방문을 하여 자료수집 하였다. 자료는 SPSS를 이용하여 전산처리 하였다. 실수와 백분율, 평균 표준편차를 구하였으며, Pearson Correlation Coefficient, ANOVA 분석방법올 활용하였다. 본 연구의 결과는 다음과 같다. 1. 산업 간호업무 수행 정도는 근로자건강관리업무 중의 통상질환관리 업무를 대상자의 97.6%가 실시하여 수행정도가 가장 높았고, 가장 수행정도가 낮은 업무는 근로자복리중 진업무로 대상자의 40.2%만이 실시하고 있었다. 산업환경위생관리업무(실시율 45.5%), 직업병 관리업무(실시율 43.1%), 산업보건교육업무(실시율41.5%)로 역시 낮은 실시율을 보였다. 2. 산업간호사 직무만족도는 최대가능점수 240점에 대하여 점수 143.8점이며 최대평점 5점에 평점 3.0으로 나타났고 상호작용, 전문적위치, 자율성면에서 3.4점으로 높았으며 보수에 관한 만족도는 평점 2.3으로 가장 낮아 산업간호사들이 보수에 대해 불만족하고 있는 것으로 나타났다. 3. 산업간호사의 산업간호업무 관계지식정도는 최대가능점수 21점에 대하여 점수 17.9점을 나타내었다. 영역별로 가장 많이 알고 있는 지식은 건강관리실운영업무 관계지식으로 정확하게 알고있는 사람이 63명으로 전체의 81.4%이었고, 가장 낮게 알고 있는 지식은 산업환경위생관리 업무 관계지식으로 정답자는 42명(54.2%)이었다. 4. 산업간호업무 수행정도와 직무만족도 및 지식정도와의 상관관계를 분석하여 본 결과 직무만족도가 높을수록 업무수행정도가 높은 것으로 나타났고 (r=.3010, P<.01), 업무수행정도와 지식정도 역시 순상관관계 (r=.2591, P<.05)가 있음이 통계적으로 유의하여 지식정도가 높을수록 업무수행정도가 높음을 알 수 있었다. 그러나 직무만족도와 지식정도는 상관관계가 없었다. 결론적으로 연구에서 나타난 산업 간호사의 업무수행은 통상질환관리 위주의 업무로서 직업병 예방, 산업보건교육, 산업환경위생관리 업무등에는 수행이 미비한 것으로 나타났으며, 업무수행과 직무만족도 및 지식정도는 순상관관계가 있어 직무만족도와 지식정도가 높을수록 업무수행이 높은 것으로 나타났다.

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An Empirical Study on the Quality Attributes of Museum Service by ICT: Comparisons of South Korea and Austria (KANO모델을 활용한 박물관 ICT 서비스 품질 속성에 관한 실증연구: 한국-오스트리아 비교)

  • Lee, ChoHee;Kim, SangWook
    • Journal of Korea Society of Industrial Information Systems
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    • v.24 no.1
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    • pp.65-79
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    • 2019
  • Museum management has been centered on curated exhibitions. Today, however, visitor-tailored exhibitions are all the rage, and various ICT-based services such as museum app's and exhibition explanation through QR code are being provided. To this trend, research on museum services using smartphones and SNS has been conducted. But there have been few studies of technical influence on the museum service satisfaction factors. This study, therefore, attempted to identify and classify the satisfaction factors of museum services with Kano model which explains service quality attributes. Samples from South Korea and Austria were analyzed There was a significant gap in quality factors according to cultural differences and a notable difference in perceived quality even for the factors in the same dimension. It implies that cultural differences need to be taken into account for the priority of museum services.

A Status of Kitchen Planning of Units in Elderly Housing Facilities (노인주거시설 단위주호의 부엌가구디자인 및 사용실태)

  • Ju, Seo-Ryeung;Kim, Min-Kyoung
    • Archives of design research
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    • v.18 no.4 s.62
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    • pp.247-256
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    • 2005
  • This study investigated the status of kitchen of units in elderly housing facilities and the housing needs of residents. Compared with a lot of comprehensive and alternative studies on elderly housing facilities until now, specialized studies of behavior of elderly housing life and detailed dimensional study have hardly made. Therefore we intend to examine the status of kitchen planning on representative elderly housing facilities in Korea. As the methods of this study, we executed a field study into 4 representative elderly housing facilities in Korea. We visited each 2 units out of the outstanding 4facilities and surveyed the total 8 kitchens. Then we analyzed the space planning and kitchen furniture design of them and the state of kitchen commodities, and measured the kitchen equipment. In addition, we executed interview about satisfaction, preference, use from the residents. As a result, we could find out that depending on whether residents were sewed with meal offered from the facilities or not, the pattern of usage and commodities were quite different. It is necessary to supply the simplest spaces just for preparing some refreshment and tea are suitable. And for the self-cooking residents, much larger cabinets and utility rooms are additionally needed. Safety and functional aspect were quite well designed. Washing machines are usually built-in the kitchen cabinets, and residents are satisfied with this arrangement. We hope that the supplementary study about old people habit and behavior will be a good data of kitchen planning for Korean-type elderly housing units of facilities.

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Research in the Direction of Improvement of the Web Site Utilizing Google Analytics (구글 애널리틱스를 활용한 웹 사이트의 개선방안 연구 : 앱팩토리를 대상으로)

  • Kim, Donglim;Lim, Younghwan
    • Cartoon and Animation Studies
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    • s.36
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    • pp.553-572
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    • 2014
  • In this paper, for the evaluation of the ease of a particular Web site (www.appbelt.net), insert the log tracking code for Google Analytics in a page of the Web site to collect behavioral data of visitor and has studied the improvement measures for the problems of the Web site, after the evaluation of the overall quality of the Web site through the evaluation of Coolcheck. These findings set the target value of the company's priority (importance) companies want to influence the direction of the business judgment are set up correctly, and the user's needs and behavior will be appropriate for the service seems to help improvement.