• Annual Conference on Human and Language Technology
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• 2023.10a
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• pp.44-49
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• 2023

이 연구는 MBTI 심리기능을 근거로 사용자 유형을 ST와 NF로 구분하고, 그룹별로 나눈 일상대화를 전사 후 분석하여 대화에서 나타나는 청자의 공감적 반응이 성향에 따라 차별화되는 점을 발견하고 이를 챗봇 대화 실험에 적용하여 분석결과의 유효성을 귀납적으로 증명하였다. 고성능의 초대규모 생성모델을 필두로 한 채팅 에어전트 구현이 보편화된 시점에서 진정 가치있는 대화 모델은 유창한 언어 구사 능력뿐만 아니라 사용자의 성향에 적합한 만족스러운 대화 경험을 제공할 수 있어야 함을 시사한다. 이 연구는 리얼월드의 대화 방식을 모방하여 챗봇 대화로 재현하였다는 점에서 실질적인 B2C 대화 서비스의 질적 향상에 기여도가 높을 것으로 기대된다.

• Information Systems Review
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• v.14 no.1
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• pp.105-128
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• 2012

The Culture and Arts Website, one of the parts of providing information related to culture and art utilizing internet, is the website that giving information of arts genre like theater, music, art, architecture, video, and literature. As growing interest in the field of culture and arts, market of this website has been increasing and providing customized content which each customer wants in the field of culture and arts. Developers of culture and arts website consider the website media for increasing and developing awareness about culture and arts. They are accelerating development of various business models and application of culture and arts website service which it meets trend of the times and customers needs. This study will seize about influencing factors to culture and arts website service of domestic website users and analyze how these factors affect loyalty through satisfaction and word of mouth. This study presented research model applied main parameters of PAD(Pleasure, Arousal, Dominance) theory emphasized human's emotions that they are expected to affect the loyalty of culture and arts website service users based on satisfaction and word of mouth. The researcher in this study surveyed students of Seoul S University who had experiences with such culture and arts website to validate the model empirically. The results, firstly, if you experienced feeling related to pleasure and dominance in culture and arts website, you would satisfy this website and it could lead to loyalty. Secondly, the feeling related to ventilation does not affect the loyalty through satisfaction and word of mouth. Thirdly, the results show that all of three factors of emotional responses do not influence the loyalty through word of mouth.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.11 no.12
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• pp.4787-4794
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• 2010

This study examined the effects of perceived service quality of dispatch companies on satisfaction and performance of user companies. The empirical investigation was conducted in human service sector. Service quality was classified into five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Data were collected from 80 employees of user companies. Results indicated that responsiveness and assurance were positively related to satisfaction of user companies. Results also indicated that tangibles, reliability, responsiveness, and empathy were positively related to performance of user companies. This study had differential value that it applied the concept of SERVPERF into the labor market, and analyzed its effects on customers' satisfaction and performance. The results also have consequences for managers responsible of outsourced workers.

• Proceedings of the Korea Information Processing Society Conference
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• 2005.05a
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• pp.1045-1048
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• 2005

유전자 칩의 정확성은 각 유전자들의 식별자로 활용되는 probe들에 의해 결정된다. 일반적으로 칩을 구성하는 probe들은 반응 오류를 예측하기 위해 이중구조와 녹는점과 같은 요소들을 고려한다. 또한 다른 유전자들과의 교차반응을 최소화하기 위해 각 probe들의 specificity도 고려되어야 한다. probe가 specificity를 보장하는지 검증하는 것은 전체 유전자들을 탐색해야 하므로 대규모 인간염색체에 대해서는 많은 시간이 소요된다. 본 논문에서는 specificity를 만족하는 probe들을 선택하는 효율적인 알고리즘을 제시한다. 제시한 알고리즘은 해시 테이블을 활용하여 probe가 specificity를 만족하지 못하게 하는 유전자 시퀀스들만을 탐색하여 비교한다. 제시한 알고리즘이 기존 알고리즘보다 효율적임을 실험결과를 통해 보인다.

• Journal of Korea Entertainment Industry Association
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• v.13 no.1
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• pp.35-46
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• 2019

In this study, we conducted an empirical analysis to examine the effects of corporate cultural marketing activities on customer satisfaction and customer citizenship behavior through positive emotion variables. For this study, we conducted a survey on customers who have experienced cultural marketing activities of companies. The results are as follows. First, among the four factors of culture marketing activities, 'sponsorship','synthesis','style', and other factors excluding 'sales' factors influenced positive emotion. Second, positive emotion have a positive effect on customer satisfaction with products and services. Third, positive emotion affect voluntary customer citizenship behavior. As a result, it can be seen that the marketing activities of companies practicing cultural activities, differentiation of products and services based on culture, and formation of corporate culture emphasizing culture lead to positive emotion of customer. In addition, positive emotion are likely to lead to customer satisfaction with products and services, and furthermore, in order to create common value, it is sometimes possible to lead to customer citizenship behavior that voluntarily perform the same role as the company's spokesperson have. Based on the results of this study, it is necessary for domestic stakeholder to engage in innovative perspectives and ongoing activities based on the essential concepts of cultural marketing to secure customer and build competitive advantage.

• The Journal of the Korea Contents Association
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• v.20 no.6
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• pp.342-353
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• 2020

The purpose of this study is to identify priority factors for improving service quality of cosmetic stores in drug stores(DRS) and department stores(DES) and to provide basic data for improving service quality of cosmetic stores by analyzing the service quality based on the Kano model and the Potential Customer Satisfaction Improvement (PCSI) Index. As a result, most items of quality factors of cosmetic stores in both stores were evaluated as attractive quality factors. As a result of PCSI Index comparison, the quality factors of 'Reliability', 'Responsiveness', and 'Empathy' items for DRS and 'Empathy' and 'Reliability' items for DES had higher priority for improvement. That is, if these factors are improved, there is a high potential to improve customer satisfaction. Through this study, practical implications were provided by identifying service quality factor classification and priorities for customer satisfaction improvement of DRS and DES. This is expected to contribute to the guidelines for improving customer satisfaction in the future.

• Proceedings of the Membrane Society of Korea Conference
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• 1998.04a
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• pp.17-20
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• 1998

1. 서론 : 계면중합은 제조에 따른 박막의 성능 조절이 가능한 이유로 해서 역삼투용 복합막의 주요 제조 방법으로 제시되어 왔다. 계면중합을 응용하여 제조된 복합막의 성능은 반응 단량체의 종류, 용재의 종류, 단량체의 농도, 반응시간, 열처리 유무 및 온도와 시간 등에 의해 변한다. 한편 위의 변수에 절대적인 영향을 받고 아울러 단량체간의 몰 비가 성립하지 않음으로 해서 최적의 막 성능으로 제시되는 조건을 만족하기 위하여 주로 시행착오에 의한 방법을 동원하여 여러 변수에 다른 제조 막의 성능 고찰을 실시하여 왔다. (생략)

• Proceedings of the KIEE Conference
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• 2003.10b
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• pp.21-23
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• 2003

본 연구에서는 반응표면기법을 이용하여 5상, 10/8 스위치드 리럭턴스 모터의 최적설계를 수행하였다. 반응표면 기법은 여러 개의 독립적인 설계변수가 출력 함수에 복합적인 작용을 하고 있을 때, 설계변수의 변화에 대한 출력함수의 변화를 추정하는 통계적인 분석방법이다. 여기서는, 모터 형상을 결정하는 모든 기하학적인 치수들을 변수로 선택하였고, D-Optimal 기법을 이용하여 실험 점들을 선택하였다. 각각의 실험점들에 대해서 FEM 해석을 수행하였고, 평균토크와 권선면적을 만족하는 최소부피의 모터를 설계하였다. 반응표면 모델을 이용하여 최적설계를 수행하였고, 각도와 전류에 따른 토크 프로파일과 인덕턴스 프로파일을 얻었다. 이를 바탕으로 동적 거동을 예상해 보았다. 반응표면기법을 이용한 최적설계에서는 global optimum을 보장할 수 있으며, 최적설계에 소요되는 시간을 줄일 수 있다.

• Journal of Korea Society of Industrial Information Systems
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• v.12 no.5
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• pp.146-162
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• 2007

The purpose of this study was to investigate the nature of relationship among service quality, customer satisfaction and e-loyalty in e-learning site. In order to achieve the study purpose, survey method was applied. As a result, it was revealed that service quality had significant effects on customer satisfaction in e-learning site. The influential factors of service quality on customer satisfaction included convenience of use, personalization, tangibles, responsiveness, and reliability in e-learning site. In addition, service quality had significant effects on e-loyalty as well.

• Journal of the Korean Society for Library and Information Science
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• v.32 no.3
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• pp.231-250
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• 1998

The purpose of this study was to investigate factors affecting work performance among systems librarians in Korean academic libraries. The factors were divided in three categories: Job characteristics, organizational characteristics, and individual characteristics. Data from questionnaire were analyzed using the SPSS for windows. Multiple regression analyses were performed on three sets of variables related to the hypotheses of the study. The result of the analysis Identified the folowing factors : Job characteristics which affect work performance among systems librarians in academic library are autonomy, task significance, skill variety, and feedback from supervision. Organizational characteristics which affect work performance are job security, capability of automation systems, coworkers. Individual characteristics which affect work performance are growth need strength, knowledge, and systems librarian experience.