• Asia Marketing Journal
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• v.3 no.2
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• pp.69-91
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• 2001

고객이 서비스상의 실패에 대해 때로는 강한 부정적 반응을 보이기에 서비스를 제공하는 조직의 서비스회복능력은 고객만족을 달성하기 위해 강력하고 효율적으로 운영되어야 한다. 따라서 본 연구는 온라인상의 서비스인 ISP업체(10개의 회사)를 대상으로 온라인 서비스 상에서 고객이 서비스상의 불만을 경험할 때 기업이 고객의 불만을 회복시켜 만족으로 전환시키려는 회복속성들이 실제로 고객이 가지는 분배상의 공정성, 절차상의 공정성 및 상호작용 공정성에 어떤 영향을 미치는가를 실증적으로 검증하기 위한 것이다. 이를 위해 10개의 ISP업체를 선정하고 해당 업체에 대해 불만을 가진 고객들이 기업의 불만제거 노력에 대해 평가하도록 하였다. 가설 검증을 위해 LISREL을 이용하여 서비스의 회복속성인 보상, 신속한 반응, 무반응, 사과, 사전보상제공 등이 분배상공정성, 절차상 공정성, 상호작용 공정성에 직접적으로 미치는 효과를 파악하고 이 공정성의 요인들이 만족에 미치는 영향도 실증적으로 검증하였다. 온라인 상이라는 새로운 환경을 고려하여 기존의 모델에서 간과된 부분을 확인하기 위해 확장 모델을 제시하여 새로운 의미를 가진 경로가 존재하는지 확인하고 이 부분에서 유의적인지 않은 경로를 배제한 수정모델을 제시하였다. 기존의 연구를 바탕으로 제시된 가설은 연구모델에서 경로 계수를 추정하고 이에 대한 t값을 통해 검증하였다. 본 연구에서 제시하는 시사점으로는 고객의 서비스 실패 및 회복상황에 대한 평가의 이론적 원칙을 설명하고 관리자에게 각각의 서비스 실패와 일치하는 서비스 회복전략을 제시하여 운영상의 가이드 라인을 제시한다고 할 수 있다

• Journal of the Korean Chemical Society
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• v.56 no.5
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• pp.542-547
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• 2012

We have investigated the electronic properties of the oxide film and anodic oxidation mechanism. Iron was oxidized by two reaction pathways depending on pH. The oxide film has showed the electronic properties of n-type semiconductor based on the Mott-Schottky equation.

• Journal of the Korea Society of Computer and Information
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• v.19 no.7
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• pp.59-70
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• 2014

This paper propose a new wireless multi-hop routing protocol that takes the hierarchical mesh of the hybrid WMN into account. WMN that is possible to provide various applications of wireless networks still has many open issues that should be solved despite the studies carried out over a decade. Especially, in routing protocol area, a problem degrading the routing efficiency by applying one of the routing protocols, which are designed for the MANET, to the hybrid WMN be solved above all. For the improvement of the routing performance, both good routing protocol and metric are essential. However, the recent studies are only concentrated in routing metric by use of the cross-layer design. Therefore, this paper is dedicated to the routing protocol that is essential for the performance of the routing but needed more studies. The proposed protocol in this paper is reactive, and designed to reorganize the hybrid WMN with several pseudo domains, and carry out domain-based route decision. By the simulation result for the performance analysis of the proposed protocol, the average delay for the route decision was decreased by 43% compared to AODV that is the typical reactive protocol.

• Proceedings of the Zoological Society Korea Conference
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• 1998.04a
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• pp.43.1-43
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• 1998

• Economic and Environmental Geology
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• v.50 no.2
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• pp.85-96
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• 2017

Gold mineralization of Samjeong and Yongjang gold mines in Uichang area shows characteristics of Bonanza-type gold deposits. Ores are mainly developed along the contact parts between quartz vein and arkosic sandstone beds(Fe-rich bed) in sedimentary rock. Electrum, silver sulfide and sulfate minerals are mainly in the ores. On the other hand, gold mineralization is less developed in cherty rock and andesitic rock than arkosic sandstone. The study highlights characteristics of gold precipitation in the deposit on the basis of numerical modelling of the reactions between the assumed hydrothermal ore fluids with multicomponent heterogeneous equilibrium calculations. Aqueous species, gases and minerals, containing electrum are included in the calculations. The reaction result between hydrothermal ore fluids and arkosic sandstone show that pH increasing in the ore-forming fluid would trigger precipitation of quartz, chlorite, sericite, chalcopyrite, galena, pyrite, electrum, actinolite and feldspar. The numerical modelling also illustrates the drastic increase of pH and desulfidation lead to precipitation of electrum. Ag/Au ratios in the ore vary with pH conditions and subsequently precipitation of silver-bearing sulfides such as acanthite and polybasite. The modelling of the reaction between andesitic rock and ore-forming fluid shows that mineral assemblages of the case are analogous to ones of the reaction between arkosic sandstone and fluid except the latter has little portion of electrum. The abovementioned modelling results suggest that gold-silver mineralization is bounded by host rocks at the study area.

• Journal of the Korean Chemical Society
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• v.30 no.2
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• pp.248-258
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• 1986

The electronic structures and geometries of model substituted oxiranes, and carbonyl ylides containing cyano, methoxy and thiomethoxy substituents were investigated by MNDO-SCF-MO method. Stabilization and geometries caused by substituents, the ease of formation of carbonyl ylides from oxiranes and the reactivities of the cycloaddition of substituted carbonyl ylides were investigated.

• Proceeding of EDISON Challenge
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• 2014.03a
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• pp.371-383
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• 2014

이 연구에서는 팔라듐 착물 $Pd(PPh_3)_2$을 사용한 bromotoluene과 morpholine간의 coupling reaction (Buchwald-Hartwig amination) 반응 메커니즘을 계산화학적 방법을 이용하여 연구하였다. 용매화 자유에너지를 고려한 중간체 에너지를 비교하였으며, 반응물질이 o-bromotoluene 일 때와 p-bromotoluene 일 때, 반응 중간체로 monophosphine 착물이 형성되는 경우와 bisphosphine 착물이 형성되는 경우를 비교하였으며, 반응 중간체로 bisphosphine 착물이 형성되는 경우 cis 이성질체가 중간체인 경우와 trans 이성질체가 중간체인 경우를 비교하였다. 그 결과, 반응물로 p-bromotoluene을 사용할 때 o-bromotoluene을 사용할 때보다 중간체가 상대적으로 더 안정하여 더 좋은 수득률을 얻을 수 있을 것으로 예상되었다. 또한 $Pd(PPh_3)_n(o-tolyl)(N(CH_2CH_2)_2O)$ (n=1 또는 2) 중간체를 제외하고는 모든 경우에서 bisphosphine 중간체가 형성되는 반응경로가 더 안정한 것으로 밝혀졌다. 그리고 $Pd(PPh_3)_2ArBr$의 경우 trans 이성질체가 cis 이성질체보다 안정하지만 $Pd(PPh_3)_2Ar(N(CH_2CH_2)_2O)$의 경우 반대로 cis 이성질체가 trans 이성질체보다 안정한 것으로 나타났다.

• Proceedings of the Korea Water Resources Association Conference
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• 2023.05a
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• pp.214-214
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• 2023

네트워크로 구성된 시스템은 물질, 에너지, 신호 등의 입력(input)이 주어졌을 때, 경로 추적, 즉 라우팅(routing)을 통해 출력(output)으로 연결되고, 이를 반응함수로 나타낼 수 있다. 같은 입력값이라도 네트워크에 따른 연결 구조와 라우팅 과정에서 소요되는 시간차에 따라 출력값이 달라질 수 있다. 좋은 예로 강우에 따른 유출반응함수를 나타내는 자연 하천망을 들 수 있다. 이론적으로 순간의 입력이 주어졌을 때 (입력의 지속시간이 0), 출력은 순간반응함수로 표현된다. 자연 하천망에 대한 선행연구에서는 강우강도에 따라 순간반응함수가 변화한다는 비선형성이 알려졌다. 하지만, 비선형성을 가져오는 물리적 과정에 대해서는 많은 연구가 필요하다. 이 연구는 격자 형태로 주어진 임의의 네트워크에서 각 격자에 대해 순간반응함수를 구하는 분포형 모형을 제시한다. 입력자료와 라우팅 방법에 따른 연결 구조 및 순간반응함수의 변화를 격자 별로 확인하고, 이를 통해 시스템의 비선형성을 고려할 수 있는지 고찰하였다.

• Economic and Environmental Geology
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• v.34 no.6
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• pp.507-522
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• 2001

At the Tongyeong mine, quartz, rhodochrosite (kutnahorite), muscovite, illite, pyrite, galena, chalcopyrite. sphalerite, acanthite, and hessite are the principal vein minerals. They were deposited under epithermal conditions in two stages. Ore mineral assemblages and associated gangue phases in stage can be clearly divided into two general associations: an early cycle (band) that appeared with introduction of most of the sulfides and electrum, and a later cycle in which base metal and carbonate-bearing assemblages (mostly rhodochrosite) became dominant. Tellurides and some electrum occur as small rounded grains within subhedral-to euhedral pyrite or anhedral galena in stageII. Sulfide mineralization is zoned from pyrite to galena and sphalerite. We have used computer modeling to simulate formation of four stages of vein genesis. The reaction of a single fluid with andesite host rock at 28$0^{\circ}C$, isobaric cooling of a single fluid from 26$0^{\circ}C$ to 12$0^{\circ}C$, and boiling and mixing of a fluid with both decreasing pressure and temperature were studied using the CHILLER program. Calculations show that the precipitation of alteration minerals is due to fluid-andesite interaction as temperature drops. Speciation calculations confirm that the hydrothermal fluids with moderately high salinities and pH 5.7 (acid), were capable of transporting significant quantities of base metals. The abundance of gold in fluid depends critically on the ratio of total base metals and iron to sulfide in the aqueous phase because gold is transported as an Au(HS)$_2$- complex, which is sensitive to sulfide activity. Modeling results for Tongyeong mineralization show strong influence of shallow hydrogenic processes such as boiling and fluid mixing. The variable handing in stageII mineralization is best explained by maltiple boilings of hydrothermal fluid followed by lateral mixing of the fluid with overlying diluted, steam-heated ground water. The degree of similarity of calculated mineral assemblages and observed electrum composition and field relationships shows the utility of the numerical simulation method in identifying chemical processes that accompany boiling and mixing in Te-bearing Au-Ag system. This has been applied in models to narrow the search area for epithermal ores.

• Korean Chemical Engineering Research
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• v.56 no.2
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• pp.291-296
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• 2018

Direct synthesis of methylchlorosilanes was developed by Rochow with addition of copper on the silicon surface as a catalyst and many research were followed. Most of research were focused on the increase of reaction activity through addition of promoters and concentrated on the increase of selectivity of DMDC. However, there are very few studies about the reaction mechanism. Although formation of DMDC was explained in literature, formation of other silanes were not mentioned at all. This reseach focused on the explanation about formation of all silanes obtained during direct reaction and TPD. Reaction paths were proposed by means of dissociative adsorption of methyl chloride and spillover of surface Cl and H. Surface silicon sites were considered as $=SlCl_2$ and $=Sl(CH_3)Cl$. The synthesis of all methylchlorosilanes were explained by the adsorption of methyl group on the silicon sites and by the surface diffusion of nearby Cl and H. The proposed reaction mechanism explains the formation of all silanes during the reaction and also during the TPD process.