• Proceedings of the Korean Society for Quality Management Conference
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• 2004.04a
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• pp.583-587
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• 2004

Kano는 만족 불만족이라는 풀질의 주관적 측면과 물리적 충족$\cdot$불충족이라는 풀질의 객관적 측면을 한께 고려하는 풀질의 이원적 인식방법을 제시하려다. 본 연구에서는 고객만족계수의 개념을 이용하여 Kano 품질분석에 사용되는 품질특성의 심층적인 해석을 시도하였다

• Journal of Convergence for Information Technology
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• v.8 no.6
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• pp.257-263
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• 2018

The purpose of this study is to identify the factors affecting creativity and personality of students in dental hygiene department. From 14 May 2018 to 1 June 2018, 114 dental hygienists were enrolled at S University in Gwangju. The overall average of meta-cognition was 3.26. There was a significant difference between satisfaction and satisfaction of the major 3.36. The overall average of the mastery approach goals was 3.26. There was a significant difference in the satisfaction of the major satisfaction by 3.38. The overall average of autonomous educational climate was 3.08. According to the study variables, there was a significant difference in the satisfaction of major majors 3.17. The overall average of creativity and personality was 3.37. There was a significant difference between satisfaction and satisfaction of the majors. The factors affecting creativity and personality of college students were meta cognition and mastery approach goal. Metacognition and mastery approach goal score showed higher creativity and personality.

• Korean Journal of Environment and Ecology
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• v.20 no.1
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• pp.20-28
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• 2006

The purpose of this study was to provide basic visitor information through understanding visitors' attitudes to the attributes for recreational experiences. To accomplish the purpose of the study, a questionnaire survey was conducted on major entry points in Taean Coast National Park. As for the results, socioeconomic characteristics of the visitors' parks were similar to the findings of previous studies of national park visitors. The visitors' overall attitudes to significance levels of the 20 attributes which are related to the recreation experience were perceived as from normal to not serious, but a few dissatisfaction factors were indicated in park facility use. The satisfaction level was evaluated in the affirmative.

• Journal of Korea Port Economic Association
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• v.29 no.1
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• pp.1-22
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• 2013

Logistics service is one of the most frequently addressed competitive edges exercised by container terminals that face fierce competition. Many of researches have tried to assess the logistics service quality and attempted to propose the strategic ways to manage it. However, it has been known that quality is a multi-dimensional construct and not all quality attributes are viewed as equally important to customers. Each quality attribute has different implications for customer satisfaction. Timko (1993) has developed customer satisfaction (CS) coefficient based on Kano model. The CS coefficient is indicative of how strongly a service quality may influence customer satisfaction. This study attempted to identify the satisfying/dissatisfying quality factors using Kano model and CS coefficient. In so doing, several satisfying and dissatisfying quality attributes in logistics service quality were identified.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.1
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• pp.281-299
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• 2011

The purpose of this study is to understand and analyze the satisfaction level of users regarding the search and search results of D College Library system implemented by Open API. For the study, 90 students of D College searched the library system with 4 subjects regarding on current affairs and assignments, and then evaluated the satisfaction on search functionality and contents usability. In results, they satisfied search expansion in general. Especially, the satisfaction levels for the convenience of search method and preview was the highest, but that of level for the arrangement and browsing of search results and the searching speed was the lowest. In terms of currentness, relevance, usefulness and utilizability aspects, Naver was the most highly evaluated, followed by library’s database, dissertation/academic journals, Youtube and Flikr. The cause of the unsatisfactory could be reduced when the library system implements the useful and attractive search interface.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.28 no.1
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• pp.97-119
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• 2017

This research investigated user satisfaction and importance of OPAC2.0 services in university libraries for book search result. This research analyzed OPAC2.0 services in university libraries focusing on book search result, user satisfaction with and importance in services, difference in satisfaction and importance, and grade and satisfaction. As a result of the investigation and analysis, OPAC2.0 services given the most was the service of 'portal site linkage'. Generally, the satisfaction with OPAC2.0 services was 2.07 in average, 'very dissatisfactory'. The service considered to be the most important was 'service item'. The difference between satisfaction and importance showed dissatisfactory result, compared with importance in general. The grade and the general difference in satisfaction didn't appear. On the basis of the analysis result mentioned above, with the purpose of the improvement in OPAC2.0 services focusing on book search result, it is necessary to manage users continuously by publicizing libraries concerning respective services, introducing use guide, offering a variety of services, improving quality, and offering information.

• The Journal of the Korea Contents Association
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• v.16 no.7
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• pp.423-430
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• 2016

The results of the response in the Self-report survey are occurred differently according to situational factors and personal characteristics. This study attempts to examine the effects of the question-order and question-intentions in surveys of job satisfaction. Four types of questionnaires were used in consideration of the difference between Whole Questions and detail Questions in question-order and the difference between job satisfaction measurement and job dissatisfaction measurement in question-intentions. This study surveyed 94 employees. As a result, the order and intention of questions could affect respondent's answers. However, It was not statistically significant support. Also, this study suggest significant implications, limits of this study and research direction of future study.

• KOREAN POULTRY JOURNAL
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• v.42 no.12
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• pp. 106 - 109
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• 2010

본회는 지난 10월 27일 대천 소재 한화리조트에서 '2010 종계부화인대회'를 개최하였다. 본고는 이날 참석한 종계부화인을 대상으로 농가의 종란납품계약의 현주소와 종계 산업의 발전방향에 대한 농가의 의견을 검토, 수렴하고자 설문조사를 실시하였다. 설문에는 총 42명의 종계부화인이 설문에 참여한 가운데 평균 사육경력 15년, 평균 연령 53세로 조사되었으며 평균 사육수수는 23,382수로 조사되었다.

• Stress
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• v.26 no.4
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• pp.296-304
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• 2018

Background: The purpose of this study was to examine the effects of a Self-Compassion Program on body satisfaction, body shame, self-esteem and subjective well-being among female university students with negative body image. Methods: Study participants were composed of the top 35% of female college students on negative body image. The 25 participants were randomly assigned to either a treatment group (n=13) or a control group (n=12). The treatment group participated in weekly, 60-minute Self-Compassion Program sessions in a group format over a 6-week period. Results: Reports of body dissatisfaction and body shame decreased significantly more in the treatment group compared to the control group, while self-esteem, life satisfaction, and expected life satisfaction scores increased significantly more in the treatment group compared to the control group. There were no significant differences in positive affect and negative affect between groups at post treatment. The one-month follow-up results showed that the beneficial improvements were maintained. Conclusions: The findings support the efficacy of the Self-Compassion Program on body dissatisfaction, body shame and self-esteem.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.11 no.11
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• pp.4354-4359
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• 2010

The study performed questionnaire to the patients receiving implant operation, who visited dental clinics and hospitals(2 hospitals and 5 clinics) from Jul. 1, 2009 to Sep. 12, 2009 in order to study the factors giving effects to patient's satisfaction in the selection of implant. 145 questionnaire papers collected from patients were analyzed with SPSS12.0 program. The result revealed that the satisfaction with implant operation was usually normal when implant was operated because of tooth extraction due to dental caries and periodontal disease and it was usually high when implant was operated because of wound(P<0.05). When considering each cause of tooth extraction, the satisfaction with pronunciation function was usually normal(P<0.001), the satisfaction with functional part including foreign body sense was very low when the cause of operation was periodontal disease(P<0.01). The satisfaction with hospital environment depending on the cause of hospital selection was usually high when hospital was selected because of doctor's fame. It was low when hospital was selected because it was close to home(P<0.001). The satisfaction with the number of hospital visits depending on the number of implanted teeth was usually low when many teeth were implanted(P<0.01). The analysis on the satisfaction with tooth shape and color showed that the satisfaction was high when '1~2' teeth and 'more than 6' teeth were implanted(P<0.05). In order to improve patient's satisfaction with implant, it is necessary to recognize individual's oral status and request correctly. It is determined that proposal of operation period, number of hospital visits, function and expected aesthetic satisfaction degree will contribute to the improvement of mutual reliance between doctor and patient and post-operation satisfaction degree.