• Asia Marketing Journal
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• v.9 no.3
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• pp.75-115
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• 2007

This study investigated the effect of service provider's recovery effort and pre-failure customer-employee rapport on post-recovery consumer response such as satisfaction, purchase intention, and positive Word-of-Mouth communication. First, this study explored the interaction effect of recovery effort and customer-employee rapport on post-recovery consumer response. The result shows when the level of pre-failure customer-employee rapport is high, customer's positive responses decreased slightly even though they perceived low recovery effort. However, when the level of pre-failure customer-employee rapport is low, customer's responses were decreased considerably in case of low recovery effort. Second, this study examined 'service recovery paradox' which is post-recovery consumer's satisfaction is greater than the case of no service failure. The result shows recovery paradox was not supported in all samples regardless of the level of recovery effort and customer-employee rapport. Synthetically, customer-employee rapport took a buffering role in customer response after service failure although it's not the same as error-free state.

• Journal of the Korean Data and Information Science Society
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• v.24 no.3
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• pp.543-555
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• 2013

This study is to analyze effectiveness of golf skills (driving distance, rating of fairway, green in regulation, sand save ratio, recovery ratio, putting average) to average score using records of PGA, LPGA, KPGA, KLPGA. Independent variables were driving distance, rating of fairway, green in regulation, sand save ratio or recovery ratio, putting average. Dependent variable was the scoring average in this study. To analyze these variables, multi-group (PGA vs LPGA, KPGA vs KLPGA, PGA vs KPGA, LPGA vs KLPGA) path analysis was used through AMOS 18.0 program and significance level was set at 0.05. As the result, the variables that show significant differences of path coefficient between PGA model and LPGA model were driving distance and green in regulation to average score. The variables that show significant differences of path coefficient between KPGA model and KLPGA model were driving distance, recovery ratio, and putting average to average score. The variables that show significant differences of path coefficient between PGA model and KPGA model were driving distance, recovery ratio, and putting average to average score. There was not significant difference of path coefficient between LPGA model and KLPGA model.

• Proceedings of the IEEK Conference
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• 2001.09a
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• pp.911-914
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• 2001

본 논문에서는 10Gigabit Ethernet 물리계충 전송 기술로서 IEEE 802.3 Higher Speed Study Group (HSSG)에서 검토했던 방법으로 선로부호화 방법이 있는데 그 중에서 국내 연구진에 의해 제안된 최소 대역폭 선로부호 MB810을 사용하여 10Gigabit Ethernet에서의 clock recovery 가능성에 대해 알아 본다. MB810 code를 사용하면 기존의 통신 시스템에서 필요로하는 대역폭을 반만 사용하여 전송할 수 있기 때문에 대역 효율이 좋아지나 이전의 일반적인 square law 방법으로는 clock recovery가 어렵다. 본 논문에서는 4th power law 방법을 사용했을때의 이론적인 해석과 시뮬레이션 결과를 보인다.

• Journal of Auto-vehicle Safety Association
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• v.8 no.3
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• pp.28-32
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• 2016

Braking system is directly related to the safety of a vehicle and the brake discs are essential part of the braking system. Due to the repeated frictional forces and torque during braking, brake discs are always works at high temperature and high pressure. Furthermore, the brake disc is one of major tuning components in aftermarket, the braking performance of the brake disc should be evaluated for establishing the certification standards of tuning components. This paper proposes the test method to evaluate the performance of tuning brake discs.

• Proceedings of the Korea Information Processing Society Conference
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• 2014.04a
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• pp.660-663
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• 2014

스마트폰의 등장과 스마트폰의 기능을 풍부하게 만드는 앱이 제공됨에 따라 우리는 유용한 기능을 일상 생활에서 매우 쉽게 사용할 수 있게 되었다. 이러한 앱은 대부분 SQLite 라는 단순한 DBMS 를 통해 데이터를 저장하고 관리한다. 하지만 SQLite 는 임베디드 장치의 DBMS 라는 초기 목표를 위해, 그리고 특허 등의 라이선스 문제로 인해 다소 단순한 시스템으로 설계 되었다. 하지만 처음 목표 했던 임베디드 시스템에 비해 스마트폰의 높은 성능에서는 SQLite 의 단순한 구조가 오히려 성능저하를 일으킨다. 사용자경험의 증가를 위해 SQLite 의 성능을 향상시키는 연구가 필요하며, 이를 위해 SQLite 의 질의 성능을 분석하는 연구가 필요하다. 본 논문에서는 SELECT, DELETE, INSERT, UPDATE 등의 단순 질의의 성능을 실제 스마트폰에서 측정하고, 이를 CPU 연산과 I/O 연산으로 나누어 분석한다. 이러한 분석결과 SQLite 의 SELECT 질의는 CPU 연산에 큰 영향을 받으며 읽기연산은 리눅스 커널에서 제공하는 기능으로 인해 높은 성능을보인다. 다른 질의의 경우 쓰기연산이 포함되어 있으며 전체 질의처리시간에서 80% 에서 95% 정도가 쓰기연산 시간이다. 따라서 효율적인 CPU 연산을 통해 CPU 연산시간을 줄이고 리커버리 시스템과 같은 쓰기연산에 영향을 미치는 모듈에 대한 연구가 필요하다.

• Journal of the Korean Recycled Construction Resources Institute
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• v.6 no.4
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• pp.82-88
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• 2012

The usage of recycling agent is the most effective way of enhancing the performance of recycled asphalt pavement. Generally, many countries accepted these recycling agents retarding the various types of cracks resulted in binder aging. Contrary to such general tendency, recycling agents are used as very small amount in domestic recycling plant. The main reason of this is relatively high price of recycling agent. Even though agent price is high, agent can be a effective and economical way of alternative in asphalt recycling. In this study, penetration and softning point test performed by using RTFO(Rolling Thin Film Oven) aged binder. And, PG(Performance Grade) at high temperature, fatigue and MSCR(Multi Stress Creep and Recovery) tests exercised. The oil type agent is worked well to retrieving target penetration number. In PG test, $G^*/sin{\delta}$ of agents identically showed high value and polymer type agent is good at recovery value.

• Journal of Advanced Marine Engineering and Technology
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• v.22 no.1
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• pp.67-76
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• 1998

Friction materials for brake linings and clutches have severe performance requirements. The principal function of such frictional elements is to convert kinetic energy to heat, and then either to absorb or to dissipate heat. In order to achieve these objectives, the coefficient of friction must be as high as possible, independent of variations in operating conditions, and the necessary energy conversion must be accomplished with a minimum of wear on the contacting parts. In this study, Al powder, Al bronze powder and Mo powder used in general for automobile brake was sprayed on automobile brake disc to restrain rust and to maintain friction performance. Dynamo and corrosion tests have been carried out. It is concluded that the sprayed disc with Al bronze powder has the most improved frictional performance and anti-corrosive characteristics. The main results obtained can be summarized as follows; 1. From the corrosion current density test for gray cast iron and sprayed disc with powders of Al, Al bronze and Mo, it was cleared that the spray treatment with Al bronze powder showed the most superior anti-corrosive characteristics than other powders. 2. By anode polarization toward the noble direction from corrosion potential, corrosion current density with sprayed brake disc by Al-bronze powder was the lowest. 3. Mean frictional coefficients obtained from dynamo test are as follows : the sprayed disc with Al(99.99%) powder was 0.190 ; the sprayed disc with Al-bronze powder was 0.312 ; the sprayed disc with Mo powder was 0.257 ; the non-sprayed disc of gray cast iron was 0.331. In the case of the sprayed disc Al-bronze powder showed the most excellent frictional characteristics . 4. Amount of burnish quantity obtained from burnish test by dynamometer is as follows : the sprayed disc with Al-powder was 1.079 mm : the sprayed disc with Al-bronze powder was 0.155 mm : the sprayed disc with Mo powder was 0.253 mm : the non-sprayed disc of gray cast iron was 0.241 mm. Al-bronze powder also showed the most excellent burnish characteristics.

• The Journal of the Convergence on Culture Technology
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• v.9 no.6
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• pp.273-280
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• 2023

The purpose of this study is to investigate the effect of functional bedding of ceravida recovery materials on muscle fatigue, brain waves, and heat in the cervical spine before and after sleep. The subjects of the study were 12 women in their 50s or older in D Metropolitan City who complained of insomnia due to sleep disorders and cervical pain. The results of this study first showed that functional bedding lowered muscle tension. Second, the skin temperature of cervical spine increased statistically significantly for both functional and general bedding. Third, there was a statistically significant difference in EEG(alpha, beta, theta, delta) of functional bedding. Through these results, it is considered that functional bedding of ceravida recovery material has sufficient effect on sleep recovery technology.

• Journal of Distribution Research
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• v.17 no.1
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• pp.1-36
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• 2012

Service failure is one of the major reasons for customer defection. As the business environment gets tougher and more competitive, a single service failure might bring about fatal consequences to a service provider or a firm. Sometimes a failure won't end up with an unsatisfied customer's simple complaining but with a wide-spread animosity against the service provider or the firm, leading to a threat to the firm's survival itself in the society. Therefore, we are in need of comprehensive understandings of complainants' attitudes and behaviors toward service failures and firm's recovery efforts. Even though a failure itself couldn't be fixed completely, marketers should repair the mind and heart of unsatisfied customers, which can be regarded as an successful recovery strategy in the end. As the outcome of recovery efforts exerted by service providers or firms, recovery of the relationship between customer and service provider need to put on the top in the recovery goal list. With these motivations, the study investigates how service failure and recovery makes the changes in dynamics of fundamental elements of customer-firm relationship, such as customer affection, customer trust and loyalty intention by comparing two time points, before the service failure and after the recovery, focusing on the effects of recovery satisfaction and the failure severity. We adopted La & Choi (2012)'s framework for development of the research model that was based on the previous research stream like Yim et al. (2008) and Thomson et al. (2005). The pivotal background theories of the model are mainly from relationship marketing and social relationships of social psychology. For example, Love, Emotional attachment, Intimacy, and Equity theories regarding human relationships were reviewed. As the results, when recovery satisfaction is high, customer affection and customer trust that were established before the service failure are carried over to the future after the recovery. However, when recovery satisfaction is low, customer-firm relationship that had already established in the past are not carried over but broken up. Regardless of the degree of recovery satisfaction, once a failure occurs loyalty intention is not carried over to the future and the impact of customer trust on loyalty intention becomes stronger. Such changes imply that customers become more prudent and more risk-aversive than the time prior to service failure. The impact of severity of failure on customer affection and customer trust matters only when recovery satisfaction is low. When recovery satisfaction is high, customer affection and customer trust become severity-proof. Interestingly, regardless of the degree of recovery satisfaction, failure severity has a significant negative influence on loyalty intention. Loyalty intention is the most fragile target when a service failure occurs no matter how severe the failure criticality is. Consequently, the ultimate goal of service recovery should be the restoration of customer-firm relationship and recovery of customer trust should be the primary objective to accomplish for a successful recovery performance. Especially when failure severity is high, service recovery should be perceived highly satisfied by the complainants because failure severity matters more when recovery satisfaction is low. Marketers can implement recovery strategies to enhance emotional appeals as well as fair treatments since the both impacts of affection and trust on loyalty intention are significant. In the case of high severity of failure, recovery efforts should be exerted to overreach customer expectation, designed to directly repair customer trust and elaborately designed in the focus of customer-firm communications during the interactional recovery process to affect customer trust rebuilding indirectly. Because it is a longer and harder way to rebuild customer-firm relationship for high severity cases, low recovery satisfaction cannot guarantee customer retention. To prevent customer defection due to service failure of high severity, unexpected rewards as a recovery will be likely to be useful since those will lead to customer delight or customer gratitude toward the service firm. Based on the results of analyses, theoretical and managerial implications are presented. Limitations and future research ideas are also discussed.