• Annual Conference on Human and Language Technology
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• 2018.10a
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• pp.600-604
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• 2018

한국어 문장 분류는 주어진 문장의 내용에 따라 사전에 정의된 유한한 범주로 할당하는 과업이다. 그런데 분류 대상 문장이 띄어쓰기 오류를 포함하고 있을 경우 이는 분류 모델의 성능을 악화시킬 수 있다. 이에 한국어 텍스트 혹은 음성 발화 기반의 문장을 대상으로 분류 작업을 수행할 경우 띄어쓰기 오류로 인해 발생할 수 있는 분류 모델의 성능 저하 문제를 해결해 보고자 문장 압축 기반 학습 방식을 사용하였다. 학습된 모델의 성능을 한국어 영화 리뷰 데이터셋을 대상으로 실험한 결과 본 논문이 제안하는 문장 압축 기반 학습 방식이 baseline 모델에 비해 띄어쓰기 오류에 강건한 분류 성능을 보이는 것을 확인하였다.

• Information and Communications Magazine
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• v.31 no.11
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• pp.27-34
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• 2014

본 리뷰 논문에서는 많은 데이터 환경에서 얻어진 k-최근접 이웃들(k-nearest neighbors)의 이론적 성질로부터 어떻게 분류를 위한 알고리즘을 만들어낼 것인가에 대한 여러 가지 방법들을 설명한다. 많은 데이터 환경에서의 최근접 이웃 데이터의 정보는 다양한 기계학습 문제를 푸는데 아주 좋은 이론적인 성질을 가지고 있다. 하지만, 이런 이론적인 특성들이 데이터가 많지 않은 환경에서는 전혀 나타나지 않을 뿐 아니라 오히려 다른 다양한 알고리즘들에 비해 성능이 많이 뒤쳐지는 결과를 보여주고 있다. 본 리뷰 논문에서는 많은 데이터 환경 하에서 k-최근접 이웃들의 정보가 어떤 이론적인 특성을 가지는지 설명하고, 특별히 이런 특성들을 가지고 k-최근접 이웃을 이용한 분류 문제를 어떻게 베이지안 추론(Baysian inference) 문제로 수식화 할 수 있는지 보인다. 마지막으로 현재의 빅데이터 환경에서 실용적으로 사용할 수 있는 알고리즘들을 소개한다.

• Annual Conference on Human and Language Technology
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• 2020.10a
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• pp.313-316
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• 2020

감성 분석은 문장의 감성을 분석해 긍정 또는 부정으로 분류하는 작업을 의미한다. 문장에 담긴 감성을 파악해야 하기 때문에 문장 전체를 이해하는 것이 중요하다. 그러나 한 문장에 긍정과 부정의 이중 극성이 동존하는 문장은 감성 분석에 혼동이 생길 수 있다. 본 논문에서는 이와 같은 문제를 해결하기 위해 단어의 감성 점수 예측을 통해 감성 단어 등장 순서를 고려한 감성 분석 모델을 제안한다. 또한 최근 다양한 자연어 처리 분야에서 좋은 성능을 보이는 사전 학습 언어 모델을 활용한다. 실험 결과 감성 분석 정확도 90.81%로 기존 모델들에 비해 가장 좋은 성능을 보였다.

• Journal of Intelligence and Information Systems
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• v.29 no.4
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• pp.31-49
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• 2023

With the growth of the food-catering industry, consumer preferences and the number of dine-in restaurants are gradually increasing. Thus, personalized recommendation services are required to select a restaurant suitable for consumer preferences. Previous studies have used questionnaires and star-rating approaches, which do not effectively depict consumer preferences. Online reviews are the most essential sources of information in this regard. However, previous studies have aggregated online reviews into long documents, and traditional machine-learning methods have been applied to these to extract semantic representations; however, such approaches fail to consider the surrounding word or context. Therefore, this study proposes a novel review textual-based restaurant recommendation model (RT-RRM) that uses deep learning to effectively extract consumer preferences from online reviews. The proposed model concatenates consumer-restaurant interactions with the extracted high-level semantic representations and predicts consumer preferences accurately and effectively. Experiments on real-world datasets show that the proposed model exhibits excellent recommendation performance compared with several baseline models.

• Information Systems Review
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• v.20 no.2
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• pp.111-137
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• 2018

Considering the increase in health insurance benefits and the elderly population of the baby boomer generation, the amount consumed by health care in 2020 is expected to account for 20% of US GDP. As the healthcare industry develops, competition among the medical services of hospitals intensifies, and the need of hospitals to manage the quality of medical services increases. In addition, interest in online reviews of hospitals has increased as online reviews have become a tool to predict hospital quality. Consumers tend to refer to online reviews even when choosing healthcare service providers and after evaluating service quality online. This study aims to analyze the effect of sentiment score of healthcare service quality on hospital rating with Yelp hospital reviews. This study classifies large amount of text data collected online primarily into five service quality measurement indexes of SERVQUAL theory. The sentiment scores of reviews are then derived by SERVQUAL dimensions, and an econometric analysis is conducted to determine the sentiment score effects of the five service quality dimensions on hospital reviews. Results shed light on the means of managing online hospital reputation to benefit managers in the healthcare and medical industry.

• Knowledge Management Research
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• v.22 no.3
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• pp.273-293
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• 2021

Due to the COVID-19 pandemic, the size of the e-commerce has been increased rapidly. This pandemic, which made contact-less communication culture in everyday life made the e-commerce market to be opened even to the consumers who would hesitate to purchase and pay by electronic device without any personal contacts and seeing or touching the real products. Consumers who have experienced the easy access and convenience of the online purchase would continue to take those advantages even after the pandemic. During this time of transformation, however, the size of information source for the consumers has become even shrunk into a flat screen and limited to visual only. To provide differentiated and competitive information on products, companies are adopting AR/VR and steaming technologies but the reviews from the honest users need to be recognized as important in that it is regarded as strong as the well refined product information provided by marketing professionals of the company and companies may obtain useful insight for product development, marketing and sales strategies. Then from the consumer's point of view, if the ratings of reviews are widely diverged how consumers would process the review information before purchase? Are non-converged ratings always unreliable and worthless? In this study, we analyzed how consumer's regulatory focus moderate the attitude to process the diverged information. This experiment was designed as a 2x2 factorial study to see how the variance of product review ratings (high vs. low) for cosmetics affects product attitudes by the consumers' regulatory focus (prevention focus vs. improvement focus). As a result of the study, it was found that prevention-focused consumers showed high product attitude when the review variance was low, whereas promotion-focused consumers showed high product attitude when the review variance was high. With such a study, this thesis can explain that even if a product with exactly the same average rating, the converged or diverged review can be interpreted differently by customer's regulatory focus. This paper has a theoretical contribution to elucidate the mechanism of consumer's information process when the information is not converged. In practice, as reviews and sales records of each product are accumulated, as an one of applied knowledge management types with big data, companies may develop and provide even reinforced customer experience by providing personalized and optimized products and review information.

• KIPS Transactions on Software and Data Engineering
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• v.12 no.4
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• pp.173-178
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• 2023

As Korean literature spreads around the world, its position in the overseas publishing market has become important. As demand in the overseas publishing market continues to grow, it is essential to predict future book sales and analyze the characteristics of books that have been highly favored by overseas readers in the past. In this study, we proposed ensemble learning based prediction model and analyzed characteristics of the cumulative sales of more than 5,000 copies classified as good sellers published overseas over the past 5 years. We applied the five ensemble learning models, i.e., XGBoost, Gradient Boosting, Adaboost, LightGBM, and Random Forest, and compared them with other machine learning algorithms, i.e., Support Vector Machine, Logistic Regression, and Deep Learning. Our experimental results showed that the ensemble algorithm outperforms other approaches in troubleshooting imbalanced data. In particular, the LightGBM model obtained an AUC value of 99.86% which is the best prediction performance. Among the features used for prediction, the most important feature is the author's number of overseas publications, and the second important feature is publication in countries with the largest publication market size. The number of evaluation participants is also an important feature. In addition, text mining was performed on the four book reviews that sold the most among good-selling books. Many reviews were interested in stories, characters, and writers and it seems that support for translation is needed as many of the keywords of "translation" appear in low-rated reviews.

• Information Systems Review
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• v.25 no.1
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• pp.27-46
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• 2023

Research on restaurant recommender systems has been proposed due to the development of the food service industry and the increasing demand for restaurants. Existing restaurant recommendation studies extracted consumer preference information through quantitative information or online review sensitivity analysis, but there is a limitation that it cannot reflect consumer semantic preference information. In addition, there is a lack of recommendation research that reflects the detailed attributes of restaurants. To solve this problem, this study proposed a model that can learn the interaction between consumer preferences and restaurant attributes by applying deep learning techniques. First, the convolutional neural network was applied to online reviews to extract semantic preference information from consumers, and embedded techniques were applied to restaurant information to extract detailed attributes of restaurants. Finally, the interaction between consumer preference and restaurant attributes was learned through the element-wise products to predict the consumer preference rating. Experiments using an online review of Yelp.com to evaluate the performance of the proposed model in this study confirmed that the proposed model in this study showed excellent recommendation performance. By proposing a customized restaurant recommendation system using big data from the restaurant industry, this study expects to provide various academic and practical implications.

• Proceedings of the Korea Information Processing Society Conference
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• 2019.10a
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• pp.442-445
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• 2019

차량 애드혹 네트워크에서 효율적인 인증을 위한 다양한 연구들이 진행되었다. 최근에 Ying과 Nayak은 이러한 문제를 해결하기 위해서 익명성을 제공하는 새로운 인증 프로토콜을 제안하였다. 본 논문에서는 Ying과 Nayak의 인증 프로토콜에 대한 리뷰를 통해서 이 프로토콜이 식별자 검증을 위한 서비스 거부 공격에 취약함을 보인다. 또한, 검증자 테이블 사용으로 인하여 Ying과 Nayak의 인증 프로토콜이 익명성을 제공하지 못함을 보인다. 즉, Ying과 Nayak의 인증 프로토콜은 보안과 프라이버시가 중요한 차량 애드혹 네트워크에 적절하지 못함을 보인다.

• The Journal of the Convergence on Culture Technology
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• v.5 no.3
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• pp.9-23
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• 2019

The artificial intelligence speaker market is in a new age of mounting displays. This study aimed to analyze the difference of experience using artificial intelligent speakers in terms of usage context, according to the presence or absence of displays. This was achieved by using semantic network analysis to determine how the online review texts of Amazon Echo Show and Echo Plus consisted of different UX issues with structural differences. Based on the physical context and the social context of the user experience, the ego network was constructed to draw out major issues. Results of the analysis show that users' expectation gap is generated according to the display presence, which can lead to negative experiences. Also, it was confirmed that the Multimodal interface is more utilized in the kitchen than in the bedroom, and can contribute to the activation of communication among family members. Based on these findings, we propose a user experience strategy to be considered in display type speakers to be launched in Korea in the future.