• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.2
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• pp.63-79
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• 2011

This study tried to provide users with customized services by applying the CRM theory of the MyLibrary functions of the academic library system. The first data were collected through documentary survey and homepage survey, and case study of domestic and overseas college libraries was performed and 3 systems among academic library systems were selected to conduct a survey with their librarians and users of the academic libraries. It was found that librarians in charge of each function of services didn't much utilize information data of users created in the MyLibrary functions. As for an improvement method, it was suggested that systematic management to raise recognition on CRM and utilize it as feedback data is required in order to provide high quality services as well as customized information services to users based on data created in MyLibrary.

• Journal of Korean Library and Information Science Society
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• v.38 no.3
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• pp.321-334
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• 2007

Marketing techniques developed for private organizations are being widely used in libraries. The primary focus in marketing has shifted to maximizing user perceived value from the perspective of library users. This paper examines library as an industry as a way to establish the basis for library's overall value, applies the R-I-R model and its taxonomy of value in using library and information services, and proposes market orientation approach to systematically plan and coordinate academic library marketing activities.

• Journal of the Korean Society for information Management
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• v.24 no.4
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• pp.323-344
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• 2007

The objective of this study is to move the initiative of children's electronic books from portal sites to libraries and to help improving libraries' information services through their systematic study. The present use state of an e-book site for children that is currently serviced by A-academic library was mainly analyzed for the study. The desirable acquisition policies were also suggested for the activation of the juvenile e-book services for libraries.

• Journal of the Korean Society for Library and Information Science
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• v.43 no.3
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• pp.313-333
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• 2009

Offering subject-oriented services by subject experts is an effective method of enhancing the quality of digital reference services in university libraries. However, it is not easy to implement due to the Korean librarian education system and a shortage of human resources. Thus, as an alternative, we proposed an SDI (selective dissemination of information) profiler system using the concept of a profiler which is used in crime psychology as a specialist who studies a person's behavior for clues to psychology to aid in capturing them, under the assumption that conducting SDI services is one of the subject experts' key roles. And we also mentioned the procedures and methods of how to apply it to the reference services of university libraries. The proposed SDI profiler system can change the roles of university librarians from passive to active. Furthermore, it also allows librarians to provide their clients with customized SDI services, thus improving reference services.

• Journal of the Korean Society for Library and Information Science
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• v.43 no.2
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• pp.91-122
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• 2009

The study aims at presenting the development and management strategies of programs and services for multicultural families in libraries. The study proposed the principles and directions for the multicultural services which fit into certain types of libraries. The study also stated that principles and directions of these services should be adopted under a national initiative framework. The study examined multicultural services in domestic libraries. The study analyzed them by patterns, and described service programs that were exemplary. The study intended to aid in finding the appropriate management strategies for muticultural services in Korean libraries in the future.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.34 no.4
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• pp.235-257
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• 2023

The pandemic, which came unannounced, has caused people to feel the limitations of physical books and spaces, and discussions on library digital capabilities and sustainable library services are spreading. The e-book service of public libraries is at the stage of expanding to the autonomous district level and seeking to revitalize the service. In this study, a user satisfaction survey was conducted on the Gangdong district Library in Seoul to identify the current status of public library e-book services and suggest improvement measures. Based on the analysis results, improvement measures were derived in three aspects: expanding e-book content, strengthening user support services, and improving the e-book system management system.

• Journal of Korean Library and Information Science Society
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• v.38 no.4
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• pp.215-240
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• 2007

From all nations the disabled person experiences many difficulties from the process which obtain informations and use libraries. So the advanced nations is concentrating on establishment of the information gap solution policy for the disabled person. Based on these situations, this research analyzed the national library service policies for the disabled person in the United States and the United Kingdom and Japan, and proposed desirable position and operation plans of the disabled person library support center of the National Library of Korea.

• Journal of Korean Library and Information Science Society
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• v.40 no.3
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• pp.119-136
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• 2009

The Academic library services are based on specialized subject resources in academic fields in order to maximize the desirable direction of its services. Accordingly, there are some academic libraries introduced and applied subject specialist librarians. However, they can not objectively analyze the strengths and weaknesses as well as future directions to subject specialized service. The purpose of this study examined three library cases which the structure of organized subject specialist librarian. It tried to give a set of effective guidelines for academic libraries to introduce subject specialist librarian. Analysis showed that the initial problems of subject specialist librarians in its early stages are appeared: carrying out the role, appraisal-results in human resource decision making such as rewards and promotion. In order to successful introduction of subject specialist librarian in academic library, there are solutions that solving the problems which happen in early stage, active guidance and public relations strategy for faculty, approaching to activate integration within its library and cooperating among academic libraries should be back up for improving effectiveness in the long term.

• Journal of the Korean Society for Library and Information Science
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• v.54 no.2
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• pp.155-178
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• 2020

As the research environment, such as Open Science, has recently changed, the scope of research support services conducted by university libraries is also expanding. In particular, there is a movement that needs to develop research support services of university libraries that are suitable for this through a clear understanding of the research life cycle centering on overseas. The purpose of this study is to provide suggestions that university libraries can refer to when developing research support services that can systematically support all phases of the research life cycle. To this end, the research life cycle was divided into five stages, "planning," "project," "publishing," "preservation" and "disseminating" and the research support services provided at each stage were examined around the cases of U.S. and domestic university libraries. Based on the implications obtained from the case, a service plan was proposed for domestic university libraries to systematically support each phase of the research life cycle.

• Journal of the Korean Society for information Management
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• v.40 no.4
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• pp.95-121
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• 2023

This study aims to explore the combinations of services and technologies for academic libraries to use based on librarians' perception and establish effective service strategies accordingly. The literature review facilitated an understanding of Fourth Industrial Revolution technologies impacting the libraries. We discovered how technologies are transforming library services. We analyzed the academic library services to categorize their service structure. The survey revealed the necessity of introducing technology for each service category and the appropriate automation levels of services based on the perception of librarians. The survey results identified nine prioritized combinations of academic library services and technologies. Based on the analysis, we proposed the service-technology strategies for each category. This study has significance in exploring the potential for introducing and utilizing new technologies to enhance academic library services and exploring ways to combine services and technologies based on the common opinion of librarians.