• Journal of the Korean Society for Library and Information Science
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• v.42 no.4
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• pp.355-374
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• 2008

This paper reports a case study in which Saracevic and Kantor's derived taxonomy of library services was applied to qualitative data gathered from sixteen university library users. Using face-to-face interview method, we collected user responses related to the reasons of using services, aspects of interaction, and results of using services. Specific codes from the taxonomy were applied to the verbal expressions. The results show that library services are being used for a variety of purposes and that this approach enables us to effectively capture and classify service value expressed in users' own words. The taxonomy is evaluated to be quite comprehensive and scalable.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.19 no.2
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• pp.63-84
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• 2008

This study aims to set a cooperative network system for children's service in public libraries in Korea centering on the National Library for Children and Young Adults. The purpose of the study is to foster effective online and offline cooperation among public libraries through the National Library for Children and Young Adults and improve children's library service. Based on the survey results and face-to-face interviews the study suggests various ways to strengthen cooperative network system and public library council for children's service. First is to empower the council and to that end, to expand the cooperative network as well as to clearly set its role. Secondly it advises to capitalize from council's homepage service and adapt social-networking tools.

• Journal of Korean Library and Information Science Society
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• v.37 no.3
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• pp.193-208
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• 2006

The customer satisfaction. which is close with the loyalty, rate of disconnection and re-purchase and the new customer creation is important in point of the enterprise performance measurement system. There have been a number of studies that applied different models in other to assess the customer satisfaction of public and non-public area. But the general evaluation models which are existing can't consider the discrimination characteristic of different types of products or services. And these models didn't reflect the quality of the Internet environment of the public library service which appears newly. This study delved into literature of library service and customer satisfaction evaluation and suggest the classification system of public library service and the evaluation model of customer satisfaction for public library.

• Journal of Korean Library and Information Science Society
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• v.49 no.1
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• pp.99-122
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• 2018

The Korean government has established a plan on the 'service operating system of public libraries', which divides the local libraries into a central library, regional libraries, and small branches. However, due to the low interest of the libraries and, above all, the structural problems caused by the dualization of the library administrative bodies, no action plans have been developed. This study intends to propose an integrated operating system for public libraries in Busan metropolitan and to design specific roles and functions according to the library status. To the ends, this study examined the Korean government's plan for public library operation, analyzed the operation cases of foreign public libraries, and finally suggested the detailed action plan of an integrated operating system based on the case of Busan Metropolitan City. The data were collected from literature review and on site field survey, supplemented by e-mail inquiry and official statistical information.

• Journal of Korean Library and Information Science Society
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• v.44 no.1
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• pp.279-303
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• 2013

The purpose of this study is to suggest public library service positioning strategies for the segmented markets according to public library service users' loyalty. To achieve the study purpose, this study conducted interview with public library users. Qualitative method was utilized to analyze the data. The following public library service positioning strategies for the both segmented groups were suggested: 1) expanding of bookmobile service and utilization of shuttle bus, 2) regular and systematic user study, 3) diversification of public library service promotion methods, 4) user survey, 5) internal marketing, 6) increasing environmental quality of public library services, and 7) provision of reading programs for preschoolers, students, and their parents.

• Journal of Korean Library and Information Science Society
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• v.42 no.1
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• pp.269-297
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• 2011

The purpose of this study is to investigate the current nationwide status of the multicultural and multilingual library services in Korea. To do this, a survey aimed at the public libraries, the non-governmental organizations and the governmental bodies that provided library services with multicultural and multilingual materials was conducted. Also, 15 librarians and the persons in charge were interviewed. As a result of this study, some recommendations not only regarding national library policies but also regarding public libraries providing multicultural library services to local users were suggested.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.33 no.3
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• pp.347-370
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• 2022

Most public library websites provide unstructured cultural program data, which cannot be produced and utilized systematically as bibliographic information. It is not sufficiently used in existing library big data research or cases, and there is a risk of disappearing when the website is reorganized or the person in charge is changed. This study developed a data schema that can be used in conjunction with bibliographic data by collecting and analyzing cultural programs and community service data produced in an unstructured manner and proposed to share and utilize public library cultural programs and community service data, and establish a library big data platform that can serve as an information channel between librarians who are cultural program planners. Library program data posted on the library website can be integrated and managed through the platform, securing continuity of work, and systematically managing and preserving the specialized service history of individual libraries.

• Journal of Korean Library and Information Science Society
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• v.53 no.3
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• pp.137-168
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• 2022

The purpose of this study is to suggest a plan for establishing SR (systematic review, hereinafter called SR) support services in domestic university libraries through a case study of SR support services in overseas university libraries. For this purpose, a total of 119 overseas university libraries were divided into all fields (subjects and disciplines) and the medical field. And A total of 10 areas such as service fields, service subjects, public relations, librarian roles (counselors, collaborators), education, librarian introduction, team member, application form, SR theoretical content, and others were divided and investigated. As a result, the SR support service of the university libraries being investigated is expanding from the medical field to academic fields such as natural science, engineering, and social science. It was confirmed that there were differences in service support hours, services, and whether co-authors were recognized according to the role of the librarian. Educational services are provided to users for the SR support service with a focus on retrieval strategy and skills. In the promotion of the SR support service, the librarian must suggest that it should be included. The importance of SR support services for Korean university libraries should be emphasized through the analysis of SR support services for overseas university libraries, professional search education should be strengthened in the curriculum. Also Organizations related to university libraries such as KERIS have suggested that systematic SR education support is needed for librarians.

• Journal of the Korean Society for Library and Information Science
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• v.55 no.3
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• pp.321-342
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• 2021

The purpose of this study is to develop the research support service model of a university library, which prepares for the changing research environment and supports the entire research process. In particular, components of the research support service at each stage of research are developed based on 'the research lifecycle' to support the entire research process. First, constructed elements of research support services that should be supported at each stage of the study through literature reviews and surveys of service demand. Next, a survey and in-depth interview were conducted with service providers to ensure effective service operation. This research support service model developed through the processes above are proposed as 'the research support service component model' that consists of six steps and 50 components including 20 core elements and as 'the research support service operation system model' that is composed of the organic system among government and related organizations, university libraries and organizations inside universities.

• Proceedings of the Korean Society for Information Management Conference
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• 2003.08a
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• pp.277-284
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• 2003

최근 평생교육기관으로서의 공공도서관의 기능이 확대되면서 몇몇 공공도서관이 평생학습관으로 바뀌었다. 이에 공공도서관과 평생학습관의 서비스기능 차이를 비교 분석하여 공공도서관의 정보제공기능 역할재정립, 공공도서관에서의 평생학습프로그램의 변화, 도서관행정체계의 단일화를 통한 지역사회에서의 공공도서관의 정체성을 확립하고자 하였다.