• Journal of the Korean Society for Library and Information Science
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• v.42 no.1
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• pp.295-311
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• 2008

The authors examine the service quality of the National Library of Korea and its effects on the customer satisfaction and the annual number of visit. In particular this article tests the actual effects of the extension of opening hour that has been famous for increasing ratio of library operation and employing more librarians. A survey of 332 customers was conducted to measure individual perceptions on the customer service and satisfactions and estimate structural equation models across two time slots: the daytime, and night hour. The major findings of this study are that the service quality tends to increase customer satisfaction.

• Journal of Information Management
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• v.26 no.1
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• pp.16-51
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• 1995

Information management area faced new challenge arised from the developments of the computer and the information network, and the advent of information super highway. With deep perception of importance of the information, developments of information technologies, and change of the users' environment, we came to envision the digital library. This paper intends to describe the concept and function of the digital library, and to examine some of information technologies such as CD-ROM, OCR technology and image scanning, hypertext, hypermedia and multimedia. And it also considers the strategies for electronic information services and the applicability of the current information technology for digitalization by case studies of the existing database systems.

• Journal of Korean Library and Information Science Society
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• v.45 no.3
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• pp.395-414
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• 2014

This study considers that the establishment of a public library within multi-use complex is one of the most effective ways to expand infrastructure of public libraries in Korea. A survey on the complexation rates of public libraries in Seoul was made through on-the-spot visits and telephone interviews. It turned out that out of all 112 public libraries in Seoul, 55 of them are in multi complex buildings. In order to efficiently establish public libraries to multi-use complex, absolute consideration on the size, location, and space should be made. Moreover, if necessary, additional complexation with commercial facilities, schools, and local government buildings should be made.

• Journal of Korean Library and Information Science Society
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• v.47 no.4
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• pp.339-358
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• 2016

This study is to demonstrate that public libraries help community to become an active 'Community of Practice(CoP)'. In order to prove this hypothesis, 'Libraries Transforming Communities(LTC)' initiative of American Library Association is analyzed. Public libraries participating in LTC program solved problems of communities through making CoPs by librarians as a catalyst. People's recognition about public libraries is altered by the problem-solving practice. The followings are 4-level transforming relationship model of public library and community: Leadership Development for Librarian CoPs; Librarian CoPs for improving library services; Community CoPs with library for solving problems; Community as CoP.

• Journal of Korean Library and Information Science Society
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• v.47 no.4
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• pp.93-122
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• 2016

The present study investigates librarians perceptions of Free Learning Semester, and their commitment to program development for coordination with Free Learning Semester, and whether they currently offer programs for Free Learning Semester. The study results are as follows. First, the results on perceptions of Free Learning semester showed that 54.20% of the librarians who participated in the study were aware of Free Learning Semester, and 80.15% had participated in training related to Free Learning Semester. Regarding the anticipated outcomes of implementation of Free Learning Semester, "Participation in various experiential activities offered through Free Learning Semester" was the most common response, and regarding special considerations in Free Learning Semester, "Need for instituting the dedicated workforce and enhancing their sense of responsibility and expertise" was the most common response. Second, regarding the library program development and provision for coordination with Free Learning Semester, 58.02% thought that the implementation of Free Learning Semester was an opportunity to expand the role of libraries, while insufficient budget was listed as a barrier. In addition, 63.36% stated that they had no experience in providing a program in a library. Finally, the results on the perception on the Free Learning Semester program they want to provide in a library showed that "Human Library" and "Read! Think! Dream!" were the programs they want to provide most, with the mean score of 3.939.

• Journal of the Korean Society for Library and Information Science
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• v.50 no.3
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• pp.113-132
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• 2016

Positioning technique which has been widely used for making marketing strategy by analyzing customer's image also has been used for public and test-taker's image analysis about public facilities, entrepreneurs, universities. This study analyze image of library and Information science students who trying to find a job in library fields about diverse types of library and information centers by Positioning technique. As a result of Similarity cognition analysis by multidimensional Scaling and K-means clustering, it was found that students recognize that public, national, university, school library are similar, on the other hand, portal company and special library are different from those types. In the jobs, user service jobs and technical service jobs are recognized as separated clusters, and cultural program job is also recognized dissimilarly from those clusters. By the way, images about work satisfaction and stability of employment shows high in national library; high wage shows high in portal company; employee's growth potential shows high in special library; job importance shows high in reference service jobs; difficulty shows high in content's job. Anyway, in the workplace selection, almost students regard stability of employment as top priorities, accordingly they prefers public library at most. Such a preference concentration tendency is strongly appeared in local university students than in metropolitan area students as a result of Pearson's chi-square test.

• Journal of the Korean Society for Library and Information Science
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• v.54 no.2
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• pp.79-104
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• 2020

This is a study to establish the feasibility in terms of the use of the J library, which will be built in Jurye-dong, Sasang-gu, Busan. Accordingly, this study conducted a community analysis and user survey to confirm the necessity of building a library and suggested directions for services that the library should provide in the future. To this end, a community analysis was conducted primarily on Sasang-gu, such as population distribution status, cultural institution status, and Sasang-gu vision. Afterwards, visitors to Sasang Library, Small Library, and Community Center were surveyed on the status of use of existing public libraries and the awareness of J Library to be built in the future. As a result of the survey, the necessity and intention to use J Library were found to be high, and the expectation for prompt provision of sufficient printed materials such as books and magazines was the highest. In the case of the desired space, the demand for 'open space' and 'small meeting space(family room)' was high, In the case of specialized services, there was a high demand for humanities, arts & music, movies, etc., but it was shown that they showed a general interest in various fields.

• Journal of the Korean Society for information Management
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• v.36 no.2
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• pp.7-29
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• 2019

The purpose of this study is to investigate the status of specialized services, user experience, and the overall satisfaction for the specialized library users, and based on the ISA method, compare the specialized theme data, specialized service place, specialized program, specialized theme area facilities and environment, and derive issues of the specialized library operation and improvement measures. Consequently, first, when selecting the theme of the specialized library, the theme ought to be selected to reflect the regional characteristics, history and demographics of the library, and the demand survey of the local residents and library users would need to be considered. Second, when planning the specialized program, the specialized library ought to consider operating differentiated programs based on the program operator who has the expertise to improve the quality of the program. Furthermore, sufficient theme related books and space must be secured, and moreover, the program must be planned in connection with the book collection. Third, the specialized library should be so structured as to ensure that the space may serve specialized themes provided by the library in order to provide specialized collections, services, and information services for the users. In addition, reflecting the needs of the users in designing the space must be considered.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.32 no.1
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• pp.5-33
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• 2021

This Study seeks for a plan for promotion of smartification of digital services for improving convenience in use and user services of public libraries in smart digital environment. Thus, in this Study, a survey on awareness of a plan for revitalization of digital data and smart libraries has been conducted for the persons in charge of digital data and librarians from public libraries. The result of this Survey are as follows: first, the introduction of smart libraries was effective by first implementing them in small and medium-sized cities with high interest in in information technology, and spreading them to public libraries in metropolitan cities and special autonomous cities; second, it is analyzed that the essential factor of success in introduction of smart libraries is the contents free from the terminals and the upgrade of computer equipment of users available for the use of these services. Terminals are to be individually utilized by smartphone users but it is necessary for upgrade and introduction of 5G which can secure the mobility of users including open type Wi-Fi; third, it is discovered that the information technology the applicability of which is expected to be easy while introducing smart libraries is RFID, which has been already generalized, and bigtata technology. The introduction of IoT technology in which the stakeholders of public libraries in metropolitan cities and special self-governing cities must be considered first.

• Journal of Korean Library and Information Science Society
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• v.54 no.4
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• pp.229-254
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• 2023

The university library's service strategy needs to be established based on users, who are actual service consumers, including an outlook on changes in the social environment. Accordingly, in this study, college and graduate students, instructors, and researchers who are university library users were identified to understand users' perceptions of the university library functions and services currently provided, and the demand for services that need to be improved or developed. Data was collected through an online survey, with 1,216 responses from the student group and 433 responses from the researcher group. The survey results were organized by each group, and implications were drawn from common results. First, it was found that both groups had a continuous demand for strengthening the collection and access to information resources. Second, there was a need to expand information provision services, such as strengthening the sharing of information resources through cooperation with other organizations and wishing to use overseas academic materials in various ways. Third, although the library was recognized as an important institution, it was found that satisfactory use was not achieved due to lack of publicity. Fourth, it was found that university libraries recognize that they must provide open services to everyone without discrimination. The results of this study can be used as basic data when establishing strategies to develop and improve university library services optimized for users.