• Knowledge Management Research
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• v.21 no.3
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• pp.123-140
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• 2020

In call centers where customers contact a firm's customer service without face-to-face interaction, customer service representatives (CSRs) determine its service competitiveness. In other words, a firm's service excellence relies on its CSRs. Drawing on the concept of agility from service and information technologies studies, this study conceptualizes customer response capability as a variable consisting of customer response expertise and customer response agility, and further verifies its effects on customer service performance. Moreover, this study examines whether a firm's digital and human knowledge resources are related to CSRs' customer response capability. To empirically test the proposed hypotheses, the partial least squares analysis is conducted with a total of 371 responses collected on CSRs from two insurance call centers. The findings indicate that a firm's digital and human knowledge resources enhance CSRs' customer response expertise and customer response agility, thereby increasing customer service performance. The results draw the conclusion that CSRs' customer response capability is a key antecedent of superior customer service.

• The Journal of the Korea Contents Association
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• v.18 no.2
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• pp.334-343
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• 2018

The purposes of this study were to examine the general tendency of knowledge and problem solving abilities of children to cope with climate change and to find out whether there is a difference in the ability to cope with climate change based on the gender and age of young children. For this purpose, 129 children aged 5 and 6 who are attended in day care center in Seoul and Gyeonggi area were selected. We used 10 questions to measure climate change response knowledge modified environment conservation knowledge checklist and used five problem solving situations to measure climate change response problem solving ability modified safety problem solving ability test item. The collected data were analyzed using mean, standard deviation, two-way ANOVA, and Pearson's correlation coefficient. As a result, 6-year-old children's knowledge of climate change response and ability to solve climate change problems was higher than that of 5-year-olds. There was no gender difference in knowledge of climate change response and ability to solve climate change. The higher the knowledge level of children's response to climate change, the higher their ability to solve climate change response problems. The results of this study confirmed the association between children's knowledge of climate change response and problem solving ability and showed that a more systematic curriculum for improving knowledge and problem solving ability for preventing climate change needs to be provided to children.

• Information and Communications Magazine
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• v.25 no.11
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• pp.42-47
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• 2008

나노기술, 정보통신기술, 바이오 기술 등을 중심으로 기술융합이 급속히 진행되는 가운데, 이러한 변화에 대응할 수 있는 인력 양성의 필요가 제기되고 있다. 이에 대하여, 본고에서는 지식형성측면을 중심으로, 이러한 융합기술의 확산에 대응한 융합인력양성의 방향성을 제시하고자 한다. 융합기술에 대응한 인력양성 및 활용을 위해서는, 융합기술의 진행에서 지식의 속성이 어떠한 변화를 가지는지, 또한 특정한 속성의 변화가 존재한다면 새로운 속성을 포함한 지식의 생성과 습득은 어떠한 과정을 통해 달성될 수 있는지가 규명되어야 할 것이다. 본고는 IT기반 의공학부문과 양자암호체계에서의 융합연구 사례를 통해, 기술 성격과 지식 습득 전략을 검토하고, 이들 융합기술 수행과정상의 특징으로 부터 인력양성에 대한 함의를 얻고자 한다.

• Annual Conference on Human and Language Technology
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• 2021.10a
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• pp.564-567
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• 2021

스미싱은 SMS 문자를 통해 피해자를 현혹시켜 개인정보나 금전 등을 갈취하는 범죄이다. 발전하는 스미싱 범죄 수법에 대응하기 위해선 새로운 스미싱 범죄 사례에서 데이터를 추출하고, 추출한 데이터를 기존 시스템에 통합하여 빠르게 대응할 수 있어야 한다. 본 연구에서는 빠른 스미싱 대응을 위해 전처리를 하지 않은 SMS 문자 텍스트에서 지식베이스를 자동으로 추출하고 저장하는 자동 지식베이스 추출 모듈을 제안하며, 추출 시스템 지식베이스를 바탕으로 입력된 SMS가 스미싱인지 판별하는 스미싱 SMS 탐지 모듈을 통합한 자동 지식베이스 추출 기반 스미싱 SMS 탐지 시스템을 제시한다. 제시된 스미싱 SMS 탐지 모델은 UCI SMS Spam Collection Dataset을 기준으로 90.9 (F1 score)의 성능을 보여주었다.

• Journal of Korea Technology Innovation Society
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• v.11 no.1
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• pp.23-45
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• 2008

The object of this study is to present a strategy against technology protectionism of advanced countries focusing on international cooperation policy of KIPO and infringement of overseas intellectual property rights on the notion that a policy performed without a long-term plan will not lead to industrial growth in the long run. There is a high possibility that aggressive patent policy and black box strategy of Japanese enterprise can be a burden to Korean enterprises. Thus, a policy should be established against the technology protectionism. The policy can be based on a strategy about international cooperation policy of KIPO and strategy against infringement of overseas intellectual property rights. Of course, collaboration and cooperation will be activated among the advanced countries including technical cooperation. However, a systematic strategy of intellectual property rights should be focused on international cooperation and countermeasure against infringement of overseas intellectual property rights because national interest takes precedence over any other interest especially in case of strategically owing industry. A strategy against technology protectionism of advanced countries is as follows. A strategy is required to cope with infringement of overseas intellectual property rights. Korean government has to strengthen the function of overseas intellectual property rights protection center, strengthen boundary restriction of infringement goods, promote international dispute study, train international dispute specialist, construct confidence as social capital etc. Enterprises have to maintain no Patent no Future policy, specialize on application and countermeasure against infringement dispute, participate for formation and standardization of patent pool, strive for specialization regarding technical transfer and license management.

• Journal of the Society of Naval Architects of Korea
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• v.38 no.3
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• pp.107-116
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• 2001

Any small leakages in the submarines could lead to the serious consecutive damages since it operates under high water pressure. Such leakages including damages of pipe and hull itself eventually could incur humane casualties and loss of expensive properties as well as the loss of combat capabilities. In this paper, knowledge based decision system is developed. The domain knowledge is acquired from document of submarine design, design expertise and interview with operator. Damages of hull itself and pipes are treated and decision is recommended whether to stay in the sea or to be blowing, for instance.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 1998.10a
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• pp.929-943
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• 1998

지식의 창출이 조직의 핵심 전략과제로 등장하고 있다. 급박한 경쟁속도와 국제화 요구에 대응하기 위한지속적 혁신의 기반으로서 지식관리는 이제 기업뿐만 아니라 대학에서도 사활이 걸린 중대한 이슈로 인식되고 있다. 본 연구에서는 대학에서의 지식개념과 지식관리프로세스를 설명하고 나아가 통합지식관리를 지향하는 대학의 사이버 지식센터 구축을 위한 프레임워크를 제시하고자한다.

• Journal of Korean Electronics
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• v.29 no.9
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• pp.25-27
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• 2009

지식재산 강국 실현 전략의 추진 배경으로 '90년대 이후 선진국을 중심으로 지식재산이 경제성장의 원동력이 되는 지식기반 경제로 전환됨에 따라, 선진기업들은 핵심지식의 축적 개발 활용에 집중하는 지식재산 전략을 추진하여 지식기반 글로벌 경쟁체제에 대응하고, 세계 주요국 정부는 지식재산 전략을 국가발전의 핵심정책으로 추진했다.

• 한국벤처창업학회:학술대회논문집
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• 2007.11a
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• pp.15-43
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• 2007

The object of this study is to present a strategy against technology protectionism of advanced countries focusing on international cooperation policy of KIPO and infringement of overseas intellectual property rights on the notion that a policy performed without a long-term plan will not lead to industrial growth in the long run. The number of dispute cases of intellectual property rights in Japan ranks first with 275 cases compared to that of other countries. Among the dispute case, the number of validation trial is 107 cases(38.9%), and correction trial is 83 cases(30.2%). The USA ranks second in dispute of intellectual property rights. Among the dispute of intellectual property rights in the USA, the number of validation trial is 66 cases(64.7%), and correction trial is 21 cases(20.6%). A strategy against technology protectionism of advanced countries is as follows. A strategy is required to cope with infringement of overseas intellectual property rights. Korean government has to strengthen the function of overseas intellectual property rights protection center, strengthen boundary restriction of infringement goods, promote international dispute study, train international dispute specialist, solve jurisdiction problem of patent court system, improve trial system, construct confidence as social capital etc. Enterprises have to maintain No Patent No Future policy, specialize on application and countermeasure against infringement dispute, participate for formation and standardization of Patent Pool, strive for specialization regarding technical transfer and license management.

• Journal of the Korea Institute of Information Security & Cryptology
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• v.22 no.2
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• pp.249-258
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• 2012

Cyber attacks expose sensitive information and cause fatal damage in both the public and the private sectors. Therefore, MKE (Ministry of Knowledge Economy) Cyber Security Center was founded on July 25, 2008, to perform three major roles. First, it detects and analyzes cyber attacks for the both sectors. Second, its ISAC (Information Sharing & Analysis Center) service analyzes and evaluates the vulnerability of the communication and network infrastructure to security threats, including control systems. Third, it provides CERT/CC (Computer Emergency Response Team Coordination Center) service to prevent and to respond to computer security incidents. This study focuses on the MKE Cyber Security Center's service analysis, which is playing an increasingly larger role in the both sectors. Based on this analysis, after grasping the response services activity and pointing out the problems, this study suggests improvements to the MKE Cyber Security Center.