• 대한가정학회지
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• 제44권5호
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• pp.21-33
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• 2006

The purpose of this study were 1) to analyze customer relationship management(CRM) based on the online customer experiences by product types (i.e., men's, women's, casual, sports wear), 2) to analyze CRM based on the off-line customer experiences by product type, and 3) to examine customer purchase behavior of fashion products and internet usage behavior by product types. Survey and 1:1 interview were conducted from January 13th to May 16th, 2005. Six consumers from each brand (i.e., 3 loyal customers and 3 general customers) in a total of 24 customers were selected from each product type. For the data analysis, content analysis and descriptive statistics (i.e. frequency) were used. Among the key study findings first, as a result of the on-line CRM experience, the customers of men's wear preferred receiving customized information through e-mail or SMS service. The customers of sports wear preferred receiving a different level of information and participating in customized product service. Second, as a result of the off-line CRM experience, the customers of men's wear need to be encouraged to join a membership at a sales encounter and the customers of women's wear preferred receiving quick information of new products and participating in a design development planning of the merchandising process. Third, the purchasing behavior of the customers of women's wear are influenced mostly by the salesperson and the store atmosphere when they purchase clothes and the customers of men's wear are price-sensitive. The results of this study can be used when fashion brands perform strategic planning and decision making on CRM.

• 패션비즈니스
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• 제4권2호
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• pp.51-67
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• 2000

The purpose of the study was to investigate general characteristics of brand images of men's wear manufacturers and differences in their brand images according to characteristics of their brands and their merchandise. Thus, this study was to be an exploratory study to search apparel niche-market in men's wear market for the marketers by exploring trends of brand images of men's wear manufacturers. The questionnaire consisted of questions on brand images and characteristics of men's wear manufacturers and their merchandise. The subjects were to evaluate their brand images and rated on 5 point Likert-type scales of 36 adjectives. For the survey, the subjects were 100 employees (62 merchandisers, and 24 designers, etc.) who are employed by men's wear manufacturers which have national brands, designer brands, license brands, import brands or private brands. The SAS PC+ package was used to calculate factor analysis, mean, ttest, ANOVA, Duncan's test, and Tukey's test. The results from the study were as follows: 1) High scores of mean of brand images were simple, prestigious, mannish, and dynamic. 2) The brand images of men’s wear manufacturers were divided into 10 factors which explain 73.91% of the whole image. 3) There were significant differences in brand images according to types of brands, price lines of merchandise and ages of target consumers. 4) There were significant differences in brand images according to categories of apparel (suits vs. casual clothing), types of suits, and types of casual clothing. 5) There were significant correlations between brand images, such as simple image to conservative image, prestigious image and chic image, prestigious image to conservative image, chic image and simple image, etc.

• 패션비즈니스
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• 제4권2호
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• pp.113-126
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• 2000

The purpose of the study was to investigate the level of latest fashion adoption of men's wear manufacturers and differences in the level of fashion adoption according to characteristics of brands and merchandise. Thus, this study was to be an exploratory study to examine the trends in fashion adoption of men's wear manufacturers. The questionnaire consisted of questions on 7 elements of fashion adoption and characteristics of men's wear manufacturers and their merchandise. The subjects were to evaluate their level of fashion adoption and rated on 5 point Likert-type scales of 7 elements. For the survey, the subjects were 100 employees (62 merchandisers, and 24 designers, etc.) who are employed by men’s wear manufacturers which have national brands, designer brands, license brands, import brands or private brands. The SAS PC+ package was used to calculate factor analysis, mean, t-test, ANOVA, Duncan's test, and Tukey's test. The results from the study were as follows: 1) The elements of fashion adoption of men's wear manufacturers were divided into 4 factors (clolr/fabric, silhouette/fashion image, detail/item coordination, accessories) which explained 83.61% of the whole of factors. 2) The highest score of mean of fashion adoption factors was fabric/color, but the lowest was accessory factor. 3) There were significant positive correlations between fashion adoption factors except between fabric/color and accessories. 4) There were significant differences in the level of fashion adoption according to types of brands and ages of target consumers. 5) There were significant differences in the level of fashion adoption according to the categories of apparel (suits vs. casual clothing) and types of suits and casual wear.

• 문화기술의 융합
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• 제9권1호
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• pp.361-372
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• 2023

본 연구는 명품 패션 스타트업 플랫폼인 발란·트렌비·머스트잇 3사를 연구대상으로 선정하여, 각 3사의 온라인 사이트에서 진행하고 있는 마케팅 믹스 전략을 비교, 분석하는데 목적이 있으며, 우리의 연구결과는 다음과 같다. 먼저, 명품 플랫폼 3사의 상품전략은 하이엔드 브랜드부터 SPA 브랜드 까지의 상품구성과 여성복, 남성복 이외에 키즈, 홈리빙 등과 같은 상품구성이 특징이며 이외에도 중고상품, 예술품등 에 이르는 상품군의 다양화가 특징으로 보여진다. 또한, 명품플랫폼의 가격전략은 동일제품이어도 명품 플랫폼에 따라 가격 차이를 보이고 있는데, 이는 3사 플랫폼이 모두 병행수입과 구매대행의 유통구조로 운영하며, 이러한 플랫폼의 유통 운영방식 차이에 따라 플랫폼이 직접 마진을 결정하는 구조로 보여진다. 따라서 각 플랫폼마다 가격 경쟁력의 우위를 확보하기 위해 백화점 등 오프라인 매장에 없는 할인쿠폰, 적립금 등을 통해 오프라인 매장보다 저렴한 명품구매의 기회를 제공하고 있었다. 마지막으로 명품 플랫폼 3사의 판매촉진전략은 가격할인, 할인쿠폰, 상시세일 등의 가격할인 판촉과 회원가입/리뷰 적립금, 이벤트, 상품정보, 배송서비스, 사회공헌활동, SNS활용 등의 가치부가적 판매촉진을 활용하고 있었다.