• Journal of the Speleological Society of Korea
• /
• no.79
• /
• pp.17-30
• /
• 2007

Gossi-cave, which is Natural monument No. 219, originally was called Norigok-cave, but happened Imjin-Japanese war, aborigine and Gossi family took refuse to Norigok-cave. Japanese soldiers set fire to this cave, in result lots of people had been died. And then, this cave was called Gossi-cave because Gossi family only survived during the war. Stalactite, Stone pillar that was created from four hundred million ago Harmonized with the others. The length is 6.3km in 1969.6.4. this cave was appointed natural monument as a result of investigating Korean Speleological Society. Kim SaKat a Master Poet(1807-1863) : A Genius with wit and eccentric conduct, a poet who wrote a refined poems with his own dramatic path of life destructed the format of Chines poem and created a new folk literature. He is Kim SaKat - a wizard of poet Kim Sakat - a poet wearing conical bamboo hat. Kim Sakat was born in 1807, in the latter part of Chosun period, his antonym was Kim Byung-Yun. He passed the state examination in the first place when he was 20. Two years later, he set out his life as a wanderer when he realized his winning composition was a criticism on his grandfather.

• Journal of the Korean Operations Research and Management Science Society
• /
• v.29 no.4
• /
• pp.95-116
• /
• 2004

This study will attempt to build an integrated model of the customer satisfaction process with service encounter in a comprehensive point of view including the expectancy-disconfirmation theory, justice theory, and attribution theory. In addition, this study will attempt to examine the influence of service failure-related variables and service recovery-related variables on customer satisfaction in the airline firms' service failure and recovery situation. The results showed that the higher the controllability and severity of the failure, the more positive influence on expectancy of recovery and more negative influence on the recovery satisfaction increased. They also showed that the higher procedural recovery efforts and distributive/interactional recovery efforts, the more positive influence on perceived recovery performance and recovery satisfaction also increased. It was found that the recovery satisfaction with service encounter depended on the extent to which the customer's perception of recovery efforts confirmed the expectancy of recovery. Also it was found that perceived recovery performance has an effect on recovery satisfaction through the mediation of recovery disconfirmation indirectly as well as directly.