• Journal of Information Technology and Architecture
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• v.11 no.3
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• pp.311-320
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• 2014

The purpose of this research is to understand, through a case study, how the flexibility of Headquarter(HQ) and subsidiaries makes an effect on performance of global ERP system implementation in a global firm. The questions of this research are as follows. First, what types of flexibility are there for HQ and Subsidiary, respectively, which are related with global ERP system implementation? Second, how much impact do these types of flexibility have on the performance of global ERP system implementation? This research suggests three types of flexibility for HQ and three types of flexibility for subsidiaries that are related with the global ERP system implementation. In this study, BorgWarner, a global automobile parts manufacturer, was selected and analyzed to find out what kinds of flexibility contributed to enhancing its global ERP system implementation performance.

• Proceedings of the Korea Database Society Conference
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• 1999.06a
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• pp.227-239
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• 1999

본 연구에서는 부서간 갈등을 해결하기 위한 새로운 방법론으로서 웹 기반 협상지원시스템 (Web-based Negotiation Support System: Web NSS)을 제안한다. 기업의 경영활동에 있어서 각 부서간에는 여러 가지 이유로 인해 갈등이 존재한다. 대표적으로 생산부서와 마케팅 부서간에는 갈등이 항상 존재하기 마련이다. 예를 들어, 마케팅 부서에서는 수시로 변하는 고객들의 요구사항에 맞추기 위해서 제품라인을 확대하여 다양한 제품들을 생산하고, 그에 따른 높은 판매실적을 원한다. 그러나, 생산부서에서는 이와는 달리 적은 종류의 제품을 가능한한 한정적으로 생산하여 제품에 들어가는 원가를 절감하고 그에 따라서 생산실적을 높이려고 한다. 이 같은 유형의 부서간 갈등은 결과적으로 기업의 전체적인 성과를 저해시키는 요인으로 작용한다. 또한, 최근 대부분의 기업은 각각의 부서별 기능을 분산형태로 운영하고 있어서 관련부서가 지리적으로 멀리 떨어져 있게 되어 새로운 의사결정통합 지원시스템이 절실히 요구된다 본 연구에서는 이러한 상황에 적합한 새로운 유형의 갈등관리 메커니즘으로서 웹 기반 협상지원시스템을 제안한다. 본 시스템은 생산부서와 마케팅부서간의 갈등을 해결하고 이를 협상의 형태로 지원하기 위한 웹 기반 의사결정지원시스템이다. 본 연구에서는 실험과정을 통하여 제안하는 의사결정지원시스템의 성과를 증명하였다.

• 한국벤처창업학회:학술대회논문집
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• 2007.04a
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• pp.35-64
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• 2007

Despite the tremendous efforts to boost them, domestic SMEs lack competitive power and it intensifies bipolarization between the conglomerates and SMEs. Furthermore, degree of industry-academy collaboration still falls far behind of that of developed countries even with government' s various policies and continuous increase in investment to strengthen the SMEs' technology innovation capability. Although many internal factors are suggested to affect technological performance, focus of existing studies has been restricted to immediate impact of industry-academy collaboration on technology innovation and it is not known how internal factors are related. This research conducts empirical analysis on the impact of industry-academy collaborations and absorptive capacity on technological performance in Korean SMEs. Sample frame is SMEs with more than five employees located in the nation wide industrial complex and 1,077 questionnaires are collected with the help of Korea Industrial Complex Corporations. 940 sample data excluding those with insufficient response are used in analysis. Multiple regression analysis revealed that the industry-academy collaborations and innovative HRM system, on important dimension of absorptive capacity, are positively correlated to technological performance. Furthermore, there exists a positive interaction effect between industry-academy collaborations and innovative HRM system. These findings make contributions to the formation of SME innovation policy and management. When funding industry-academy collaborations, government should consider SMEs' internal effort for innovation, that is, the possession of innovative HRM system, as well as firm's technology capability. Also, as technological performance cannot be achieved simply with R&D investment, both quantitative and qualitative assessment of SMEs' technological capability should be done to evaluate the candidate SMEs. As for management, it is important for SMEs with limited internal resources and capabilities to fully employ external resources to achieve higher technological performance. The development of innovative HRM system will be particularly helpful not only for internal R&D, but also for adoption of technology and knowledge from outside.

• Journal of Distribution Science
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• v.8 no.2
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• pp.13-22
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• 2010

Customer Relationship Management(CRM) paradigm has emerged that suggests organizations will be more successfully if they concentrate on obtaining and maintaining a share of each customer rather than a share of the entire market, with information technology(IT) being the enabling factor. This paper presents five key elements that provide the necessary steps that allow and organization to position its people, business process, and information system to establish and take advantage of this paradigm. The key elements are : (1) IT investment, (2) Website application, (3) IT System application, (4) Communication strategies, (5) CRM Performance. The results show that IT investment, IT system application, and Website application play a vital role in enhancing an Organizational Communication. Also, the results show that IT investment, IT system application, Website application, and Organizational Communication play a vital role in enhancing an organization's performance of customer relationship management. Further, this paper discusses the importance of integrating these four elements for achieving effective customer interaction. The author provides academical and managerial implication for business strategies.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2003.05a
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• pp.984-990
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• 2003

IMF 이후 연봉제의 도입과 정착과정에서 대부분 기업들이 연봉제의 연착륙과 함께 실질적인 성과창출에 많은 관심을 가지면서 효과적인 성과평가시스템의 구축에 주력하고 있지만 '전사 > 사업부 > 부서(팀) > 개인'으로 이어지는 일련의 목표연계과정과 부서(팀) 수준의 올바른 목표설정측면에서 그 방법론의 이해부족으로 혼란을 겪고 있는 실정이다. 본 연구는 효과적인 성과평가시스템이 작동되기 위한 전제조건인 부서(팀) 수준의 바람직한 목표설정방법 이 무엇인지에 초점을 두고 논의를 진행하였다. 특히 개별 부서(팀)이 궁극적으로 달성하려고 하는 본질적 성과목표인 'Value Added results'(VAR)의 개념에 초점을 맞췄다. 그리고 VAR 관점에 따라 본질적인 부서(팀) 목표를 도출하는 네 가지 방법인 고객다이어그램, 목표할당, 팀 피라미드, 프로세스맵에 대해 살펴본 후 마지막으로 실제 기업에서 이 네 가지 방법에 의해 도출된 VAR의 예를 인용하였다.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1996.10a
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• pp.89-92
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• 1996

경영혁신을 하고자 하는 기업들은 모든 정보기술들을 전사적 입장에서 통합 관리하는 시스템의 도입을 필요로 하는데, ERP 시스템은 정보 기술 전략과 BPR을 통합할 수 있는 방법으로, 이것은 ERP 시스템이 업무 프로세스의 표준화라는 사상을 바탕으로 전사적인 관점에서 비즈니스의 모든 영역을 최적화할 수 있는 효율적인 해결책임을 의미한다. 기업 경영 활동에는 많은 정보의 흐름(Flow)과 활동(Activity)들이 있다. 이러한 정보의 흐름과 활동을 관리해야 하는데, 현재 나와 있는 많은 Business Application들 중 WFM(Work Flow Management)를 Embedding 하고 있거나 ABM(Activity Based Management)의 개념을 지원해주고 있는 Business Application은 없다. 기업이 기업의 모든 자원을 전사적으로 통합, 관리해 주는 정보시스템을 구축하기 위해 기업에 알맞은 ERP 시스템을 도입하여 ABM의 개념을 포함한 WFM를 해 줄 수 있는 정보시스템을 어떻게 구축해야 하는가 그 방법을 제시한다. 즉 기업의 경영성과를 측정할수 있는 정보 시스템의 구축 방법론이다. 본 연구에서는 ERP 시스템과 WFM의 연계를 통해 WFM를 자동화할 것과 그 WFM에 ABM 개념을 도입하여 관리할 것을 제안하고 그러한 기업 정보시스템을 구축하기 위한 방법론과 모델 제시하고자 한다.

• Proceedings of the KAIS Fall Conference
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• 2008.05a
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• pp.350-353
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• 2008

본 논문은 중소기업의 ERP 도입에 있어서 성공과 실패를 결정짓는 핵심요소들 중에서 시스템 변화관리의 중요성을 파악하기 위해서 조직요인, 외부환경요인, 시스템 변화요인 그리고 ERP의 성과 간에 구조적인 모형을 설계하고 연구를 하고 있다. 연구는 현재 연구의 모형이 설계되어 설문지 회수가 완료되어 기초적인 분석이 완료된 상태이며, AMOS를 사용하여 분석을 시작 하였다. 연구의 결과가 나오면 학문적인 측면과 실제적인 측면에서 몇 가지의 시사점을 얻을 수 있을 것으로 기대한다.

• Journal of Information Technology and Architecture
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• v.10 no.2
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• pp.211-222
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• 2013

The adoption of ERP systems is most important factor for the competitive advantages which can be achieved by the business process improvement of the company. In the Korean business environment, achieving competitive advantages become more important after financial crisis in 2009. The purpose of this study is to analyze the factors (organizational characteristics, number of years after implementing ERP systems) affecting the ERP adoption effect and to suggest the direction for improving this effect. This study presents the organizational characteristics(Strategic alignment, CEO support, changement management effect) affecting the ERP adoption effect and suggest the direction to improve the corporate performance in the ERP systems.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.10 no.4
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• pp.887-894
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• 2009

Recently many companies has implied the measurement system to measure the organizational and personal performance. For that purpose the measurement system based on Balanced Scorecard(BSC) is broadly implemented. For the successful and effective measurement of performance measurement the design of measurement methodology and indicators should be carried out by experts in this field, and "the objectivity" should be kept in the whole process. But due to the financial difficulties many of the companies have relied on the standard (performance measurement) software, which is avaliable in the market. In this paper the performance measurement. Indicators has been presented for the small and medium sized manufacturing company. As the result of this research the presented performance measurement indicators for administration, operation and R&D part are statistically verified as it is effective.

• Korean Journal of Labor Studies
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• v.19 no.1
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• pp.65-104
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• 2013

This study aims to examine the intermediary roles of employee performance between high performance work system (HPWS) and its operational performance on the resource based view. Taking into account the unit of analysis, this study used a hierarchical linear modeling analysis in order to test rigorously the association between HPWS at the organisational level and employee performance at the individual level. For this empirical test, Human Capital Corporate Panel (HCCP) data including 316 firms and 7,872 respondents (including 923 team leaders) were used. To meet the unit of analysis and test the mediation effect, data at the individual and team level were aggregated into the organisational level. The empirical results show that HPWS have a positive impact on operational performance as well as employee performance such as job satisfaction, organisational commitment and organisational trust. Regarding the mediation effect, job satisfaction and organisational trust mediate between HPWS and operational performance. Theoretical implications are discussed in conclusion.