• The Journal of the Korea Contents Association
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• v.12 no.10
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• pp.510-523
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• 2012

The purpose of this study is to evaluate an airline service training program based on the CIPP model. Evaluation areas were divided into context, input, process, and product. We analyzed the factors which influenced program satisfaction and recommendation of the training program. Two hundred and one learners who participated in an airline service training program were selected for a survey. The results of this study are as follows. The factors which positively influenced training satisfaction were educational goals in context evaluation, interaction between learners and instructors, managing programs in process evaluation, and training performance in product evaluation. The factor which negatively influenced training satisfaction was human resources in input evaluation. On the other hand, the factors which positively influenced training recommendation were educational goal, assessing needs in context evaluation, interaction between learners and instructors, supporting programs in process evaluation, and training performance in product evaluation. The factor which negatively influenced training recommendation was assessing needs in context evaluation. The results of this study are expected to make an important contribution to the development of service training programs in airlines.

• The Journal of the Convergence on Culture Technology
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• v.10 no.3
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• pp.613-623
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• 2024

This study was conducted to explore the direction of elderly care worker education by analyzing the dual mediating effects of professionalism and positive psychological capital on the impact of elderly care worker education on service quality. As a result of this analysis, elderly care worker education was found to have a significant impact on service quality, professionalism and positive psychological capital and it's confirmed that the more positive the perception of elderly care worker education, the more positive the perception of service quality, professionalism and positive psychological capital. In addition, professionalism and positive psychological capital show that each two mediates the impact of the elderly care worker education on service quality so elderly care worker education can improve service quality by enhancing professionalism, and we can see that the elderly care worker education can be a factor that improves service quality by enhancing positive psychological capital. It's found that professionalism and positive psychological capital is by dual mediating the impact of elderly care worker education on service quality so professionalism had a significant effect on positive psychological capital. Accordingly, it's confirmed that elderly care worker education improves professionalism, and that improved professionalism promotes positive psychological capital, thereby improving service quality. According to the results of this study, it's empirically confirmed that develop professionalism is important in the elderly care worker education, and that enhancing positive psychological capital through the develop professionalism can ultimately improve service quality. Therefore, there is a significance to that it's able to predict elderly care worker education in the future should include education related to the improvement of professionalism and positive psychological capital.

• Proceedings of the Korea Information Processing Society Conference
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• 2002.04b
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• pp.1227-1230
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• 2002

현재 원격수업 교육 시스템은 21세기를 맞이하여 초고속정보통신망의 발전과 함께 사회전반에 크게 이슈로 떠오르고 있다. 하지만 현재는 특정 업체나 단체에서 교육을 독점적으로 서비스하기 위해 웹 기반으로 서비스가 이루어질 학교에서는 자체적으로 특정 교과를 독립적으로 교육을 행할 수 있는 시스템이 없는 현실이다. 이 논문에서는 원격 교육서비스를 통하여 학습자가 언제, 어디서든지 멀티미디어 데이터를 제공받아서 학습 및 평가를 받을 수 있는 주문형 수업 시스템을 제안한다. 공급자와 수요자에게 사용상에 특별한 지식을 요구하지 않는 사용자 인터페이스를 제공, 교육 정보갱신이 쉽고 빠르게 이루어지며, 특정 교과를 독립적으로 서비스가 가능하며, 서비스상에 특별한 인력을 필요로 하지 않으며, 수요자는 원하는 시간에 자신의 능력별로 서비스를 받을 수 있게 된다.

• Journal of Service Research and Studies
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• v.7 no.1
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• pp.53-64
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• 2017

Recently meet the growing needs of customers and has increased, the need for training of customer contact staff in order to improve and increase customer satisfaction. These service training is because it improves the service capabilities of contact for customer-facing employees to respond to customers as well as to improve customer satisfaction. This study is placed in the field after the service training aimed at Customer contact staff joined in 2013~2016 in the first half of these new recruits training education working in the Seoul Metro customers respond to customers in customer contact and practical services it will proceed to the empirical study of how this affects the satisfaction and loyalty to the organization for the job than to find a better improvement in the educational program.

• Journal of the Korean Society for Library and Information Science
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• v.43 no.4
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• pp.163-192
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• 2009

The purpose of this study is to investigate the factors that affect the educational service of school libraries and to seek effective ways to revitalize the services following an analysis of the influence size and the cause and effect of each factor. For this, after deciding the variables through a comprehensive investigation based on documentary research, the variables were operationalized. These variables are school members' recognition and support, teacher librarians' expertise, cooperation between teachers and teacher librarians, the school curriculum, a shortage of teacher librarians' time, the educational environment and educational services. Fourteen hypotheses on the cause and effect among the seven variables were analyzed by applying SEM (Structural Equation Modeling). The result is that the key factors of educational services are teacher librarians' expertise, cooperation between subject teachers and teacher librarians, and the school curriculum. As a result, active methods for the educational services of school libraries were sought.

• Journal of Service Research and Studies
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• v.8 no.1
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• pp.41-57
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• 2018

The purpose of this study is to analyze the relationship between academic achievement and job satisfaction in secondary NCS vocational education. The questionnaires were divided into 5 variables : NCS education understanding, quality of education service, necessity of vocational education, academic achievement, job satisfaction. We used SPSS WIN 18.0, to examine the importance, reliability, validity, and association analysis using questionnaires. The results showed that the quality of education service and the necessity of vocational education were influenced on academic achievement in independent variables. But understanding of NCS education was not adopted. In the parameters and dependent variables, academic achievement was found to affect job satisfaction. So if educational institutions are to pay attention to and improve the quality of vocational education service and the need for vocational education, academic achievement will increase. Academic achievement is expected to positively affect job satisfaction after employment.

• The Journal of the Korea Contents Association
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• v.19 no.8
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• pp.584-597
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• 2019

The purpose of this study is to find out constitutions of education service quality in NCS based education and to investigate the effects on vocational key competence, loyalty to college and self-confidence in getting job of college students as important performance variables. The results of this study are as follows. In the NCS based education, five dimensions of education service quality were teaching-learning-lecture, reputation, education program, administrative service and facilities. It is analyzed that the teaching-learning-lecture and administrative service have a great influence on vocational key competence of students. In addition, education service quality and vocational key competence were analyzed as important factors for student's loyalty to college and self-confidence in getting job and proved to be important performance variables.

• Journal of Korean Library and Information Science Society
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• v.37 no.2
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• pp.375-394
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• 2006

This study has been conducted in preparation for a library instruction program for the Sangmyung University Library. The purpose of this study Is to assess the effectiveness of different types of library instruction in improving the information literacy of users. 112 questionnaires were measured and analyzed using SAS and t-test, ANOVA among other statistical techniques. The results were as follows: (1) Library instruction directly affects the information literacy of users. After taking library instruction. users were able to effectively use the AtoZ service, related Sites service. thesis service, E-resources, DDS service. off-campus service, translation system and the e-book service through the library homepage. (2) Group instruction proved to be the most effective type of library Instruction while online instruction was the worst.

• The Journal of the Korea Contents Association
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• v.13 no.11
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• pp.510-521
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• 2013

The awareness of education service is undergoing a transition from demand side to supply side. This study 1) develops an evaluation model of education service composed of three core factors(curriculum content, professor activities, job search activity) and additional factors(public welfare, education environment, campus life), 2) verifies a model using the structural equation model, 3) calculates the satisfaction measurement index of education service, and 4) proposes the results of IPA for evaluating the satisfaction measurement of education service. The results show significant notions that core factors(curriculum content, professor activities, job search activities) and additional factors(public welfare, education environment, campus life) determine students satisfaction, and that student satisfaction effects the recommend purpose significantly. Especially, student satisfaction influenced curriculum content, job search activity, campus life, public welfare, professor activities, education environment in order. This study provides improved strategic implications based on the calculated results of component satisfaction measurement index, and the results of IPA.

• Journal of Korean Society of Archives and Records Management
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• v.8 no.1
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• pp.27-43
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• 2008

In this study, educational service programs of archives have been reviewed through articles and case studies. As a result, five main educational services of archives were found. First, educational services are provided to K-12 students and teachers. Secondly, most educational services have focused on application of primary resources connected to current educational courses. Thirdly, cooperations among teachers, education experts, and archivists have been proceeded. Fourth, besides the direct instructions, printed materials and web based educational contents were also provided for students. Fifthly, utilization of primary resources were applied not only to history area, but also many subject areas such as social science, arts and humanities.