• Title/Summary/Keyword: 과정적 공정성

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Mediating Effects of Perceived Justice between Compensation Communication and Job Satisfaction (지각된 공정성의 보상의사소통과 직무만족에 대한 매개효과 검증)

  • Agbanyo, Solomon;Lee, Jeong Eon
    • The Journal of the Korea Contents Association
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    • v.16 no.7
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    • pp.359-367
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    • 2016
  • The purpose of this study is to investigate whether there is a statistical relationship between compensation communication and job satisfaction. The empirical study indicates that there is a positive relationship between compensation communication and organizational justice. The results suggest that employees' fairness perception is enhanced when information about compensation is relevant, accurate, and timely. Furthermore, the statistical results proved that a significant positive relationship exists between organizational justice and job satisfaction. The findings of this study reveal that when employees understand how their compensation is determined and allocated, they feel more fairly treated. The research enhances past studies by utilizing the most widely accepted measure of job satisfaction dimensions, as well as all measures of organizational justice.

The Effect of Recovery Justice according to the Types of Service Failure on the Quality of a Customer-Brand Relationship (서비스 실패 유형에 따른 회복 공정성이 고객-브랜드 관계의 질에 미치는 영향)

  • Kim, Ki-Young;Park, Kyong-Tae;Baek, Jong-On
    • Culinary science and hospitality research
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    • v.15 no.4
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    • pp.273-285
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    • 2009
  • In order to find how the recovery justice from the service procedure and result failure affects the quality of customer-brand relationship, we conducted this study following pre research, its correction and supplement of the customers who experienced some service failures in food restaurant. We selected the best five brands in Korean food franchise in the rank of the sales on basis of data of Korean Food Restaurant Information in year 2009. The participants of this research were the people who live in Seoul metropolitan area and ever experienced any service failure within recent 6 months. Of the 500 copies of survey questionnaires distributed, 391 were used for the analysis. The method used for this analysis was the SPSS for WIN 12.0 program and the analysis such as technical statistics analysis, reliability analysis, research element analysis and regression analysis were applied. As a result, the service shortage factor which is one of the service process failures was confirmed to affect procedural justice and distributive justice. It has been confirmed that procedural justice and distributive justice are influenced by the hygiene deficiency which is one of the result failures. It was also found that the product factor affects distribution justice. As for the effect of the quality of recovery justice and a customer-brand relationship, procedural justice and distributive justice were found to affect the mutual dependency while procedural justice affects a familiarity.

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Processing of Metallic Materials by Gas Atomized Spray Forming (고성형성 합금 제조를 위한 가스 분무성형 공정)

  • Baik, K. H.;Seok, H. K.
    • Transactions of Materials Processing
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    • v.14 no.7 s.79
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    • pp.587-594
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    • 2005
  • 분무성형공정은 급냉응고 및 결정입자 제어에 따른 고품위 소재 개발의 장점과 함께 고밀도 near-net-shape 제품의 제조가 가능한 합금제조기술이다 분무성형체의 미세조직은 적층표면에 도달하는 액적들의 평균 열용량, 즉 고상분율에 의하여 결정되며, 이는 액적의 비행과정에서의 분사가스-액적간의 열전달과 적층표면에서의 열유입과 열유출 속도에 영향을 받는다. 실제 다양한 공정변수들이 복합적으로 미세조직 형성과정에 영향을 미치지만, 균일한 미세조직을 얻기 위하여서는 적층표면에서의 온도와 고상분율을 항상 일정하게 제어하여야만 한다 즉, 적층표면 온도를 분무 성형공정중에 지속적으로 측정하여 이를 공정 제어 시스템에 feedback하여 원하는 적층표면온도를 유지하도록 공정변수를 제어하는 것이 필수적이다. 분무성형에 제조된 성형체는 합금원소의 편석이 없고 미세한 등방성의 결정립으로 이루어진 특징적인 미세조직을 나타낸다 이와 같은 미세조직으로 인하여 분무성형체는 우수한 성형성과 기계가공성을 나타내며, 또한 분무성형-후속가공된 최종 제품은 잉곳주조에 의하여 제조된 것과 비교하여 크게 향상된 기계적 성질을 가진다.

An Effective Threshold based Call Admission Control in ATM Networks (ATM망에서 효율적인 문턱 값 기반 호 수락 제어)

  • Kim Sang Chul;Ko Sung-Taek
    • Journal of the Institute of Convergence Signal Processing
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    • v.1 no.2
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    • pp.97-104
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    • 2000
  • Effective call admission control is desirable to control an ATM traffics. It should provide high fairness and utilization for different kinds of services during call admission. Complete bandwidth sharing method is efficient for utilization of bandwidth but not efficient for fairness of call admission. Complete bandwidth partitioning method is efficient for fairness but not efficient for utilization. We propose a new CST(Complete Sharing with Threshold) algorithm using threshold on a total link to improve fairness and utilization.

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A Study on the Activation of the Establishment of the Local Foundation for Arts and Culture: Political Dynamics of the Local Foundation for Arts and Culture and Pluralism of its Direction of Foundation (지역문화재단 설립갈등과 해소방향에 관한 연구 - 문화재단 설립의 정치적 역동성과 설립방향의 다원성 -)

  • Jang, Se Gil
    • Korean Association of Arts Management
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    • no.54
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    • pp.5-31
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    • 2020
  • This study has started from the political process of local community power structure to elaborate the reason why both a majority of cultural artists and cultural artist organizations want to be against establishing the local Foundation for Arts and Culture. The cultural artists and cultural artist organizations believe that the establishment of the local Foundation for Arts and Culture might threaten not only their monopolistic status or their livelihood in the local market relying on public supports, but also make them being marginalized from the potential supports. Therefore many of them have somewhat unfavourable opinions about its establishment. Drawing from the Jellabuk-do case, their concern of being isolated from the monopoly by the local Foundation for Arts and Culture are reduced to publicized discourses such as powerization, the lack of expertise, the loss of independence, and the fall of business. When constructing the Foundation for Arts and Culture, the major values are 'Pluralism' and 'Fairness'. On one hand, the terms of Fairness means that it should be fair in operations, support and executive composition. On the other hand, Pluralism means that policy-making rights should be distributed to various groups, not owned by some specific groups. Some plans for building Foundation for Arts and Culture are needed to make diverse classes and groups to expect the pluralistic interests emerged eventually.

The study on the role of employees' authenticity during service recovery (서비스 회복 과정에서 종업원 진정성의 역할에 관한 연구)

  • Ji, Hee-Jin
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.14 no.11
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    • pp.5541-5548
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    • 2013
  • Any enterprises cannot be free from service failure because of service attribute. Thus, the effort to recover from service failure properly has an important meaning. This study emphasizes on the need of effort of service recovery and distinguishes the operant situation of service failure into severity and controllability. At this moment in time, this study wants to verify the role of the effect of justice awareness on trust and satisfaction and adjustment role of employees' authenticity. An object of his study was 206 people who complained about service and this study analyzed their questionnaires by using SPSS, AMOS. To sum up, First, this study result shows that the seriousness of service failure has a negative effect on justice and only controllability has a negative effect on justice. Second, this study result shows that justice awareness has a positive effect on trust and satisfaction and that recovered trust has a positive effect on satisfaction. Third, authenticity has regulation effect on the structural relationship of severity, controllability, trust and satisfaction. Based on such result, this study presented suggestive point and suggested future study.

Mutual Fair Contracts Protocol for Mobility of Subject (이동성을 보장하는 상호 공정 계약 프로토콜)

  • Chang, Kyung-Ah;Lee, Byung-Rae;Kim, Tai-Yun
    • Proceedings of the Korea Information Processing Society Conference
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    • 2000.04a
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    • pp.1205-1209
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    • 2000
  • 이동 주체의 전자 상거래 참여는 계약 문서나 결제 정보 교환 서비스에 대해 사용자 실체에 대한 증명과 교환 메시지의 사후 검증 수단을 요구하고 있다. 본 논문에서는 이동 주체의 이동성에 따른 한계적 계산 능력 및 대역폭 사용을 고려하여 부분적으로 제 3의 신뢰 기관(Trusted Third Party, TTP)의 효율적인 참여 구조를 수용한 상호 공정 계약 프로토콜을 제안하였다. 본 논문에서는 기존 공정 계약 프로토콜에 대한 연구를 상거래 주체에 대한 이동성을 지원하기 위해 상호 공정 계약 프로토콜로 확장하였다. 제안한 프로토콜은 이동성에 대한 한계적 능력에 대해 해당 TTP와 공개키를 기반으로 거래 주체간의 상호 인증을 수행하도록 하였으며, 이러한 초기화를 수행한 이후 상거래 주체는 해당 인증 결과를 기반으로 주체간 상호 메시지 교환을 위한 공정 계약 프로토콜을 수행하도록 하였다. 또한 사전에 동의한 계약 과정 이외의 예외 상황 발생시 부분적 TTP의 참여를 허용하여 시스템의 대단위 계산 능력에 대한 효율성을 보장할 수 있다.

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A Study on Service Failure and Service Recovery in Web Application of Smart Phone (스마트폰 환경에서 웹 애플리케이션서비스 실패 요인 및 서비스 회복에 관한 연구)

  • Choi, Hun
    • Management & Information Systems Review
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    • v.31 no.1
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    • pp.205-219
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    • 2012
  • This study is to understand how why users fail to service and how users use service recovery strategics. This study use equity theory to understand how perceived justices have influence on trust and to identify how trust has influence on service quality. This study used scenario techquie to get user experience of service failure in smartphone application. Scenario is composed of 16 sub scenario and we conducted survey with each case. The results show that interpersonal justice and distributed justice have significantly influence on trust. However, procedural justice has not influence on trust. Service quality is influenced by trust. This paper conclude with statements of implications and limitations of the study results.

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생산공정 개선을 위한 성능평가 시뮬레이션

  • 고종영
    • Proceedings of the Korea Society for Simulation Conference
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    • 1999.04a
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    • pp.116-120
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    • 1999
  • 현재 S회사의 생산공정은 전 과정에 걸쳐 통합된 정보처리 체계가 없고, 생산계획 및 통제 과정에서의 복잡한 계산 및 중요한 의사결정이 담당자의 경험적 지식에 의존하고 있다. 이러한 상황의 한계로, 현재의 생산공정계획 및 생산실행계획은 시간적 제약이 크고, 유연적인 수정이 어려울 뿐 아니라, 통계적 분석의 자료체계가 부실하다. 그러나, S회사는 보다 개선된 공정관리를 위해 새로운 생산계획전략의 필요성을 느끼고 있다. 본 논문에서는 이러한 문제를 해결하기 위한 하나의 접근방법으로써 DEVS 형식론을 바탕으로 공정을 효과적으로 모델링 및 시뮬레이션화 하였다. 생산계획의 핵심부분인 전문담당자의 경험적 지식을 체계적 규칙으로 정리하여 모델에 반영하였고 이를 통해 습득된 시뮬레이션 결과를 분석하여 생산계획 전략의 신뢰할만한 평가기준을 마련하였다.

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A study on the crowdfunding strategies of start-up businesses -focusing on the impact of perceived justice on customer satisfaction and loyalty- (스타트업 기업들의 크라우드 펀딩 전략에 관한 연구 -지각된 공정성이 고객의 만족도와 충성도에 미치는 영향을 중심으로-)

  • Kim, Seung-Hwan;Lee, Sang-Hoon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.12
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    • pp.515-522
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    • 2018
  • Current signs of a downturn in South Korea's economy include the sharp drop in consumption. Considering internal and external complications such as the raise in minimum wage and fierce global competition, people's taste and purpose of consumption is shifting as well. Under such circumstances, crowdfunding provides a new investment and distribution channel for businesses in their initial stages. Crowdfunding can serve as a key driver of growth in early stages of business operations and lead to growth in consumption as a new distribution channel. This study explores how customers perceive the process of reward crowdfunding, especially when it comes to fairness in procedure, interaction, and distribution. In addition, we further seek how perceived fairness affects customer satisfaction and loyalty in the industry.