• Title/Summary/Keyword: 공항 셀프서비스

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Technical Suggestions for Smart Airport Realization - Viewpoint of Passenger Convenience (스마트공항 실현을 위한 기술적 제언 - 여객 편의성 관점)

  • Hong, Jin Woo;Oh, Jeong Hoon;Lee, Han Kyu;Kim, Moon Ku;Song, Ho Young
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2018.10a
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    • pp.268-271
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    • 2018
  • Smart Airport which applies the new ICT technologies to the airport is a future airport to provide convenient and safe services for passengers who are airport users, and promote the efficient management of the airport system in point of airport operator's view. The ranges of smart airport include the overall area of the airport like land side, terminal, and air side. In this paper, we propose a technical solution for airport process of terminal providing passenger convenience in various ranges for smart airport realization. Self-service such as web or mobile check-in, self check-in/tagging/back drop/boarding etc. should be strengthened to smartize the airport process and technologies such as automatic immigration, smart security search and automatic AI-based baggage search should be applied. In this paper, we explain the concept of smart airport and smart process, and then propose technical considerations.

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A Study on the Influence of Airport IT Technology on Reliability / Pleasure of Airport Visitors and Intention to Reuse of IT Services (공항 IT기술이 공항 이용객의 신뢰성/즐거움 및 IT서비스의 재이용 의사에 미치는 영향에 관한 연구)

  • Kim, Goo-Young;Park, Hak-Soon;Lee, Su-Mi;Kim, Ki-Woong
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.25 no.3
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    • pp.18-34
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    • 2017
  • The recent air transportation market is rapidly changing in air and airport infrastructure such as efficiency of airports and airplanes, speeding up and enlargement, deregulation of airline industry, low cost airlines and regional airports. The purpose of this study is to conduct a direct questionnaire survey for airport users who have experienced in and out of airport IT service at Incheon International Airport, so that the airport self - service technology and airport support technology can be used for the trust. At this point, I would like to develop a tool to understand the airport user's perception of airport IT and to test the theoretical model that investigates the relationship between various types of airport IT, airport users' trust, enjoyment and intention to use IT. In conclusion, this study aims to establish directions and suggestions for how to develop IT services among airport service provision factors.

Self Bag Drop Simulation Development of Systems for Airport Baggage Handling System (공항별 공항수하물처리시스템에 필요한 Self Bag Drop 시스템 시뮬레이션 개발)

  • Lee, Kang-Seok;Jie, Min-Seok;Choi, Won-Hyuck
    • Journal of Advanced Navigation Technology
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    • v.20 no.2
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    • pp.107-115
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    • 2016
  • The passenger who use airport spend a lot of time in check-in. They are also delayed in their readiness for departure. Therefore, for decrease in time that is waiting time for handling luggage, recently many airports are expanding self-service. Also internal development and manufacturing for production automation system and IT technology are world-class. So, for localization of self bag drop (SBD) system, I think that application this system in domestic technique and constructing competitive in customer reception system will be efficient airport management. To this end, for looking for optimal conditions when passengers use SBD, this thesis include development simulation of relevance to system. Also this thesis secures information for passenger's in foreign country airport and simulate this data. Finally, that analysis the best management passenger system when the passenger use SDB.

The Effect of Acceptance of Airport Self-Service Technology Based on Technology Acceptance Integrated Model(UTAUT) for Motivation of Utilization Behavior and Hedonic Motivation - Including the Moderator Effect of Personal Innovation - (기술수용통합모델(UTAUT)에 기반한 공항의 셀프서비스 기술수용이 이용 행동의도 및 쾌락동기에 미치는 영향 - 개인혁신성의 조절효과를 포함하여 -)

  • Lee, Su-Mi;Park, Hak-Soon;Lee, Jong-Sung;Kim, Kee-Woong
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.26 no.2
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    • pp.108-115
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    • 2018
  • This study was undertaken to explore the determinants affecting behavioral intention to adopt airport self-service. Based on the theoretical model incorporating the Unified Theory of Acceptance and Use of Technology (UTAUT) and the Technology Acceptance Model (TAM), in this study, a revised and extended model was proposed in order to better explain Airport Self-service adoption. Moreover, the aim was to determine the mediating effect of hedonic motivation on Airport Self-service adoption. The proposed model was empirically tested using survey data provided by 323 respondents and was analyzed using a multiple regression analysis.

A Study on Image recognition self-tracking airport information bot (영상인식 셀프 트래킹 공항 안내 봇)

  • Kim, Ye-Jin;Kim, Gun-Hee;Maeng, Ju-Won;Yoo, Jae-Hoon
    • Proceedings of the Korea Information Processing Society Conference
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    • 2022.11a
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    • pp.833-835
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    • 2022
  • 코로나 19(Covid-19)사태의 장기화로 비접촉 시스템이 선호됨에 따라 서비스 로봇 시장이 발전하고 있다. 그 중 공항은 특히 접촉에 대한 우려가 큰 장소로 공항 이용객의 안전과 편의를 위한 로봇 시장의 발전이 필요하다. 따라서 영상인식 기반 Haar Cascade 알고리즘을 이용한 트래킹 및 자율주행 기술의 로봇을 개발하였다.

Research on Technology-Based Self-Service Quality of Airline Customers (항공사 고객의 기술기반 셀프서비스 품질 연구)

  • Seon-Hee Ko
    • Journal of Industrial Convergence
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    • v.22 no.1
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    • pp.117-125
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    • 2024
  • The purpose of this study is to investigate the impact of airline customers' technology readiness on TBSS quality and intention to use. Data were collected from 153 outbound customers waiting for kiosk self-check-in and self-bag drop. For data analysis, CFA and correlation analysis were conducted to test reliability and validity, and the hypothesis was tested using SEM. The results are as follows. Among the technology readiness factors, optimism and innovativeness were found to have a significant positive effect on TBSS quality. Discomfort was found to have no effect on TBSS quality, and insecurity was found to have a significant negative effect on TBSS quality. Second, TBSS quality was found to have a significant positive effect on intention to use. Third, optimism and innovativeness were found to have a significant positive effect on intention to use, while discomfort and insecurity had no effect. Therefore, optimism and innovativeness are important to improve TBSS quality and intention to use.

A Study of Factors Affecting Intention to Use of Using Technology-based Self-services for Smart Airport (스마트 공항 추진을 위한 기술기반셀프서비스의 사용의도에 영향을 미치는 요인에 관한 연구)

  • Bae, Ji Hyun;Park, Jihye;Lee, Hanna;Choi, Jeongil
    • Journal of Korean Society for Quality Management
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    • v.47 no.4
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    • pp.795-806
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    • 2019
  • Purpose: The purpose of this study was to propose useful suggestions by analyzing the causal relationship between technology-based self-service for smart airport and intention to use. Methods: The data was collected by using the structured questionnaires. The proposed research model is tested using 231 valid questionnaires by R.3.2.1 plspm package. Results: The results of this study are as follows; the effecting factors of technology based self service for introducing smart airport, it was found that the effects of personal innovativeness and enjoyment and responsiveness, social impact were significant for acceptance and personal innovativeness was not significant on perceived usefulness. This study suggests significant factors on the implementation of smart airports and technology-based self-service. It also introduced new technologies in the future by looking at various characteristic factors that affect the intention of using technology-based self-service to promote smart airports. Conclusion: Airports and aviation industries need to have easy access to the airport's technology-based self-services to build a successful smart airport and create an environment that can be used appropriately at the time the customer wants. Also when customers use technology-based self-service devices, they should consider to maximize the positive emotions (emotional values such as pleasure or fun) that customers feel.