• The Safety technology
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• no.173
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• pp.18-19
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• 2012

(주)한진중공업 컨소시엄 인천공항사업소는 인천국제공항 여객터미널, 탑승동 신축공사에 참여해 사업을 성공적으로 마무리한 데 이어 개항 후에는 공항시설의 유지관리 업무를 맡아 공항의 안정적인 운영에 기여를 하고 있다. 인천국제공항에서 이곳 사업소가 차지하고 있는 비중은 상당하다. 주요 시설물의 관리운영 및 유지보수를 철저히 시행하여 각 시설물들이 완벽한 성능과 기능을 유지토록 하고 있는 것. 사실상 공항 관련기관 관계자 및 상주직원, 공항 이용객 등이 사업소 덕분에 공항을 안전하고 편안하게 이용하고 있다고 해도 과언이 아니다. 빈틈없는 안전관리로 공항을 찾는 사람들에게 행복과 기쁨을 선사하고 있는 이곳 사업소의 안전관리자 박영재 대리를 만나봤다.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.23 no.2
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• pp.32-39
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• 2015

Airport is not only a public facility but a place where multiple cultural and ethnic groups are visiting. It has been reported though several researches that the level of emotional labor is more heavier than any other job. The more complex our society become, the more frequently emotional labor has been focused. Emotional labor became recently the issue of integrated studies above. Considering the level of emotional labor of airport employees, this paper believes their emotional labor has not been focused compared to such as tourism and service industry. This paper tried to research empirically the impact of internal marketing on airport employees' customer-oriented attitude based on their emotional labor using SEM (Structural Equation Modeling). According to the SEM results, it was proven that 'Autonomy of Airport Employee', a latent variable of internal marketing has a significant negative effect on employees' outside emotion. The outside emotion has also a significant effect on their customer-oriented attitude. It could be concluded the effort to increase decision making authority of employees should be implemented to provide them with deeper customer oriented insight.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.24 no.1
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• pp.62-70
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• 2016

Perception of outsource workers among Incheon Int'l airport employees was reviewed about the service performances of winning the ASQ awards in 11 consecutive years. 85% of Incheon airport operating authority(Incheon International Airport Corp.) and its outsource companies employees was composed of outsource workers. Thus, their thoughts might represent the overall perception of airport operating authority employees. The perception on the service performances of winning the ASQ awards was analyzed by researchers using attribution theory model. It is useful to apply attribution modeling in order to analyze the causal relationships among variables. Attribution is the process by which individuals explain the causes of behavior and events. Attribution theory is the study of models to explain those processes. According to empirical analysis, it was found outsource workers attributed the excellent service performance of Incheon airport to such an internal factor as service competence. However it was also implied they attributed to such external factors as the positive relationship and institutional support from airport and government authorities.