• 한국IT서비스학회:학술대회논문집
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• 2007.05a
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• pp.3-8
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• 2007

최근 기업에 적용하고 있는 CRM을 공공부문에 도입하고 있어 그 필요성과 효과에 대한 검증이 필요하다. 이를 위해 기존 서비스 품질과 고객관계관리를 연구하여 공공행정 서비스 품질 차원을 도출한 다음, 공공부문 근무자를 대상으로 설문을 실시하였다. 요인분석결과 9개 요인이 추출 되었으며, 이를 독립변수로 하고 행정업무 효율화를 종속변수로 하여 회귀분석한 결과 고객관계관리 영역에서 공감성은 유의하게 나타났으나, 의사소통, 고객세분화와 맞춤서비스는 유의하지 않는 것으로 나타났다. 이는 고객관계관리가 고객만족에는 영향을 미치지만, 공공부문 근무자들에게는 부담으로 작용하고 있음을 알 수 있으며, CRM이 고객만족에 영향을 미치고 있음을 고려하여 고객만족과 업무효율화가 절충될 수 있도록 공공 고객관계관리 개념의 정립과 공공CRM을 위한 데이터 및 시스템 구축이 요구된다.

• The Journal of Korea Institute of Information, Electronics, and Communication Technology
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• v.13 no.6
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• pp.511-522
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• 2020

The purpose of this thesis is to derive a strategy to establish an ecosystem for promoting health my data projects in the public domain. To this end, first, the types of my data business were classified by business domain, subject, purpose, and method, and based on this, my data business being promoted in Korea and abroad was analyzed by type. After that, based on the analysis results, scenarios for my data projects that public domain can promote and the roles and major issues of each subject were identified, and the strategic direction for each subject of the ecosystem was presented. Such an attempt is of primary significance in revealing the role that the health MyData project can take the lead in the public domain to settle in Korea targeting sensitive information. Through this, it is expected that it will be a cornerstone of discussion to identify issues that are expected to establish an ecosystem in Korea, and to present a direction in which the my data business can be promoted in the right direction in the future.

• Journal of the Korean Society for Library and Information Science
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• v.55 no.4
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• pp.89-114
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• 2021

This study analyzed the previous studies and utilization cases on library big data, and based on this, analyzed the collection/circulation data of the library big data platform and tried to derive meaningful analysis results. And five analysis indicators were selected: the increase rate of collections by annual, the composition of collections by subject, the composition of unborrowed collections by subject, the rate of borrowed collections, and use factor by subject. The analysis data is 6,722,603 cases of collection/circulation data from 33 public libraries in Busan. The main analysis results are as follows. First, it was found that the gap in the number of circulation was larger than the number of collection in the 33 public libraries. Second, the annual increase rate of collections also showed a clear decline. Third, each library showed a similar pattern in the composition of both the collections and the unborrowed collections by subject. Fourth, it was found that users' circulation were very different by subject and library. Fifth, in most libraries, the rate of circulation of collections and use factor in the natural science field were the highest.

• Proceedings of the Korea Information Processing Society Conference
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• 2018.10a
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• pp.17-20
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• 2018

대중의 관심인 공공이슈를 파악하기 위하여 다양한 종류의 빅데이터를 분석하는 연구가 진행되고 있다. 그러나 기존의 연구에서는 키워드의 노출 횟수만 파악하여 결과로 반영한다. 본 논문은 포털 사이트로부터 얻은 언론사별 뉴스 빅데이터를 이용하여 키워드별 노출 빈도수, 댓글 수 및 추천 수를 반영한 분석 방법을 제안하였다. 공공이슈를 추출하여 얻어낸 키워드들을 워드클라우드, Sankey다이어그램과 같은 형태로 시각화하여 사용자에게 제공한다. 제안된 방법을 사용하면 대중의 반응을 반영한 분석 결과를 확인 할 수 있다.

• Smart Media Journal
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• v.13 no.1
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• pp.86-100
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• 2024

Recently, a number of virtual reality exhibition-type content services have been produced using archive resources of visual art records as a means of promoting cultural policy-based public companies. However, it is by no means easy to accumulate 3D works of art as data. Looking at the current state of metadata in public institutions, there was no digitalization of resources when developing digital twins because it was built based on old international standards. It was found that data modeling evolution is inevitable to connect multidimensional data at a capacity and speed that exceeds the functions of existing systems. Therefore, the elements and concepts of data modeling design were first considered among previous studies. When developing virtual reality content, when it is designed for the migration of 3D modeling data, the previously created metadata was analyzed to improve the upper elements that must be added to 3D modeling. Furthermore, this study demonstrated the possibility by directly implementing the process of using newly created metadata in virtual reality content in accordance with the data modeling process. If this study is gradually developed in the future, metadata-based data modeling can become more meaningful in the use of public data than it is today.

• Proceedings of the Korea Information Processing Society Conference
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• 2017.11a
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• pp.611-613
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• 2017

본 연구의 목적은 기존 무인 택배 시스템에 데이터 분석과 체계적인 관리 시스템을 도입하여 이용자 중심의 새로운 택배 배송 시스템의 모델을 제안하는 것이다. 본 모델은 택배 배송 ?데이터를 누적시켜 마케팅, 공공데이터 파생, 사용자 편리성 등의 다양한 기능을 웹과 모바일을 통해 사용자와 택배기사 및 운영자에게 제공할 수 있으며, 데이터 분석을 통해 신규 무인 택배함의 적절한 위치를 추천해 줄 수 있다. 또한, Power BI와 MySQL을 연동하여 실시간으로 누적되는 데이터를 시각화하여 제시할 수 있고 블루투스 비콘을 활용하여 배송 시 택배 기사의 현 위치 파악을 쉽게 해줄수 있다.

• The Journal of the Acoustical Society of Korea
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• v.39 no.6
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• pp.606-614
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• 2020

In this paper, we analyze the influences of ship traffic and marine weather information on underwater ambient noise. Ambient noise is an important environmental factor that greatly affects the detection performance of underwater sonar systems. In order to implement an automated system such as prediction of detection performance using artificial intelligence technology, which has been recently studied, it is necessary to obtain and analyze major data related to these. The main sources of ambient noise have various causes. In the case of sonar systems operating in offshore seas, the detection performance is greatly affected by the noise caused by ship traffic and marine weather. Therefore, in this paper, the impact of each data was analyzed using the measurement results of ambient noise obtained in coastal area of the East Sea of Korea, and public data of nearby ship traffic and ocean weather information. As a result, it was observed that the underwater ambient noise was highly correlated with the change of the ship's traffic volume, and that marine environment factors such as wind speed, wave height, and rainfall had an effect on a specific frequency band.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2015.10a
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• pp.1085-1089
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• 2015

Text-mining technique in the past had difficulty in realizing the analysis algorithm due to text complexity and degree of freedom that variables in the text have. Although the algorithm demanded lots of effort to get meaningful result, mechanical text analysis took more time than human text analysis. However, along with the development of hardware and analysis algorithm, big data technology has appeared. Thanks to big data technology, all the previously mentioned problems have been solved while analysis through text-mining is recognized to be valuable as well. However, applying text-mining to Korean text is still at the initial stage due to the linguistic domain characteristics that the Korean language has. If not only the data searching but also the analysis through text-mining is possible, saving the cost of human and material resources required for text analysis will lead efficient resource utilization in numerous public work fields. Thus, in this paper, we compare and evaluate the public document classification by handwork to public document classification where word frequency(TF-IDF) in a text-mining-based text and Cosine similarity between each document have been utilized in big data environment.

• Journal of the Korean Regional Science Association
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• v.36 no.1
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• pp.51-67
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• 2020

The purpose of this study is to estimate the housing area per capita for verifying if the public Big Data, of the building ledger and resident registration ledger, can be used as well as the National Census and Housing Survey. The Mankiw and Weil (MW) model was constructed by extracting samples of general detached houses and flat houses from the public big data, and compared with the result from traditional survey method. Then, the MW models of 25 municipalities in Seoul was established. As a result, it can be confirmed that it is possible to establish MW models comparable to regular surveys using public big data, and to establish a model for each basic localities which was difficult to use as a regular survey method. Public Big Data has the advantage of expanding the knowledge frontier, but there are some limitations because it uses data generated for other original purposes. Also, the difficult process of accessing personal information is a burden to carry out analysis. It is expected that continuing research should be needed on how public Big Data would be processed to complement or replace traditional statistical surveys.

• Smart Media Journal
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• v.9 no.2
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• pp.99-109
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• 2020

This paper proposes a platform construction plan for the use of spectrum big data, collects and analyzes the big data in the radio wave field, establishes a linkage plan, and presents a support system scheme for linking and using the spectrum and public sector big data. It presented a plan to build a big data platform in connection with the spectrum public sector. In a situation where there is a lack of a support system for systematic analysis and utilization of big data in the field of radio waves, by establishing a platform construction plan for the use of big data by radio-related industries, the preemptive response to realize the 4th Industrial Revolution and the status and state of the domestic radio field. The company intends to contribute to enhancing the convenience of users of the big data platform in the public sector by securing the innovation growth engine of the company and contributing to the fair competition of the radio wave industry and the improvement of service quality. In addition, it intends to contribute to raising the social awareness of the value of spectrum management data utilization and establishing a collaboration system that uses spectrum big data through joint use of the platform.