• Title/Summary/Keyword: 고객센터

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Designing the Optimal Urban Distribution Network using GIS : Case of Milk Industry in Ulaanbaatar Mongolia (GIS를 이용한 최적 도심 유통 네트워크 설계 : 몽골 울란바타르 내 우유 산업 사례)

  • Enkhtuya, Daariimaa;Shin, KwangSup
    • The Journal of Bigdata
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    • v.4 no.2
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    • pp.159-173
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    • 2019
  • Last-Mile delivery optimization plays a key role in the urban supply chain operation, which is the most expensive and time-consuming and most complicated part of the whole delivery process. The urban consolidation center (UCC) is regarded as a significant asset for supporting customer demand in the last-mile delivery service. It is the key benefit of UCC to improve the load balance of vehicles and to reduce the total traveling distance by finding the better route with the well-organized multi-leg vehicle journey in the urban area. This paper presents the model using multiple scenario analysis integrated with mathematical optimization techniques using Geographic Information System (GIS). The model aims to find the best solution for the distribution network consisted of DC and UCC, which is applied to the case of Ulaanbaatar Mongolia. The proposed methodology integrates two sub-models, location-allocation model and vehicle routing problem. The multiple scenarios devised by selecting locations of UCC are compared considering the general performance and delivery patterns together. It has been adopted to make better decisions the quantitative metrics such as the economic value of capital cost, operating cost, and balance of using available resources. The result of this research may help the manager or public authorities who should design the distribution network for the last mile delivery service optimization using UCC within the urban area.

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A Study on the Determinants of Rescreening for Using the Private Health Screening Program (민간검진이용자의 재검진 결정요인에 관한 연구)

  • Park, Il-Su;Kim, Yoo-Mi;Kang, Sung-Hong
    • Journal of Digital Convergence
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    • v.13 no.1
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    • pp.383-396
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    • 2015
  • This study aims to identify factors related to rescreening the private health screening center. Data from private health screening center with seven district centers were analyzed. The number of subjects was 70,250 from 2008 through 2015. Socio-demographic characteristics, morbidity, history, physical measurement, laboratory test, and health behavior factors were analyzed the association with health rescreening using chi-square test and negative binominal regression. 19.2% of subjects were recheck their health status on each year from 2008 to 2012. The socio-demographic characteristics related to reuse private health screening center were male, 30-40 aged, Daegu, Gwangju, Jeonnam and Gyeongnam region residents. And overweight and pre-hypertension were also factors association with number of using the private health screening program. People who control their health risk factors such as alcohol intake, smoking and mental health and execute physical exercise tend to use health screening program regularly. Our finding suggest that customer relationship management can execute and private health screening center enable their strategic plan based on data-evidence.

The Relationship of Fitness Participation on Exercise Enthusiasm, Exercise Commitment and Exercise Satisfaction by Female Fitness Participants (여성 피트니스 참여자의 운동열정과 운동몰입 및 운동만족과의 관계)

  • Park, Jin-Sung;Moon, Han-Shik
    • Journal of Korea Entertainment Industry Association
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    • v.13 no.7
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    • pp.347-360
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    • 2019
  • The purpose of this study was to examine how the fitness participation was influenced on exercise enthusiasm, exercise commitment and exercise satisfaction by female fitness participants, Subjects were selected among the female fitness center users living in Sunchon, Yeosu, Gwangyang. A total of 223 questionnaires were used in the actual analysis via convenience sampling method out of 250 questionnaires. Data analysis wad processed by SPSS 25.0 program with frequency analysis, exploratory factor analysis, reliability analysis, correlation analysis and multiple regression analysis and the following results were made. First, as a result of analyzing the effects of exercise enthusiasm on exercise commitment, it was found that harmony enthusiasm had positive (+) influence on cognitive commitment and behavioral commitment. Second, as a result of analyzing the effects of exercise enthusiasm on exercise satisfaction, it was found that harmony enthusiasm had positive (+) influence on exercise ability improvement, social relationship promotion and psychological benefits, and harmony enthusiasm and compulsive enthusiasm had positive (+) influence on physical function improvement. Third, as a result of analyzing the effects of commitment on exercise satisfaction, it was found that behavioral commitment had positive (+) influence on exercise ability improvement, physical function improvement and social relationship promotion and harmony enthusiasm and compulsive enthusiasm had positive(+) influence on psychological benefits.

Bluetooth based Portable Healthcare Gateway Development for Hypertention Patients (고혈압 환자를 위한 블루투스 기반의 포터블 헬스케어 게이트웨이 개발)

  • Kim, Jong-Tak;Soh, Jae-Young;Kim, Jong-Hun;Kang, Un-Gu
    • Journal of Digital Convergence
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    • v.11 no.12
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    • pp.339-344
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    • 2013
  • With the increasing number of chronic disease patients, the importance of everyday health care has grown more significant. The study researchers expected it would help for patients' health improvement and healthcare service expansion if users check their vital signs in their daily lives and send the results to a medical center's servers through a specific device automatically. This thesis, in line with this idea, seeks to develop a portable healthcare gateway. The gateway is designed in a USB type and can transmit standardized data, operating regardless of a user's location and Personal Healthcare Devices (PHDs). The developed portable healthcare gateway provides effective services in ubiquitous environments to customers, which will improve the health of chronic patients.

Digitization of Supply Chain Management : Key Elements and Strategic Impacts (공급망관리의 디지털화 : 구성요소와 전략적 파급효과)

  • Park, Seong Taek;Kim, Tae Ung;Kim, Mi Ryang
    • Journal of Digital Convergence
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    • v.18 no.6
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    • pp.109-120
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    • 2020
  • The supply chain without digitization is just a series of discrete, siloed steps taken through marketing, product development, manufacturing, and logistics, and finally into the hands of the customer. Digitization brings down those walls, and the chain becomes a completely integrated network fully transparent to all the parties involved. The ulitimate goals of digitizatized supply chain management are velocity and visibility. This network will depend on a number of key technologies including integrated planning and execution systems, supply chain analytics, autonomous logistics, smart warehousing and factory, etc, enabling companies to react to disruptions in the supply chain, and even anticipate them, by fully modeling the network, creating "what-if" scenarios, and adjusting the supply chain in real time as conditions change. This paper presents a number of studies on digitalization of supply chains and provides a discussion on issues raised in the process of technology adoption. Implications of the study findings are also provided.

Client-Satisfiction Survey for evaluation of Health Examination Services in Korea Association of Health Promotion(KAHP) (검진센터를 이용한 고객의 만족도 조사)

  • Lee, Sang-Yeon;Jo, Seung-Jin;Choe, Seung-Ryeol;Kim, Sun-Hui;Eom, Jin-Yeong;Jang, Hyeon-O;Yu, Hyeong-Gwan
    • Journal of Korea Association of Health Promotion
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    • v.4 no.1
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    • pp.104-114
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    • 2006
  • Background: This survey has focused on Client-Satissfaction for health examination services of Korean Association of Health Promotion, This research will help final weak point and promote the qualify of the services provided. Methods: This survey was done on 400 visitors of the clinic. Between Jan. 2 and May 3l, 2005 Questionaires were distributed to the visitors with a informed consent. Results: The visitㅐrs for health examination at Daegu chapter of Korean Association of Health promotion had high-school or higher level education(79.8%) and were self-employed persons with an average monthly income of 3~4 million won(27.7%), and housewives(33.0%). The most frequent complaints of the visitors was the difficulty in access to the center. The motives for taking health examination were cheap cost of examination(32.7%) and recommendation by fami1y members and friends(42.0%). The possitive attitude of the employees of KAHP were kind reponses to phone calls(85.3%) and kind explanations to questions(68.5%). Regarding the merits of the examination at KAHP, appropriate equipments(68.0%) and quality of equipments(66.0%) and they expressed their desire for further use revisit to the KAHP(85.3%).Conclusions. It is concluded that this KAHP is providing services meeting their demands in cost and qualitatively of health examination. However, it is noted that there are several weak points in own system that make own clients uneasy in taking health examination. They have to be solved by providing transporting for accession, kind attitudes and comfortable facilities.

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서비스 기업의 연구개발 활동에 관한 연구

  • Lee, Yeon-Hui;Lee, Hye-Jin
    • Proceedings of the Technology Innovation Conference
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    • 2009.02a
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    • pp.489-518
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    • 2009
  • 선진국의 경제구조가 서비스경제로 전환됨에 따라 고부가가치를 낼 수 있는 지식기반 (Knowledge-based) 또는 기술기반 (Technology-based) 서비스의 중요성이 부각되고 있으며 서비스 기업들간의 경쟁도 매우 치열해지고 있다. 서비스 기업들은 보다 차별화 된 고객가치를 창출하고 미래의 핵심역량을 확보하기 위해 다양한 활동을 전개하고 있으나 제조기업과는 달리 대부분의 서비스 기업들에게 연구개발 (Research and Development, R&D)이라는 개념은 매우 생소한 상태이다. 최근 유럽을 중심으로 서비스기업의 연구개발에 관한 논의가 활발히 진행되고 있지만 서비스기업의 특성을 포괄하는 연구개발에 대한 정의를 내리는 수준에 머물고 있다. 최근 우리나라 정부에서도 서비스 연구개발에 관한 정책입안을 위해 연구를 진행하고 있는바, 서비스기업에서의 연구개발에 대한 정의, 조직, 예산, 활동영역, 산출물 및 이에 따른 정책적 지원 등에 관한 학계에서의 연구는 거의 이루어지지 않고 있는 실정이다. 본 연구에서는 서비스기업의 연구개발활동을 도출하고 연구개발투자와 기업성과와의 관계를 분석함으로써 효과적인 연구개발 투자규모를 도출하는 것이 목표이다. 이 때 서비스기업의 연구개발활동이라 함은 연구개발 대상, 수행조직, 연구개발의 중요성이 포함된다. 또한 연구개발투자와 1-2년 후의 매출 및 순이익의 변화를 분석한다. 실증분석을 위해 기술기반 서비스를 대표하는 국내 IT서비스 기업을 대상으로 설문조사를 실시하였으며 다양한 통계분석을 활용하였다. 연구결과 대부분의 서비스 기업 응답자가 연구개발의 중요성을 크게 느끼고 있는 것으로 나타났다. 기업마다 부서별 또는 중앙 연구개발센터를 중심으로 다양한 연구개발활동을 수행하고 있으며 연구개발투자가 기업성과로 연계되기 위해서는 최고경영자의 관심이 가장 중요한 요인인 것으로 지적되었다. 가장 효과적인 연구개발 투자규모는 매출액 대비 15-19%인 것으로 분석되었는데 이는 벤처기업의 특성을 갖는 중소 IT서비스 기업들의 참여가 많았기 때문일 것으로 해석된다. 본 연구의 결과는 우리나라 서비스기업들이 미래준비를 위한 활동을 전개함에 있어 고려해야 할 주요 요인들을 제시해 줄 것이다.

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A Study on the User Satisfaction of Open Service for Sharing of S&T Information, using the Public-service Customer Satisfaction Index(PCSI) (PCSI를 이용한 과학기술정보 오픈서비스 이용자 만족도에 관한 연구)

  • Hyun, Mi-Hwan;Kim, Wan-Jong;Lee, Hye-Jin;Kim, Hye-Sun
    • Journal of the Korean Society for information Management
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    • v.30 no.4
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    • pp.133-154
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    • 2013
  • The purpose of this study is to analyze service quality factors that affect user satisfaction of NDSL Open Service (NOS) and to improve standards of open service for sharing information through the user satisfaction survey. User satisfaction indexes were developed to measure the all aspects of the NOS services. The quality index, satisfaction index, and performance index were identified in this survey. According to the survey findings, the levels of social quality and social satisfaction are relatively high, this shows the positive evaluation and expectation of researchers for open services. However, relatively low level is identified in area of service process quality. Therefore, NOS requires method to help easily take advantage of OpenAPI and strategy to increase service process satisfaction and service environment satisfaction.

A Study on the Domestic Model for Cyber Threat Information Sharing by Analyzing the Relevant Systems of Major Advacnced Countries (주요국의 사이버위협정보 공유체계 분석을 통한 국내 적용모델 연구)

  • Yoon, Oh Jun;Cho, Chang Seob;Park, Jeong Keun;Bae, Sun Ha;Shin, Yong Tae
    • Convergence Security Journal
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    • v.16 no.7
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    • pp.101-111
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    • 2016
  • The recent cyber threats are becoming real threats to our lives. This gloomy situation from cyber threats necessarily demands the establishment of the cyber threat information sharing system between the public and private area. Key countries, like the US, Japan and the UK, are stabilizing the cyber threat information sharing systems by founding exclusive organizations for sharing information and setting up and implementing relevant measures. In this thesis, I would like to propose the model for cyber threat information sharing in order to cope efficiently with the ever-intensifying cyber threats. My model would include key elements for the efficient information sharing, such as the clear designation of main operator of information sharing system, the management of collaboration system between the public and private sector, the build-up of the integrated and automated system and the supplementation of legal system including the grant of privilege, and so on.

Analysis for the revisited rate survey of GNSM's Astronomy and Space Facility

  • Park, Daeyoung;Cho, Jaeil;Han, Myounghee;Jang, Incheol
    • The Bulletin of The Korean Astronomical Society
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    • v.42 no.2
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    • pp.71.2-71.2
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    • 2017
  • 국립과천과학관은 상설전시관 외에 천체관측소, 천체투영관, 스페이스월드 등의 천문우주시설을 갖추고 있으며 이들 시설을 활용한 천문대중화 프로그램을 지속적으로 운영하고 있다. 그러나 학령인구 감소와 관람객의 요구수준 증대 및 계층의 다변화에 따라 더 이상 과학관 간의 경쟁이 아닌 문화센터, 놀이공원, 박물관 등 여러 유형의 놀이, 문화 시설과 경쟁해야 하는 현실에 직면하고 있다. 이로 인해 과학관을 방문하는 관람객수는 정체하거나 점차 줄어드는 추세를 보이고 있다. 따라서 일정한 수준의 관람객을 지속적으로 확보하기 위해서는 새로운 수요를 창출하는 것 못지않게 과학관 관람객층을 다변화하고 이들의 재방문율을 높이는 것이 중요하다. 2016년 1월부터 2017년 7월까지 국립과천과학관 천문우주시설의 비 상설 프로그램인 "공개관측회"와 "저자특강"에 참석한 관람객을 대상으로 재방문율 조사를 하였고 이를 이용해 관람객의 프로그램 참석 빈도, 특성, 고객충성도 등을 분석하였다. 충분한 표본 확보와 자료의 객관적인 분석을 위해 소수의 적극적인 관람객만 참여하는 설문조사 방식을 사용하지 않고 온라인에 등록된 모든 참석자의 목록을 추출하여 사용하였다. 조사기간 프로그램에 참여한 총 인원은 6,700명이었으며 2회 이상 방문을 한 관람객의 재방문율은 38.8%를 나타냈다. 총 4,755명이 참석했던 "공개관측회" 만을 대상으로 한 재방문율은 29.8%, 총 1,925명이 참석했던 "저자특강"만을 대상으로 한 재방문율 41.7%의 결과를 얻었다. 또한 두 프로그램을 모두 참석한 관람객은 전체 19.6%의 결과를 보였고 재방문자만을 대상으로 한 교차 프로그램 참석자의 비율은 50.4%를 나타냈다.

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