• Journal of Agricultural Extension & Community Development
• /
• v.15 no.3
• /
• pp.461-497
• /
• 2008

The objective of the study was to evaluate the impact of the Call System of agricultural extension services in Korea. The respondents were satisfied on the speedy solution (74.5%), consultation (88.4%), and accessibility (79.7%) of the call system. However, satisfaction of farmers on in-depth consultation was higher (74.3%) than the satisfaction rated by the public servants of RDA (48.9%). Both groups replied positively (70.4%) on the need for expansion of the call system. The analyses of the results leads to a conclusion that there is a need to increase marketing on the importance of RDA's Call System to customers of agricultural extension and to improve accessibility through expansion of the system in other areas. These could solve the decreasing number of extension professionals and improve the quality and efficiency of extension services. These analyses may be useful as bases for a nationwide Call System that connects the center with other districts and for planning a renovation of information-oriented agricultural extension services. The issue that needs improvement is to abandon the grounds of agricultural technology information provider and respond to the customers' needs efficiently by building an established Call System which can minimize the side effect of the trends of reforming and downsizing the organization. It is needed to develop a unified management Call System of agricultural technology information that could provide real-time information, and database the results simultaneously for use as feedback to the Rural Development Programs. Related laws and policies need to be improved to establish a nationwide information network that maximizes the current network in agricultural regions to spread information, to provide institutional support, and to encourage development of training system and research and development by concerned institutes.

• Journal of the Korea Institute of Information Security & Cryptology
• /
• v.26 no.2
• /
• pp.319-325
• /
• 2016

Cloud computing-related security incidents have occurred recently are beyond the scope of a enterprise's security incident is expanded to the entire range of customers who use the cloud computing environment. The control technology for the overall integrated security of the cloud data center is required for this purpose. This study research integrated and additional security elements for the cloud data center control to understand the existing control technology. It is a better understanding of the IaaS cloud environment to build the IaaS cloud environment by CloudStack. SW-IaaS cloud structure by combining CloudStack and IaaS cloud model presented by NIST is proposed in this study. This paper derive a security framework to consider in each layer of The SW-IaaS cloud components, which are composed of the Cloud Manager, Cluster Manager, and Computer Manager.

• Korean Journal of Occupational Health Nursing
• /
• v.24 no.2
• /
• pp.142-151
• /
• 2015

Purpose: The purposes of this study were to investigate the degree of presenteeism, which lowers productivity when call center workers come to work with illness, and analyze the factors influencing it. Methods: A survey was conducted for three months from July to September, 2013 to collect data. Questionnaires were distributed to 1,500 workers at 30 call centers in Seoul and Gyeonggi Province, of which were 1,274 returned and analyzed for the study. Results: The findings show that the call center workers scored 15.4 points out of the maximum 30 on presenteeism based on SPS-6. The study examined factors that affect the presenteeism of call center workers and identified inner emotional labor, depression, subjective health condition, age and turnover intention as those factors. Their presenteeism was low when they engaged in more inner emotional labor, and when they had a good subjective health condition. The presenteeism was high when they had a higher degree of depression, were young, and had a higher turnover intention. Conclusion: The findings call for a need to implement a mental health promotion program to resolve call center workers' depression at work, help them manage their emotional labor to lower their turnover intention, improve their subjective health conditions, and run a health management program to consider the uniqueness of the young age group in order to prevent their increasing presenteeism.

• Journal of Korea Society of Industrial Information Systems
• /
• v.26 no.1
• /
• pp.55-65
• /
• 2021

In this paper, a methodology for reinforcing reverse logistics (RL) activities in a closed-loop supply chain (CLSC) model is proposed. For the methodology, the activities of the recovery center (RC) which can be considered as one of the facilities in the RL are reinforced. By the reinforced activities in the RC, the recovered parts and products after checking and recovering processes of the returned product from customer can be reused in the forward logistics (FL) of the CLSC model. A mathematical formulation is suggested for representing the CLSC model with reinforced RL activities, and implemented using a hybrid genetic algorithm (HGA) approach. In numerical experiment, two different scales of the CLSC model are presented and the performance of the HGA approach is compared with those of some conventional approaches. The experimental results show that the former outperforms the latter in most of performance measures. The robustness of the CLSC model is also proved by regulating various rates of the recovered parts and products in the RC.

• The Journal of Bigdata
• /
• v.7 no.2
• /
• pp.91-102
• /
• 2022

As artificial intelligence develops, AI chatbot systems are actively taking place. For example, in public institutions, the use of chatbots is expanding to work assistance and professional knowledge services in civil complaints and administration, and private companies are using chatbots for interactive customer response services. In this study, we propose a scenario-based AI voice chatbot system to reduce museum operating costs and provide interactive guidance services to visitors. The implemented voice chatbot system consists of a watcher object that detects the user's voice by monitoring a specific directory in real-time, and an event handler object that outputs AI's response voice by performing inference by model sequentially when a voice file is created. And Including a function to prevent duplication using thread and a deque, GPU operations are not duplicated during inference in a single GPU environment.

• The Journal of the Acoustical Society of Korea
• /
• v.25 no.6
• /
• pp.269-276
• /
• 2006

In this paper, we propose an emotion recognition system that can discriminate human emotional state into neutral or anger from the speech captured by a cellular-phone in real time. In general. the speech through the mobile network contains environment noise and network noise, thus it can causes serious System performance degradation due to the distortion in emotional features of the query speech. In order to minimize the effect of these noise and so improve the system performance, we adopt a simple MA (Moving Average) filter which has relatively simple structure and low computational complexity, to alleviate the distortion in the emotional feature vector. Then a SFS (Sequential Forward Selection) feature optimization method is implemented to further improve and stabilize the system performance. Two pattern recognition method such as k-NN and SVM is compared for emotional state classification. The experimental results indicate that the proposed method provides very stable and successful emotional classification performance such as 86.5%. so that it will be very useful in application areas such as customer call-center.

• The Journal of the Korea Contents Association
• /
• v.10 no.3
• /
• pp.241-249
• /
• 2010

The purpose of this study is to provide basic information for marketing strategy for hospitals in Busan Metropolitan area by investigating of the web-site management and effect on hospital management about the web-sites managers. Survey of 53 web-site managers was taken between May 1st and May 25th 2008. The survey was carried out to gather information about characteristics of web-site managers and creating, managing and operating process of web-sites and web-sites' effect and information sharing abilities. The results of survey are as follows. First, most of hospitals' web-sites were launched between 2001 to 2005 via outsourcing. Most of hospitals spent about one to three million won for their web-sites and renew web-sites every year. Most of these web-sites have hospital PR, Q&A, and on-line support functions. Second, most of whom participated in survey have agreed that a hospital web-site has influence in hospital management in various categories such as introducing hospital to medical examination, making doctor's appointment, providing patient guidance, providing medical information, and patient counselling. This study shows that effects of web-sites are closely related to web-site satisfaction level. Therefore, to raise the hospital satisfaction level, it is necessary for hospitals to put more efforts in creating web-site that provides more medical information and improved on-line services.

• Journal of Venture Innovation
• /
• v.6 no.3
• /
• pp.221-240
• /
• 2023

In a recent study conducted in South Korea, a nation grappling with the implications of an increasingly super-aged society, researchers empirically analyzed the factors influencing seniors' satisfaction with financial institutions' wealth management (WM) services. We surveyed 250 seniors who utilized financial institutions' wealth management services. Independent variables such as product(diversity, profitability, stability), employee(expertise, problem-solving ability, customer orientation), physical evidence, process, inheritance service, and trust service were carefully examined. Employing hierarchical regression analysis, we tested hypotheses within an established research model. The findings revealed that variables like product stability and profitability, employee problem-solving ability, customer orientation, process, inheritance service, and trust service significantly positively affected satisfaction with WM services. In contrast, no substantial association was detected between satisfaction and factors like product diversity, employee expertise, or physical evidence. Among the influential factors, the order of impact was determined to be employee customer orientation, problem-solving ability, trust service, product stability, inheritance service, product profitability, and process. This research provided essential insights into the nuanced preferences and needs of seniors concerning wealth management services. The detailed examination of the subject might also shed light on similar challenges faced in the other aging societies. As the global population continues to age, the implications of this study could reach far beyond the borders of South Korea. By understanding these key determinants of satisfaction, financial institutions worldwide can tailor their wealth management services to better meet the unique demands of the senior population.

• Journal of Service Research and Studies
• /
• v.14 no.1
• /
• pp.1-12
• /
• 2024

As the service robot market grows among the food technology industry, the quality of robot service that affects consumer behavioral intentions in the restaurant industry has become important. Serving robots, which are common in restaurants, reduce employee work through order and delivery, but because they do not respond to service failures, they increase customer dissatisfaction as well as increase employee work. In order to improve the quality of service beyond the simple function of receiving and serving orders, functions of recovery effort, fairness, empathy, responsiveness, and certainty of the process after service failure, such as serving employees, are also required. Accordingly, we assumed the type of failure of restaurant serving service as two internal and external factors, and developed a serving robot with a vocational ethics module to respond with a professional ethical attitude when the restaurant serving service fails. At this time, the expression and action of the serving robot were developed by adding a failure mode reflecting failure recovery efforts and empathy to the normal service mode. And by recruiting college students, we tested whether the service robot's response to two types of service failures had a significant effect on evaluating the robot. Participants responded that they were more uncomfortable with service failures caused by other customers' mistakes than robot mistakes, and that the serving robot's professional ethical empathy and response were appropriate. In addition, unlike the robot's favorability, the evaluation of the safety of the robot had a significant difference depending on whether or not a professional ethical empathy module was installed. A professional ethical empathy response module for natural service failure recovery using generative artificial intelligence should be developed and mounted, and the domestic serving robot industry and market are expected to grow more rapidly if the Korean serving robot certification system is introduced.

• The Journal of the Korea Contents Association
• /
• v.10 no.9
• /
• pp.107-116
• /
• 2010

The facility location problem is one of the traditional optimization problems. In this paper, we deal with the single source capacitated facility location problem (SSCFLP) and it is known as an NP-hard problem. Thus, it seems to be natural to use a heuristic approach such as evolutionary algorithms for solving the SSCFLP. This paper introduces a new efficient evolutionary algorithm for the SSCFLP. The proposed algorithm is devised by incorporating a general adaptive link adjustment evolutionary algorithm and three heuristic local search methods. Finally we compare the proposed algorithm with the previous algorithms and show the proposed algorithm finds optimum solutions at almost all middle size test instances and very stable solutions at larger size test instances.