• The Korean Journal of Applied Statistics
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• v.18 no.3
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• pp.555-565
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• 2005

To Know customers is very important for the company to survive in its cut-throat competition among coimpetitors. Companies need to manage the relationship with each ana every customer, ant make each of customers as profitable as possible. CRM (Customer relationship management) has emerged as a key solution for managing the profitable relationship. In order to achieve successful CRM customer segmentation is a essential component. Clustering as a data mining technique is very useful to build data-driven segmentation. This paper is concerned with building proper customer segmentation with introducing a credit card company case. Customer segmentation was built based only on transaction data which cattle from customer's activities. Two-step clustering approach which consists of k-means clustering and agglomerative clustering was applied for building a customer segmentation.

• Proceedings of the Korean Statistical Society Conference
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• 2004.11a
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• pp.171-174
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• 2004

기업들이 심화된 경쟁체제 속에서 고객에 대한 보다 심층적인 이해를 필요로 하고 정보기술의 발달로 각 요소활동내용의 데이터화가 가능해짐에 따라 CRM으로 대변되는 고객 정보의 전략적 활용이 매우 중요하게 되었다. 이를 위해 기업은 고객에 대한 이해를 바탕으로 고객관리 및 마케팅을 수행하기 위한 필수적인 도구인 고객세분화를 수행하고 있다. 본 연구에서는 신용카드고객의 카드사용행태에 근거하여 서로 유사한 사용행태를 보이는 고객군으로 세분화하는 과정을 소개한다. 고객이 실제로 카드를 사용하면서 발생시킨 거래정보에만 의존하여 고객세분화를 수행하였으며 이는 마케팅의 관점에서 상당히 의미 있는 내용이라 볼 수 있다. 고객세분화를 위하여 데이터마이닝기법인 k-평균군집방법과 최장연결법에 의한 계보적 군집방법을 활용하였다

• Geophysics and Geophysical Exploration
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• v.1 no.3
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• pp.170-175
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• 1998

A systematic methodology is developed for the prediction of the lithology using electrofacies classification from wireline log data. Multivariate statistical techniques are adopted to segment well log measurements and group the segments into electrofacies types. To consider corresponding contribution of each log and reduce the computational dimension, multivariate logs are transformed into a single variable through principal components analysis. Resultant principal components logs are segmented using the statistical zonation method to enhance the quality and efficiency of the interpreted results. Hierarchical cluster analysis is then used to group the segments into electrofacies. Optimal number of groups is determined on the basis of the ratio of within-group variance to total variance and core data. This technique is applied to the wells in the Korea Continental Shelf. The results of field application demonstrate that the prediction of lithology based on the electrofacies classification works well with reliability to the core and cutting data. This methodology for electrofacies determination can be used to define reservoir characterization which is helpful to the reservoir management.