• Title/Summary/Keyword: 가상점포충성도

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A Study of the Determinants of Image and Loyalty on the Virtual Storefront (가상점포의 이미지결정요인과 충성도에 과한 연구)

  • 김정희
    • Journal of Distribution Research
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    • v.6 no.1
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    • pp.77-101
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    • 2001
  • Recently, the role of Internet becomes wide so that it could provide the information among users as well as the opportunity to make commercial transactions in the cyberspace. Now, the virtual storefronts are the virtual space where anyone makes a profit on Internet by selling and buying goods/services. Therefore, it is important to develop the good image for cyberconsumers so that virtual storefronts can attract many browser to buy goods. The study reported examines how combination of specific elements in the internet environment influence cyberconsumers' inferences about the virtual storefront and discusses the extent to which these inferences mediate the virtual storefront loyalty. Results show that the virtual storefront elements were posited to be antecedents of virtual storefront image rather than components of virtual storefront image. In addition, the virtual storefront image mediators the satisfaction and loyalty of cyberconsumer on virtual storefront.

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