Browse > Article
http://dx.doi.org/10.9723/jksiis.2022.27.5.129

The Effect of Telecommuting Characteristics Perception on Job Creativity, Job Satisfaction and Job Performance  

Lee, Jeen-Gee (동의대학교 경영학과)
Kwon, Hyeok-Gi (동의대학교 경영학과)
Choo, Seung-Woo (동의대학교 호텔컨벤션경영학과)
Publication Information
Journal of Korea Society of Industrial Information Systems / v.27, no.5, 2022 , pp. 129-144 More about this Journal
Abstract
Until now, research related to telecommuting has been mainly conducted in information and communication fields such as smart work, and the need for this study emerges in that there are insufficient cases or studies confirming visible job productivity or organizational performance for companies to grasp. The purpose of this study is to investigate how telecommuting affects job performance through job creativity and job satisfaction of members of the organization. As a result of the analysis, it was found that the perception of telecommuting characteristics (communication collaboration, job productivity, work-life balance) had a significant positive (+) effect on both job creativity and job satisfaction. Second, job creativity and job satisfaction were also found to have a positive effect on job performance. Based on the analysis results of this study, it is expected to provide usefulness evaluation indicators for telecommuting to managers and policymakers of companies or institutions that want to introduce and operate telecommuting in the future in the post-COVID-19 era.
Keywords
Telecommuting; Job creativity; Job satisfaction; Job performance;
Citations & Related Records
Times Cited By KSCI : 11  (Citation Analysis)
연도 인용수 순위
1 Zhou, J., & George, J. M. (2003). Awakening employee creativity: The role of leader emotional intelligence. The leadership quarterly, 14(4-5), 545-568.   DOI
2 Amabile, T. M.(1983). The social psychology of creativity: A componential conceptualization. Journal of Personality and Social Psychology, 45(2), 357-376.   DOI
3 Amabile, T. M., Conti, R., Coon, H., Lazenby, J., & Herron, M. (1996). Assessing the work environment for creativity. Academy of management journal, 39(5), 1154-1184.
4 Baruch, Y.(2000). Teleworking: Benefits and pitfalls as perceived by professionals managers. New Technology, Work and Employment, 15(1), 34-49.   DOI
5 Chae, I. S., Kim, J. H., and Choi, S. N. (2019). The Effects of Job satisfaction of Casino employees on Customer-orientation and Organization achievement. Journal of Tourism Management Research, 23(7), 201-221.   DOI
6 Chan, S. H., & Qiu, H. H. (2011). Loneliness, job satisfaction, and organizational commitment of migrant workers: Empirical evidence from China. The International Journal of Human Resource Management, 22(05), 1109-1127.   DOI
7 Jung, S. Y., and Shin, Y. T. (2018). A Study on the Analysis of Difference between IT and Non-IT Companies on the Smart Work Environment Continuous Use Intention-Focusing on Korean Small and Medium Enterprises. Journal of Digital Convergence, 16(3), 249-259.   DOI
8 Kim, J. E. (2018). The Impact of Socio-cognitive Perspective of Mindfulness on Employee Creativity Mediated through Creative Self Efficacy in the Hotel Industry. Journal of Tourism Management Research, 22(5), 809-834.   DOI
9 Kim, J. S., and Hahn, G. S. (2016). The key technology factors of Smart work and the situations in Korea and overseas. International JOURNAL OF CONTENTS, 14(1), 14-20.
10 Kim, M. J. (2016). The Effects of Organizational Culture Recognized by Constituent Individual of Organization on Organizational Achievement : Centered on Seoul and Gyeonggi Areas. Korean Management Consulting Review, 16(1), 17-34.
11 Kim, P. Y., and Oh, J. H. (2016). The Effect of Supervisor and Coworker Support's on Employee's Self-efficacy and Job Satisfaction in Travel Agency. Tourism Research, 41(4), 23-40.
12 Cho, J. G. (2016). The Effect of Hotel Employees' Communication Satisfaction on Job Engagement: Focused on the Mediating Effects of Self-Efficacy. Journal of Foodservice Management, 19(1),367-389.
13 Na, Y. G., Choi, W. H., and No, S. J. (2015). The Effect of Emotional Intelligence on Job Performance of Ski Resort Employees - Focused on the Mediating Effects of Creativity -. Korean Journal of Tourism Research, 30(4), 387-409.
14 Lee, K. B., Park, T. H., and Lime, J. I. (2011). Security Threats and Countermeasures according to the Environmental Changes of Smart Work. Journal of Digital Convergence, 9(4), 29-40.   DOI
15 Lee, H. J., and Choi, G. B. (2005). The Influence of Hotel Employee's Personality Trait on Job Performance: Focused on The Mediating Role of Job Resourcefulness and Employee's Service Orientation. Korea Marketing Review, 23(3), 117-140.
16 Lee, H. J., and Lee, J. W. (2012). Developing A Policy Framework for Smartwork : Task, Technology, People, Organization and Management. Journal of Digital Convergence ,10(11), 145-164.   DOI
17 Lee, J. Y., and Lee, C. K. (2019). The effect of the perception of smart work on job satisfaction and organizational loyalty: focusing on the employees of H travel agency. Journal of Hospitality & Tourism Studies, 21(1), 16-30.   DOI
18 Lee, M. W., Oh, M. J., and Kim, S. C. (2016). Effects of IT Resources on the Work Efficiency and Corporate Performance in The Mobile Smart-Work Environment. Journal of Digital Convergence. 14(5), 165-176.   DOI
19 Lee, S. T., and Oh, S. T. (2012). Policy Directions for the Spread of Smart Work Services. Information & communications magazine, 29(12), 39-42.
20 Locke, E. A. (1976). The nature and causes of job satisfaction, Handbook of industrial and organizational psychology. Chicago: RandMc Nally.
21 Ministry of Public Administration and Security. (2010). The smart work era is approaching.
22 Motowildo, S. J., Borman, W. C. & Schmit, M. J. (1997). A theory of individual differences in task and contextual performance. Human Performance, 10(2), 71-83.   DOI
23 Park, Y. R., Lee, J. H., and Lee, Y. J. (2014). A Study on Job Satisfaction of Smart Work Worker and Smart Work Continued Usage. The Journal of Society for e-Business Studies. 19(3),23-49.   DOI
24 Nam, S. H., and Cheong, J. O. (2017). The Effect of Self-eficacy and Job-satisfaction on Members Innovation-behavior and Performance. Korean Public Personnel Administration Review, 16(4), 27-55.
25 Oh, S. J., Lee, J. M., and Kim, Y. Y. (2017). A Study on the Job Satisfaction in the Smart Work Environment. Journal of the Korea Convergence Society, 8(11), 393-401.   DOI
26 Park, D., and Kim, H. J. (2016). The Effect of Internal Marketing Factors on Organizational Commitment and Job Satisfaction in the Non-Face-To-Face Service Organizations. The Journal of Humanities and Social science, 7(5), 873-888.
27 Park, K. H. (2011). A Study of the Strategy on Smart Work. Journal of Digital Convergence, 9(4), 213-222.   DOI
28 Park, S. J. (2018). National Information Society Agency. E-government technology trends. (16).
29 Ra, H. M. (2016). Effect of Self-Efficacy on Job Attitude and Job Performance. CHUNG-ANG PUBLIC ADMINISTRATION REVIEW, 30(2), 1-23.
30 Rogers, E. W. & Wright, P. M.(1998). Measuring organizational performance in strategic human resource management: Problems, prospects and performance information markets. Human Resource Management Review, 8(3), 311-331.   DOI
31 Ko, E. J., and Kim, S. S. (2017). Motivation to Use Flexible Work Arrangements: Focused on the Moderating Effect of Personal, Organizational, and Job Characteristics. Korean Management Consulting Review, 17(4), 87-101.
32 Amabile, T. M. (1997). Motivating creativity in organizations: On doing what you love and loving what you do. California Management Review, 40(1), 39-58.   DOI
33 Baek, H. O., and Shin, J. K. (2014). The Moderating Effect of Trust in Manager and Self-Efficacy on the Relationship between Employee Job Insecurity and Organizational Effectiveness. Journal of Human Resource Management Research, 21(2), 83-97.   DOI
34 Chae, J. S., Lee, G. H., and Kim, C. J. (2011). The Influence of Transformation Leadership on the Creativity of Organizational Members. Journal of the Korean Business Association, 24(5), 2617-2640.
35 Choi, H. J., Yang, J. H., and Chang, D. M, (2014). Impact of Internal Marketing on Job Satisfaction, Job Commitment, Organizational Commitment, and Customer Orientation in Hospital Employee. The Journal of the Korea Contents Association, 14(11), 783-797.   DOI
36 Grant, C. A., Wallace, L. M. & Spurgeon, P. C. (2013). An exploration of the psychological factors affecting remote e-worker's job effectiveness, well-being and work-life balance. Employee Relations, 35(5), 527-546.   DOI
37 Kang, M. H., and Beck, G. Y. (2016). Comparison of the Structural Relationships among Self-efficacy, Ability to Think and Creativity Depending on the Perception Level of Openness in College Education. Journal of Cyber Education, 10(1), 25-35.
38 Kim, K. W., Koo, J. H., and Park, C. H. (2017). The Relationships of Office Environment Features and Workers' Productivity in Cultural and Welfare Spaces of Office Buildings. Design convergence study, 16(4), 17-33.
39 Kwon, H. G. (2012). The Effects of Transformation Leadership and transactional leadership on Organizational Performance : Moderating Roles of Self-efficacy and Job Satisfaction. Management Information Systems review, 31(2), 1-20.   DOI
40 Lee, D. H., and Yang, I. S. (2011). Examples o f Smart Work Overseas Promotion. Korea Information Processing Society Review, 18(2), 90-99.
41 Wang, G., & Netemeyer, R. G. (2002). The effects of job autonomy, customer demandingness, and trait competitiveness on salesperson learning, self-efficacy, and performance. Journal of the Academy of Marketing Science, 30(3), 217-228.   DOI
42 Smith, S. A., Patmos, A. & Pitts, M. J. (2018). Communication and teleworking: A study of communication channel satisfaction, personality, and job satisfaction for teleworking employees. International Journal of Business Communication, 55(1), 44-68.   DOI
43 Sparrowe, R. T., Liden, R. C., Wayne, S. J. & Kraimer, M. L. (2001). Social networks and the performance of individuals and groups. Academy of Management Journal, 44(2), 316-325.
44 Tran, K. T., Nguyen, P. V. & Nguyen, L. M.(2018). The role of financial slack, employee creative self-efficacy and learning orientation in innovation and organizational performance. Administrative Sciences, 8(4), 1-32.   DOI
45 Tschopp, C., Grote, G., & Gerber, M. (2014). How career orientation shapes the job satisfaction-turnover intention link. Journal of Organizational Behavior, 35(2), 151-171.   DOI
46 Wanberg, C. R. & Banas, J. T. (2000). Predictors and outcomes of openness to changes in a reorganizing workplace. Journal of applied Psychology, 85(1), 132-142.   DOI
47 You, C. K., and Lee, H. H. (2012). A Study on flexible mobile hardware design for appllication of smart work in Changed business environment. The Treatise on The Plastic Media, 15(3), 183-190.
48 Zhou, J. (1998). Feedback valence, feedback style, task autonomy, and achievement orientation: Interactive effects on creative performance. Journal of applied psychology, 83(2), 261.   DOI
49 Giovanis, E.(2018). The relationship between teleworking, traffic and air pollution. Atmospheric Pollution Research, 9(1), 1-14.   DOI
50 Errichiello, L. & Pianese, T.(2018). Smart work centers as "creative workspaces" for remote employees. CERN IdeaSquare Journal of Experimental Innovation, 2(1), 14-21.
51 Gwak, I. G., Kim, J. B., and Lee, N. Y. (2011). Expansion of flexible work system and promotion of smart work center use. Korea Information Processing Society Review, 18(2), 59-72.
52 Runco, M. A. & Jaeger, G. J.(2012). The standard definition of creativity. Creativity Research Journal, 24(1), 92-96.   DOI
53 Ouedraogo, A., & Leclerc, A. (2013). Job satisfaction and organizational performance: Evidence from canadian credit union. Journal of Organizational Culture, Communications and Conflict, 17(1), 35.
54 Park, S. G., and Lee, J. H. (2012). Smart work promotion system and Case study. Information and Communications Magazine, 29(12), pp. 3-9, 2012.
55 Poellhuber, B., Chomienne, M. & Karsenti, T. (2008). The effect of peer collaboration and collaborative learning on self-efficacy and persistence in a learner-paced continuous intake model. Journal of Distance Education, 22(3), 41-62.
56 Tett, R. P. & Meyer, J. P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings. Personnel Psychology, 46(2), 259-293.   DOI
57 Valentine, S., Godkin, L., Fleischman, G. M., & Kidwell, R. (2011). Corporate ethical values, group creativity, job satisfaction and turnover intention: The impact of work context on work response. Journal of business ethics, 98(3), 353-372.   DOI