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http://dx.doi.org/10.9723/jksiis.2018.23.4.107

A Study on Quality Characteristics of 3D Printer Using Kano Model and Timko Customer Satisfaction Factor - Focused on Makers -  

Won, Jong Myeon (인하대학교 경영학과)
Kim, Youn Sung (인하대학교 경영학과)
Publication Information
Journal of Korea Society of Industrial Information Systems / v.23, no.4, 2018 , pp. 107-121 More about this Journal
Abstract
This study investigates the effects of the Kano model on the product quality and quality satisfaction on the FDM low cost 3D printer, which is used by consumer and makers. 3D printer product quality is analyzed in terms of functionality, usability, durability, reliability and safety based on the inherent quality of the product itself. This study were tested using Kano analysis to calculate the product detail characteristics and Timko coefficient to calculate the degree of satisfactory effects of the 3D printer. As a result, this study becomes product size, the output speed, durability against external impact as attractive quality and the safety part is regarded as One-dimensional quality. With the exception of surface resolution, the Timko customer satisfaction index was the same as the Kano model.
Keywords
3D Printer; Makers; Kano Model; Product Quality; Customer Satisfaction;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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