1 |
Turgutogullari, S., & Saner, T. (2021). The Effect of Housing Services in the Relationship between Leadership Styles and Patient Satisfaction and Service Quality. Revista Argentina de Clinica Psicologica, 30(1), 815.
|
2 |
Vandijck, D., Desmidt, S., & Buelens, M. (2007). Relevance of mission statements in Flemish not-for-profit healthcare organizations. Journal of Nursing Management, 15(2), 131-141.
DOI
|
3 |
Tuhin, M. H. (2014). Content analysis of the banks' mission statements: a study of Bangladeshi listed banks. Journal of Management and Science, 4(1), 30-36.
DOI
|
4 |
Furrer, O., Liu, B. S. C., & Sudharshan, D. (2000). The relationships between culture and service quality perceptions: Basis for cross-cultural market segmentation and resource allocation. Journal of Service Research, 2(4), 355-371.
DOI
|
5 |
Aithal, P. S. (2016). Creating innovators through setting up organizational vision, mission and core values: a strategic model in higher education. International Journal of Management, IT and Engineering, 6(1), 310-324.
|
6 |
Nguyen, T. T., Mia, L., Winata, L., & Chong, V. K. (2017). Effect of transformational-leadership style and management control system on managerial performance. Journal of Business Research, 70, 202-213.
DOI
|
7 |
Bryson, J. M. (2018). Strategic planning for public and nonprofit organizations: A guide to strengthening and sustaining organizational achievement. Hoboken, NJ: John Wiley & Sons.
|
8 |
Edwards, L. H. (2011). Strategic planning in local government: is the promise of performance a reality? Atlanta, GA: Doctoral dissertation, Georgia Institute of Technology.
|
9 |
Elliott, E. B. (2015). The relationship between service-learning participation and high school students' achievement in math and science education. Azusa Pacific University.
|
10 |
ElRashidy, O. (2018). School management and educational quality in the context of centralized educational governance in Egypt: Examining stakeholder perceptions in private language schools. Research Thesis. American University in Cairo. http://dar.aucegypt.edu/handle/10526/5296
|
11 |
Geisler, M., Berthelsen, H., & Muhonen, T. (2019). Retaining social workers: The role of quality of work and psychosocial safety climate for work engagement, job satisfaction, and organizational commitment. Human Service Organizations: Management, Leadership & Governance, 43(1), 1-15.
DOI
|
12 |
Parasuraman, A., Zeithaml, V., & Berry, L. (1985). 'A conceptual model of service quality and its implications for future research', Journal of Marketing, 49(4), pp. 41-50.
DOI
|
13 |
Karanjekar, S. B., Lakhe, R. R., & Deshpande, V. S. (2019). A comprehensive quality function deployment model for improving academics of technical institutes. The International Journal of Electrical Engineering & Education, 58(2), 531-554. https://doi.org/10.1177/0020720919833053
DOI
|
14 |
Oehmichen, J., Wolff, M., & Zschoche, U. (2018). Employee participation in employee stock ownership plans: Cross-level interaction effects of institutions and workgroup behavior. Human Resource Management, 57(5), 1023-1037.
DOI
|
15 |
Ogbonnaya, U. I. (2019). The reliability of students' evaluation of teaching at secondary school level. Problems of Education in the 21st Century, 77(1), 97-109.
DOI
|
16 |
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). Servqual: A multiple-item scale for measuring consumer perception. Journal of Retailing, 64(1), 12-40.
|
17 |
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Alternative scales for measuring service quality: a comparative assessment based on psychometric and diagnostic criteria. Journal of Retailing, 70(3), 201-230.
DOI
|
18 |
Pollanen, R., Abdel-Maksoud, A., Elbanna, S., & Mahama, H. (2017). Relationships between strategic performance measures, strategic decision-making, and organizational performance: empirical evidence from Canadian public organizations. Public Management Review, 19(5), 725-746.
DOI
|
19 |
Prakash, A., & Phadtare, M. (2018). Service quality for architects: scale development and validation. Engineering, Construction and Architectural Management, 25(5), 670-686.
DOI
|
20 |
Pryor, C., Holmes Jr, R. M., Webb, J. W., & Liguori, E. W. (2019). Top executive goal orientations' effects on environmental scanning and performance: Differences between founders and no founders. Journal of Management, 45(5), 1958-1986.
DOI
|
21 |
Kohtamaki, M., Kraus, S., Makela, M., & Ronkko, M. (2012). The role of personnel commitment to strategy implementation and organisational learning within the relationship between strategic planning and company performance. International Journal of Entrepreneurial Behavior & Research, 18(2), 159-178.
DOI
|
22 |
Giswandhani, M., & Hilmi, A. Z. (2019, March). The Impact Of Service Quality Management Based On Communication Technology Of Customer Loyalty (Case Study Moshi2 Spesialis Sampah, Gowa, Sulawesi Selatan). In: First International Conference on Materials Engineering and Management-Management Section (ICMEMm 2018). Dordrecht, The Netherlands: Atlantis Press.
|
23 |
Gronroos, C. (1982). An applied service marketing theory. European Journal of Marketing, 16(7), 30-41.
DOI
|
24 |
Hair, J. F., Anderson, R. E., Babin, B. J., & Black, W. C. (2010). Multivariate data analysis: A global perspective (7th ed.). Upper Saddle River, NJ: Pearson.
|
25 |
Yavas, U., Karatepe, O. M., & Babakus, E. (2018). Does positive affectivity moderate the effect of burnout on job outcomes? An empirical investigation among hotel employees. Journal of Human Resources in Hospitality & Tourism, 17(3), 360-374.
DOI
|
26 |
Zaabi, R. (2014). The impact of strategic planning on the performance of Algerian higher education institutions. Biskara, Algeria: Master thesis, University of Biskra.
|
27 |
Waitman, H. R. (2014). Female HR executives' contributions to firm performance: The effects of gender on decision-making and strategic-planning. Minneapolis, MN: Doctoral dissertation, Capella University.
|
28 |
Wu, C., & Mursid, A. (2019). The relationship between personality, customer participation, customer value and customer satisfaction in tourism service. European Journal of Tourism Research, 23, 156-171.
DOI
|
29 |
Kim, J. E. (2021). Paradoxical Leadership and Proactive Work Behavior: The Role of Psychological Safety in the Hotel Industry. Journal of Asian Finance, Economics and Business, 8(5), 167-178. https://doi.org/10.13106/jafeb.2021.vol8.no5.0167
DOI
|
30 |
Kirk, G., & Beth Nolan, S. (2010). Nonprofit mission statement focus and financial performance. Nonprofit Management and Leadership, 20(4), 473-490.
DOI
|
31 |
Kosmutzky, A., & Krucken, G. (2015). Sameness and difference: Analyzing institutional and organizational specificities of universities through mission statements. International Studies of Management & Organization, 45(2), 137-149.
DOI
|
32 |
Kwan, C. S., & Isa, F. M. (2016). The Relationship between Leadership, Span of Control, Perception of Islamic Products and Services, Perception of Internal Service Quality and the Agents' Job Satisfaction: A Case of Unit Trust Agents in Johor Bahru. International Review of Management and Marketing, 6(8S), 149-152.
|
33 |
Williams Jr, R., L. Morrell, D. V., & Mullane, J. (2014). Reinvigorating the mission statement through top management commitment. Management Decision, 52(3), 446-459.
DOI
|
34 |
Connor, D. J. (2018). Contemplating Teachers' Disposition and Pedagogical Skills within Inclusive Classrooms: Responsibilities of, and Implications for, Teacher Education Programs and In-Service Professional Development. Die Deutsche Schule, 110(1), 75-86.
DOI
|
35 |
Belwal, R., & Amireh, M. (2018). Service quality and attitudinal loyalty: Consumers' perception of two major telecommunication companies in Oman. Arab Economic and Business Journal, 13(2), 197-208.
DOI
|
36 |
Alam, G. M., Mishra, P. K., & Shahjamal, M. M. (2014). Quality assurance strategies for affiliated institutions of HE: a case study of the affiliates under National University of Bangladesh. Higher Education, 68(2), 285-301.
DOI
|
37 |
Albusaidi, S. (2021). Globalization and its Impact on Higher Education: The Case of Colleges of Technology in Oman. Arab World English Journal, 2(2), 284-297.
DOI
|
38 |
Al-Mahdy, Y. F. H., Emam, M. M., & Hallinger, P. (2018). Assessing the contribution of principal instructional leadership and collective teacher efficacy to teacher commitment in Oman. Teaching and Teacher Education, 69, 191-201.
DOI
|
39 |
Chen, Z., Zhu, J., & Zhou, M. (2015). How does a servant leader fuel the service fire? A multilevel model of servant leadership, individual self-identity, group competition climate, and customer service performance. Journal of Applied Psychology, 100(2), 511.
DOI
|
40 |
Cheng, P., & Xue, W. (2013). Does customer participation improve service quality? The moderating effects of customer expertise. In Service Systems and Service Management (ICSSSM), 2013 10th International Conference on (pp. 456-461). IEEE.
|
41 |
Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: a reexamination and extension. The Journal of Marketing, 55-68.
|
42 |
Ministry of Higher Education. (2020). Private HEIs in Oman. Retrieved from https://www.mohe.gov.om/InnerPage.aspx?id=9767b8ed-876e-4dfc-9707-c2c3e337c078&culture=en.
|
43 |
Pitriantini, D., & Permana, J. (2021, February). Strategic Planning on the School Quality. In: 4th International Conference on Research of Educational Administration and Management (ICREAM 2020) (pp. 41-44). Atlantis Press.
|
44 |
Almeyali, N. M., & Al Mousawi, A. (2021). Service Quality Assessment of Higher Education by Gray Approach (The Case of Kerbala University). Medico Legal Update, 21(1), 664-673.
|
45 |
Aponte, L. G. (2011). A grounded theory approach to studying strategic planning in higher education: a qualitative research methodology utilizing the literature review and interview. Toledo, Spain: Doctoral dissertation, The University of Toledo.
|
46 |
Ikebujo, P. U. (2020). Environmental Scanning as a Process of Strategic Decision-Making-a Review. Journal of Global Social Sciences, 1(2), 43-62.
|
47 |
Alhajri, H. S. H. (2013). The effectiveness of professional training programs for school administrators in Muscat, Oman. Kuala Lumpur, Malaysia: Doctoral dissertation, University of Malaya.
|
48 |
Al-Jubari, I. (2019). College students' entrepreneurial intention: Testing an integrated model of SDT and TPB. Sage Open, 9(2), 2158244019853467.
|
49 |
Micuda, D., & Cruceru, G. H. E. O. R. G. H. E. (2010). Testing SERVQUAL dimensions on the Romanian banking sector. In: Proceedings of the International Conference on Risk Management, Assessment and Mitigation (pp. 329-334).
|
50 |
Mustafa, M., & Alzubi, F. K. (2021). Factors Affecting Job Performance of Teaching and Non-Teaching Staff in Higher Education Levels in Oman. Elementary Education Online, 20(5), 2310-2326.
|
51 |
Mustaffa, W. S. W., Ali, M. H., Bing, K. W., & Rahman, R. A. (2016). Investigating the relationship among service quality, emotional satisfaction and favorable behavioral intentions in higher education service experience. Procedia-Social and Behavioral Sciences, 224, 499-507.
DOI
|
52 |
Al-Jubari, I., Hassan, A., & Linan, F. (2019). Entrepreneurial intention among University students in Malaysia: integrating self-determination theory and the theory of planned behavior. International Entrepreneurship and Management Journal, 15(4), 1323-1342.
DOI
|
53 |
Maditinos, D. I., & Theodoridis, K. (2010). Satisfaction determinants in the Greek online shopping context. Information Technology & People, 23(4), 312-329.
DOI
|
54 |
Martin, R. L. (2014). The big lie of strategic planning. Harvard Business Review, 92(1/2), 3-8.
|
55 |
Sohail, M. S., & Hasan, M. (2021). Students' Perceptions of Service Quality in Saudi Universities: the SERVPERF model. Learning and Teaching in Higher Education: Gulf Perspectives, 17(1), 54-66. https://doi.org/10.1108/LTHE-08-2020-0016
DOI
|
56 |
Al Balushi, A. (2012). Leadership of private universities and colleges in the Sultanate of Oman. Southampton, UK: Doctoral dissertation, University of Southampton.
|
57 |
Augustyniak, L. J. (2015). An Exploration of Strategic Planning Perspectives and Processes within Community Colleges Identified as Being Distinctive in Their Strategic Planning Practices. Dissertations 1164. Western Michigan University. https://scholarworks.wmich.edu/dissertations/1164
|
58 |
Djordjevic, P., Panic, M., Arsic, S., & Zivkovic, Z. (2018). Impact of leadership on strategic planning of quality. Total Quality Management & Business Excellence, 1-15.
|
59 |
Hanaysha, J. (2016). Testing the effects of employee engagement, work environment, and organizational learning on organizational commitment. Procedia-Social and Behavioral Sciences, 229, 289-297.
DOI
|
60 |
Yarahmadi, F., & Magd, H. A. (2016). Factors Affecting the Readiness of Higher Education Institutions' Environment for the Establishment of TQM in Oman. In: Twentieth International Conference on ISO and TQM, Oman. Abstract retrieved March, 17, 2017).
|
61 |
King, D. L., Case, C. J., & Premo, K. M. (2010). Current mission statement emphasis: be ethical and go global. Academy of Strategic Management Journal, 9(2), 71.
|
62 |
Listyaningsih, S., Syahila, A., Murniawaty, I., & Mustofa, U. (2021). Role of Member Participation, Service Quality and Business Environment on the Success of Sharia Loan and Financing Cooperative (KSPPS) Business. In: International Conference on Strategic Issues of Economics, Business and, Education (ICoSIEBE 2020) (pp. 133-139). Atlantis Press.
|
63 |
Isaac, O., Aldholay, A., Abdullah, Z., & Ramayah, T. (2019). Online learning usage within Yemeni higher education: The role of compatibility and task-technology fit as mediating variables in the IS success model. Computers & Education, 136, 113-129.
DOI
|
64 |
Issan, S. A., & Gomaa, N. M. M. (2010). Post Basic Education Reforms in Oman: A Case Study. Literacy Information and Computer Education Journal, 1(1), 19-27. https://doi.org/10.20533/licej.2040.2589.2010.0004.
DOI
|
65 |
Jiang, J. J., Klein, G., & Carr, C. L. (2002). Measuring information system service quality: SERVQUAL from the other side. MIS Quarterly, 26(2), 145-166. https://doi.org/10.2307/4132324
DOI
|
66 |
Kaushal, N., & Goyal, G. (2021). Development of the Instrument for Psychological Contract Effectiveness for Service Quality in Academic Institutions. International Journal of Management Practice, 14(1), 49-68.
DOI
|
67 |
Dirpal, G. (2015). Human resource management practices and performance link: Applying critical realist meta-theory. Bristol, UK: Doctoral dissertation, University of the West of England.
|
68 |
De Baerdemaeker, J., & Bruggeman, W. (2015). The impact of participation in strategic planning on managers' creation of budgetary slack: The mediating role of autonomous motivation and affective organisational commitment. Management Accounting Research, 29, 1-12.
DOI
|
69 |
Demirkaya, Y. (2019). Strategic Planning Experiences in Turkish Municipalities. In Strategic Planning in Local Communities (pp. 179-207). London: Palgrave Macmillan.
|
70 |
Dhar, R. L. (2015). Service quality and the training of employees: The mediating role of organizational commitment. Tourism Management, 46, 419-430.
DOI
|
71 |
Cronley, C., & Kim, Y. K. (2014). The path to service quality: The mediating role of organizational commitment on the effects of strategic planning and technology access within the Salvation Army. Human Services Organizations Management, Leadership & Governance, 38(1), 74-88.
DOI
|
72 |
Karwati, S., Sukardi, S., & Syafruddin, S. (2019, April). The Study of Quality Service of Education in Public Vocational Schools in Using ServQual Model. In: 3rd Asian Education Symposium (AES 2018). Atlantis Press.
|
73 |
Macedo, I. M., Pinho, J. C., & Silva, A. M. (2016). Revisiting the link between mission statements and organizational performance in the non-profit sector: The mediating effect of organizational commitment. European Management Journal, 34(1), 36-46.
DOI
|
74 |
Nartisa, I., Putans, R., & Muravska, T. (2012). Strategic planning and management in public and private sector organizations in Europe: comparative analysis and opportunities for improvement. European Integration Studies, 6. DOI: 10.5755/j01.eis.0.6.1538
DOI
|
75 |
Widarni, E. L., & Bawono, S. (2021). Human Capital, Technology, and Economic Growth: A Case Study of Indonesia. Journal of Asian Finance, Economics and Business, 8(5), 29-35. https://doi.org/10.13106/jafeb.2021.vol8.no5.0029
DOI
|
76 |
Hossain, D. M. (2004). An analysis of the mission statements of selected Bangladeshi companies. Journal of Business Research, 6. Available at SSRN: https://ssrn.com/abstract=1261826
|
77 |
Poister, T. H., & Streib, G. (2005). Elements of strategic planning and management in municipal government: Status after two decades. Public Administration Review, 65(1), 45-56.
DOI
|
78 |
Dharmadasa, P., Maduraapeurma, Y., & Herath, S. K. (2012). Mission statements and company financial performance revisited. International Journal of Managerial and Financial Accounting, 4(3), 314-324.
DOI
|
79 |
Cronin, A. D., Ryan, M. J., Page, R. A., Hunter, K. L., & Taylor, R. C. (2019). Environmental heterogeneity alters mate choice behavior for multimodal signals. Behavioral Ecology and Sociobiology, 73(4), 43.
DOI
|
80 |
Azahari Ramli, M. Z., Mustafa, M., & Yusoff, R. Z. (2017). Strategic Planning and Organizational Performance in the Public Sector: A Study of Local Government in Aceh, Indonesia. The Social Sciences, 12(6), 902-906.
|
81 |
Brown, W. A., & Iverson, J. O. (2004). Exploring strategy and board structure in nonprofit organizations. Nonprofit and Voluntary Sector Quarterly, 33(3), 377-400.
DOI
|
82 |
Gulc, A. (2017). Models and methods of measuring the quality of logistic service. Procedia Engineering, 182, 255-264.
DOI
|
83 |
Al Riyami, T., & Al-Issa, A. (2018). Investigating TESOL Teachers' Awareness of Critical Pedagogy at Higher Education Institutions in Oman: Implications for Critical Professional Development. Khazar Journal of Humanities and Social Sciences, 21(3). http://hdl.handle.net/20.500.12323/3824
|
84 |
Albadry, O. M. (2016). Strategic management and its impact on university's service quality: the role of organisational commitment. Research Thesis. Plymouth University. http://hdl.handle.net/10026.1/4254
|
85 |
Al-Ghrairee, L. (2021). Strategic Planning in the Construction Companies in Oman. International Journal of Research in Entrepreneurship & Business Studies, 2(1), 29-40.
DOI
|
86 |
Azeem, M., Baskar, G., Moosa, S., Salalah, O., & Al Katheeri, N. (2019, February). Open Source Course Equivalency Framework for HEIs in Oman. In: 4th Free & Open Source Software Conference (FOSSC'2019-Oman).
|
87 |
Baker, D. (2007). Strategic change management in public sector organizations. Sawston, UK: Woodhead Publishing Limited
|
88 |
Belwal, R., Al Balushi, H., & Belwal, S. (2015). Students' perception of entrepreneurship and enterprise education in Oman. Education+ Training, 57(8/9), 924-947.
DOI
|
89 |
Bernstein, B. O., Lubinski, D., & Benbow, C. P. (2019). Psychological Constellations Assessed at Age 13 Predict Distinct Forms of Eminence 35 Years Later. Psychological Science, 30(3), 444-454.
DOI
|
90 |
Brochado, A. (2009). Comparing alternative instruments to measure service quality in higher education. Quality Assurance in Education, 17(2), 174-190.
DOI
|
91 |
Basheer Abbas Al-allak & Hussain Ali Bekhet. (2011). Beyond SERVQUAL: A Paradigm Shift. Australian Journal of Basic and Applied Sciences, 5(7), 129-134.
|
92 |
Akter, M., & Ahmed, H. (2019). Quality of Bank's Mission Statements: A Comparative Study on the Banking Sector of Bangladesh. Journal of Asian and African Social Science and Humanities, 5(1), 31-50.
|
93 |
Mohammed, M., Rahman, A. A., & Al-Yaaqoubi, A. R. S. (2015). The Effectiveness of the Strategic Planning Of The Human Resources (The Educational System In The Sultanate of Oman As A Model). International Journal of Scientific & Technology Research, 4(2), 150-154.
|
94 |
Sandada, M. (2015). Strategic Planning factors in small and medium enterprises (SMEs) in South Africa: their relative importance and variations in selected demographic variables. Ecoforum Journal, 4(1), 8.
|
95 |
Schaubroeck, J. M., Lam, S. S., & Peng, A. C. (2016). Can peers' ethical and transformational leadership improve coworkers' service quality? A latent growth analysis. Organizational Behavior and Human Decision Processes, 133, 45-58.
DOI
|
96 |
Sosiawani, I., Ramli, A., Mustafa, M., & Yusoff, R. Z. (2015). Strategic planning and firm performance: A proposed framework. International Academic Research Journal of Business and Technology, 1(2), 201-207.
|
97 |
Tang, T. W. (2016). Making innovation happen through building social capital and scanning environment. International Journal of Hospitality Management, 56, 56-65.
DOI
|
98 |
Teguh, S., Hartiwi, P., Ridho, B. I., Bachtiar, S. H., Synthia, A. S., & Noor, H. A. (2021). Innovation Capability and Sustainable Competitive Advantage: An Entrepreneurial Marketing Perspective. Journal of Asian Finance, Economics and Business, 8(5), 127-134. https://doi.org/10.13106/jafeb.2021.vol8.no5.0127
DOI
|
99 |
Alhadabi, A., Aldhafri, S., Alkharusi, H., Al-Harthy, I., Alrajhi, M., & AlBarashdi, H. (2019). Modelling parenting styles, moral intelligence, academic self-efficacy and learning motivation among adolescents in grades 7-11. Asia Pacific Journal of Education, 1-21.
|
100 |
Bartkus, B. R., & Glassman, M. (2008). Do firms practice what they preach? The relationship between mission statements and stakeholder management. Journal of Business Ethics, 83(2), 207-216.
DOI
|
101 |
Chen, J. K., & Chen, I. S. (2011). Inno-Qual efficiency of higher education: Empirical testing using data envelopment analysis. Expert Systems with Applications, 38(3), 1823-1834.
DOI
|
102 |
Chaipoopiruttana, S. (2018). The development and measurement of different service quality models. AU Journal of Management, 6(1), 45-51.
|