Business Performance and Implementation of Total Quality Management: A Case Study in Indonesia |
ANGGADINI, Sri Dewi
(Accounting Department, Universitas Komputer Indonesia)
SURTIKANTI, Surtikanti (Accounting Department, Universitas Komputer Indonesia) SAEPUDIN, Asep (Management Department, Langlang Buana University) SALEH, Dean Subhan (Accounting Department, STIE Dr. Khez Muttaqien) |
1 | Jimoh, R., Oyewobi, L., Isa, R., & Waziri, I. (2019). Total quality management practices and organizational performance: The mediating roles of strategies for continuous improvement. International Journal of Construction Management, 19(2), 162-177. https://doi.org/10.1080/15623599.2017.1411456 DOI |
2 | Joiner, T. A. (2007). Total quality management and performance: The role of organization support and co-worker support. International Journal of Quality and Reliability Management, 24(6), 617-627. https://doi.org/10.1108/02656710710757808 DOI |
3 | Kaplan, R. S., & Norton, D. P. (1996). The balanced scorecard: Translating strategy into action. Boston, MA: Harvard Business School Press. |
4 | Kustono, A. S. (2020). How total quality management mediates antecedent variables of employee performance? Journal of Asian Finance, Economics and Business, 7(12), 523-534. https://doi.org/10.13106/JAFEB.2020.VOL7.NO12.523 DOI |
5 | Lindsay, W. M., & Evans, J. R. (1996). The management and control of quality [3rd Ed]. Minneapolis: West Publishing Company. |
6 | Ohy, J. (2018). Examining marketing mix strategy on consumer intention to buy: Empirical study on Alfa Mart retail store at Manado city. Journal of International Conference Proceedings, 1(2), 1-11. |
7 | Pertamina News. (n.d). Sukamdani S. Gitosardjono presented an illustration about quality development in Japan after World War II ended, 1945. Retrieved online from www.pertamina.co.id/berita.html |
8 | Phan, A. C., Nguyen, H. T., Nguyen, H. A., & Matsui, Y. (2019). Effect of total quality management practices and JIT production practices on flexibility performance. Empirical evidence from international manufacturing plants. Sustainability, 11(11), 1-21. https://doi.org/10.3390/su11113093 DOI |
9 | Rao, A., Carr, L. P., Dambolena, I., Kopp, R. J., Rafii, F., Martin, J., & Schlesinger, P. F. (1996). Total quality management: A cross functional perspective. Hoboken, NJ: John Wiley & Sons Inc. |
10 | Rezaee, Z. (1996). Improving the quality of internal audit functions through total quality management. Managerial Auditing Journal, 11(1), 30-34. https://doi.org/10.1108/02686909610105584 DOI |
11 | Breiter, D., & Bloomquist, P. (1998). TQM in American Hotels. Cornell Hotel and Restaurant Administration Quarterly, 39(1), 26-33. http://doi.org/10.1177/001088049803900105 DOI |
12 | Ahire, S. L., Golhar, D. Y., & Waller, M. A. (1996). Development and validation of TQM implementation constructs. Journal of The Decision Science Institute, 27(1), 23-56. https://doi.org/10.1111/j.1540-5915.1996.tb00842.x DOI |
13 | Black, S. A., & Porter, L. J. (1996). Identification of the Critical Factors of TQM. Decision Sciences, 27(1), 1-21. https://doi.org/10.1111/j.1540-5915.1996.tb00841.x DOI |
14 | Blocher, E. J., Stout, D. E., & Cokins, G. (1999). Cost management: A strategic emphasis [5th ed]. New York: McGraw Hill. |
15 | Bolatan, G. I. S., Gozlu, S., Alpkan, L., & Zaim, S. (2016). The impact of technology transfer performance on total quality management and quality performance. Procedia - Social and Behavioral Sciences, 235, 746-755. https://doi.org/10.1016/j.sbspro.2016.11.076 DOI |
16 | Brah, S. A., Wong, J. L., & Rau, B. M. (2000). TQM and business performance in the service sector: A Singapore study. International Journal of Operations & Production Management, 20(11), 1293-1312. https://doi.org/10.1108/01443570010348262 DOI |
17 | Dess, G., Gregory., & Lumpkin, G. (2003). Strategic management: Creating competitive advantages. NewYork: McGraw-Hill Companies, Inc. |
18 | Goetsch, L. D. (2000). Quality management [3rd ed]. Upper Saddle River, NJ: Prentice-Hall, Inc. |
19 | Mia, L., & Patiar, A. (2001). The use of management accounting systems in hotels: An exploratory study. International Journal of Hospitality Management, 20(2), 111-128. https://doi.org/10.1016/s0278-4319(00)00033-5 DOI |
20 | Lynch, R. L., & Cross, K. (1991). Measure up! Yardstick for continous improvement [2nd Ed]. Hoboken, NJ: John & Wiley Publisher. |
21 | Mitreva, E., Nikolov, E., & Nikolova, B. (2016). Application of Total Quality Management (TQM) in the Macedonian railways transport in the Republic of Macedonia. Quality - Access to Success, 17(151), 55-59. |
22 | Anggadini, S. D. (2015). Accounting information system quality related to ethics and competence of user's. International Journal of Applied Business and Economic Research, 13(5), 3143-3158. |
23 | Al-Damen, R. A. (2017). The impact of total quality management on organizational performance case of Jordan Oil Petroleum Company. International Journal of Business and Social Science, 8(1), 192-202. |
24 | Al-qahtani, N. D., Sa, S., & Aziz, A. A. (2014). Impact of quality management on organizational performance. International Journal of Scientific & Technology Research, 3(8), 271-282. |
25 | Alzamil, Z. A. (2019). Integrated quality model for flexible quality management system. Journal of Management Systems, 20(173), 1-162. |
26 | Anggadini, S. D. (2017). Improving the quality of accounting information system through the availability of user's competence. Journal of Engineering and Applied Sciences, 12(11), 9260-9265. http://dx.doi.org/10.36478/jeasci.2017.9260.9265 DOI |
27 | Anggadini, S. D., & Susanto, A. (2017). Study of resources allocation on the implementation of accounting information system. Journal of Engineering and Applied Science, 12(11), 9255-9259. http://dx.doi.org/10.36478/jeasci.2017.9255.9259 DOI |
28 | Agus, A. (2004). TQM as a focus for improving overall service performance and customer satisfaction: An empirical study on a public service sector in Malaysia. Total Quality Management and Business Excellence, 15(5), 615-628. http://doi.org/10.1080/14783360410001680107 DOI |
29 | Atkinson, A. A., Kaplan, R. S., & Young, M. (2004). Management accounting. Upper Saddle River, NJ: Prentice Hall. |
30 | Hansen, D. R., & Mowen, M. M. (2000). Cost management accounting and control. Cincinnati OH: South Western College Publishing. |
31 | Hebbar, R. R., & Mathew, A. O. (2017). Impact of quality culture on total quality management practices and quality performance - A case study. Quality Access to Success, 18(157), 95-100. |
32 | Jatmiko, B., Laras, T., & Rohmawati, A. (2020). Budgetary participation, organizational commitment, and performance of local government apparatuses. Journal of Asian Finance, Economics and Business, 7(7), 379-390. https://doi.org/10.13106/jafeb.2020.vol7.no7.379 DOI |
33 | Supratiningrum., & Zulaikha. (2004). The effect of total quality management on managerial performance with a performance measurement system and a reward system as moderating variables. Jurnal Riset Akuntansi Indonesia, 4(1), 25-36. |
34 | Shafiq, M., Lasrado, F., & Hafeez, K. (2019). The effect of TQM on organisational performance: Empirical evidence from the textile sector of a developing country using SEM. Total Quality Management and Business Excellence, 30(1-2), 31-52. https://doi.org/10.1080/14783363.2017.1283211 DOI |
35 | Sharma, R., Jones, S., & Ratnatunga, J. (2006). The relationships among broad scope MAS, managerial control, performance, and job relevant information: A concomitant analysis. Review of Accounting and Finance, 5(3), 228-250. https://doi.org/10.1108/14757700610686435 DOI |
36 | Mutasowifin, A. (2002). Penerapan balanced scorecard sebagai tolok ukur penilaian pada badan usaha berbentuk koperasi. Jurnal Universitas Paramadina, 1(3), 245-264. Retreieved online from https://www.academia.edu/11646297/Penerapan_Balanced_Scorecard_Sebagai_Tolok_Ukur_Penilaian_Pada_Badan_Usaha_Berbentuk_Koperasi |
37 | Ngambi, M. T., & Nkemkiafu, A. G. (2015). The impact of total quality management on firm's organizational performance. American Journal of Management, 15(4), 69-85. |
38 | Nguyen, Q. L. H. T. T., Nguyen, D. V., Chu, N. N. M., & Tran, V. H. (2020). Application of total quality management in developing quality assessment model: The case of vietnamese higher education. Journal of Asian Finance, Economics and Business, 7(11), 1049-1057. https://doi.org/10.13106/jafeb.2020.vol7.no11.1049 DOI |
39 | Sihotang, R. B., & Zebedeus, Z. V. (2013). Relationships between total quality management practices, organizational culture and teacher's performance: Study from seventh day adventist high schools in west Indonesia. International Research Journal of Business Studies, 6(2), 105-119. https://doi.org/10.21632/irjbs.6.2.105-119 DOI |
40 | Soriano, D. R. (1999). Total quality management. Cornell Hotel and Restaurant Administration Quarterly, 40(1), 54-59. https://doi.org/10.1177/001088049904000123 DOI |
41 | Wheelen, T. L. J. D. H. (2002). Strategic management and business policy [8th ed]. Boston, MA: Addison-Wesley Publishing Company, Inc. |