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http://dx.doi.org/10.13106/jafeb.2021.vol8.no5.1019

The Impact of Psychological Climate and Self-Resilience on Employee Performance During the COVID-19 Pandemic: An Empirical Study in Indonesia  

SURATMAN, Andriyastuti (Department of Management, Faculty of Business and Economics, Universitas Islam Indonesia)
SUHARTINI, Suhartini (Department of Management, Faculty of Business and Economics, Universitas Islam Indonesia)
PALUPI, Majang (Department of Management, Faculty of Business and Economics, Universitas Islam Indonesia)
DIHAN, Fereshti Nurdiana (Department of Management, Faculty of Business and Economics, Universitas Islam Indonesia)
MUHLISON, Muhammad Bakr (Department of Management, Faculty of Business and Economics, Universitas Islam Indonesia)
Publication Information
The Journal of Asian Finance, Economics and Business / v.8, no.5, 2021 , pp. 1019-1029 More about this Journal
Abstract
The study aims to investigate the impact of psychological climate, self-resilience, Organizational Citizenship Behaviour (OCB) and job stress on employee performance during Covid-19 pandemic. This paper also attempts to find out the mediating role of OCB and job stress in this context. A confirmatory survey was conducted on 316 employees of several institutions in Indonesia who worked from home during Covid-19 for a minimum period of 2 months. The research revealed that 1) PC has significant and positive influence on OCB and performance; 2) Self resilience have positive and significant influence on performance; 3) PC and self-resilience have a negative influence on job stress; 4) there are insignificant relationship between self-resilience on OCB; OCB and job stress on performance; 5) PC and self-resilience have no indirect influence on performance through OCB and job stress. The findings of this study reveal that organizations expected to have strategic approach in order to handle Covid-19 pandemic in different work patterns that are required to carry out routine office tasks from home, including handling stress as a fast adaptation for both employees and organizations that have a routine task from home.
Keywords
Psychological Climate; Self-Resilience; Organizational Citizenship Behaviour; Job Stress;
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