The Effect of Sharia Destination Image on Developing Post-Visit Behavior: A Case Study in Indonesia |
MARLIZAR, Marlizar
(Department of Management, Faculty of Economics and Business, Universitas Syiah Kuala)
LUBIS, Abdul Rahman (Department of Management, Faculty of Economics and Business, Universitas Syiah Kuala) UTAMI, Sorayanti (Department of Management, Faculty of Economics and Business, Universitas Syiah Kuala) CHAN, Syafruddin (Department of Management, Faculty of Economics and Business, Universitas Syiah Kuala) |
1 | Prayag, G., & Ryan, C. (2012). Antecedents of Tourists' Loyalty to Mauritius: The Role and Influence of Destination Image, Place Attachment, Personal Involvement, and Satisfaction. Journal of Travel Research, 51(3), 342-356. https://doi.org/10.1177/0047287511410321 DOI |
2 | Qu, H., Kim, L. H., & Im, H. H. (2011). A model of destination branding: Integrating the concepts of the branding and destination image. Tourism Management, 32(3), 465-476. https://doi.org/10.1016/j.tourman.2010.03.014 DOI |
3 | R, B., & Rozak, H. A. (2012). The Quality of Tourist Attraction, Satisfaction and Revisit Intention of Foreign Tourists in Central Java. Tourism Dynamics, 11(2), 1-12. Retrieved from http://www.unisbank.ac.id/ojs/index.php/pdk1/article/view/1715 |
4 | Rohman, F. (2020). Determining Adventure Tourist Loyalty: Mediating Role of Tourist Satisfaction and Quality of Life. The Journal of Asian Finance, Economics and Business, 7(10), 255-265. https://doi.org/10.13106/jafeb.2020.vol7.n10.255 DOI |
5 | Ross, G. F. (1993). Destination evaluation and vacation preferences. Annals of Tourism Research, 20(3), 477-489. https://doi.org/10.1016/0160-7383(93)90004-M DOI |
6 | Hume, M., Mort, G. S., & Winzar, H. (2007). Exploring repurchase intention in a performing arts context: who comes? and why do they come back? International Journal of Nonprofit & Voluntary Sector Marketing, 12(2), 216-230. https://doi.org/10.1002/nvsm |
7 | Hutchinson, J., Lai, F., & Wang, Y. (2009). Understanding the relationships of quality, value, equity, satisfaction, and behavioral intentions among golf travelers. Tourism Management, 30(2), 298-308. https://doi.org/10.1016/j.tourman.2008.07.010 DOI |
8 | Jaelani, A. (2017). Halal tourism industry in Indonesia: Potential and prospects. International Review of Management and Marketing, 7(3), 1-20. |
9 | Kim, H., & Richardson, S. L. (2003). Motion picture impacts on destination images. Annals of Tourism Research, 30(1), 216-237. https://doi.org/10.1016/S0160-7383(02)00062-2 DOI |
10 | Kotler, P. (2000). Marketing Management. Upper Saddle River, NJ: Prentice-Hall. https://doi.org/10.1016/0024-6301(90)90145-T DOI |
11 | Kotler, P., & Keller, K. L. (2016). Marketing Management (15th ed.). Upper Saddle River, NJ: Pearson Education Inc. |
12 | Kozak, M., Crotts, J., & Law, R. (2007). The impact of perception of risk on inter- national travellers. International Journal of Tourism Research, 9(4), 233-242. https://doi.org/10.1002/jtr.607 DOI |
13 | Kozak, M., & Rimmington, M. (2000). Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination. Journal of Travel Research, 38(3), 260-269. https://doi.org/10.1177/004728750003800308 DOI |
14 | Le, H. B. H., & Le, T. B. (2020). Impact of destination image and satisfaction on tourist loyalty: Mountain destinations in Thanh Hoa province, Vietnam. Journal of Asian Finance, Economics and Business, 7(4), 185-195. https://doi.org/10.13106/JAFEB.2020.VOL7.NO4.185 DOI |
15 | De Rojas, C., & Camarero, C. (2008). Visitors' experience, mood and satisfaction in a heritage context: Evidence from an interpretation center. Tourism Management, 29, 525-537. https://doi.org/10.1016/j.tourman.2007.06.004 DOI |
16 | Coban, S. (2012). The Effects of the Image of Destination on Tourist Satisfaction and Loyalty : The Case of Cappadocia The Effects of the Image of Destination on Tourist Satisfaction and Loyalty : The Case of Cappadocia. European Journal of Social Sciences, 20(2), 222-232. |
17 | Cravens, D. W., & Piercy, N. . (2013). Strategic Marketing (10th ed.). New York: McGraw-Hill. |
18 | Cronin, J. J., Brady, M., & Hult, G. T. (2000). Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218. https://doi.org/10.1016/S0022-4359(00)00028-2 DOI |
19 | Duman, T., & Mattila, A. S. (2005). The role of affective factors on perceived cruise vacation value. Tourism Management, 26(3), 311-323. https://doi.org/10.1016/j.tourman.2003.11.014 DOI |
20 | Fakeye, P. C., & Crompton, J. L. (1991). Image Differences between Prospective, First-Time, and Repeat Visitors to the Lower Rio Grande Valley. Journal of Travel Research, 30(2), 10-16. https://doi.org/10.1177/004728759103000202 DOI |
21 | Ferdinand, A. (2014). Structural Equation Modeling in Management Research; Application of Complex Models in Research for Thesis and Doctoral Dissertation. Semarang: BP Undip - Undip Press. https://opac.perpusnas.go.id/DetailOpac.aspx?id=357589 |
22 | Fleischer, A. (2000). The tourist behind the pilgrim in the Holy Land. International Journal of Hospitality Management, 19(3), 311-326. https://doi.org/10.1016/S0278-4319(00)00026-8 DOI |
23 | Ali, M. A. B. (2015). Travel and tourism management (1st ed.). PHI Learning. |
24 | Abodeeb, J., Wilson, E., & Moyle, B. (2015). Shaping destination image and identity: Insights for Arab tourism at the Gold Coast, Australia. International Journal of Culture, Tourism, and Hospitality Research, 9(1), 6-21. https://doi.org/10.1108/IJCTHR-06-2014-0051 DOI |
25 | Adinegara, G. J., Suprapti, N. W. S., Yasa, N. N. K., & Sukaatmadja, I. P. G. (2017). Antecedents And Consequences Of Tourist Satisfaction : A Literature Review. Asean Marketing Journal, 9(1), 40-53. |
26 | Alamgir, M. (2005). Antecendents of Perceived Value and its Impact on Tourist Satisfaction: A Bangladesh Persepective Study. Journal of Tourism, (22), 19-25. |
27 | Aliman, N. K., Hashim, S. M., Wahid, S. D. M., & Haridun, S. (2014). Tourist Expectations , Perceived Quality and Destination Image : Effects on Perceived Value and Satisfaction of Tourists Visiting Langkawi Island , Malaysia. Asian Journal of Business and Management, 02(03), 212-222. |
28 | Bajs, I. P. (2015). Tourist Perceived Value, Relationship to Satisfaction, and Behavioral Intentions: The Example of the Croatian Tourist Destination Dubrovnik. Journal of Travel Research, 54(1), 122-134. https://doi.org/10.1177/0047287513513158 DOI |
29 | Baker, D. A., & Crompton, J. L. (2000). Quality satisfaction and behavioral intentions. Annals of Tourism-Research, 27(3), 785-804. DOI |
30 | Baron, R. M., & Kenny, D. A. (1986). The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual , Strategic , and Statistical Considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. DOI |
31 | Lee, C.-K., Lee, Y.-K., & Lee, B. (2005). Korea's destination image formed by the 2002 World Cup. Annals of Tourism Research, 32(4), 839-858. https://doi.org/10.1016/j.annals.2004.11.006 DOI |
32 | Ryan, C. (2002). The tourist experience. Continuum. https://doi.org/10.1016/S0261-5177(03)00053-0 DOI |
33 | Battour, M., Battor, M., & Bhatti, M. A. (2013). Islamic Attribute of Destination: Construct Development and Measurement Validation, and Their Impact on Tourist Satisfaction. International Journal of Tourism Research, 16(6), 556-564. https://doi.org/10.1002/jtr DOI |
34 | Ryu, K., Han, H., & Jang, S. (Shawn). (2010). Relationships among hedonic and utilitarian values, satisfaction and behavioral intentions in the fast‐casual restaurant industry. International Journal of Contemporary Hospitality Management, 22(3), 416-432. https://doi.org/10.1108/09596111011035981 DOI |
35 | Schafer, J. (1997). Analysis of Incomplete Multivariate Data (Vol. 72). New York, NY: Chapman & Hall. https://doi.org/10.1201/9781439821862 DOI |
36 | Schroeder, T. (1996). The relationship of residents' image of their state as a tourist destination and their support for tourism. Journal of Travel Research, 34(4), 71-73. https://doi.org/10.1177/004728759603400411 DOI |
37 | Organisation of Islamic Cooperation. (2017). Strategic Roadmap for Development of Islamic Tourism in OIC Member Countries. Ankara, Turkey. |
38 | Parasuraman, A., & Grewal, D. (2000). The impact of technology on the quality-value-loyalty chain: A research agenda. Journal of the Academy of Marketing Science, 28(1), 168-174. https://doi.org/10.1177/0092070300281015 DOI |
39 | Lee, S., Jeon, S., & Kim, D. (2011). The impact of tour quality and tourist satisfaction on tourist loyalty: The case of Chinese tourists in Korea. Tourism Management, 32(5), 1115-1124. https://doi.org/10.1016/j.tourman.2010.09.016 DOI |
40 | Lee, S. Y., Petrick, J. F., & John, C. (2007). The roles of quality and intermediary constructs in determining festival attendees' behavioral intention. Journal of Travel Research, 45(4), 402-412. https://doi.org/10.1177/0047287507299566 DOI |
41 | Chi, C. G. Q., & Qu, H. (2008). Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach. Tourism Management, 29(4), 624-636. https://doi.org/10.1016/j.tourman.2007.06.007 DOI |
42 | Chen, C. F. (2008). Investigating structural relationships between service quality , perceived value, satisfaction, and behavioral intentions for air passengers : Evidence from Taiwan. Transportation Research Part A, 42, 709-717. https://doi.org/10.1016/j.tra.2008.01.007 DOI |
43 | Chen, C. F., & Tsai, D. (2007). How destination image and evaluative factors affect behavioral intentions? Tourism Management, 28(4), 1115-1122. https://doi.org/10.1016/j.tourman.2006.07.007 DOI |
44 | Chen, J. S., & Gursoy, D. (2001). An investigation of tourists' destination loyalty and preferences. International Journal of Contemporary Hospitality Management, 13(2), 79-85. https://doi.org/10.1108/09596110110381870 DOI |
45 | Chen, J. S., & Hsu, C. H. C. (2000). Measurement of Korean tourists' perceived images of overseas destinations. Journal of Travel Research, 38(4), 411-416. https://doi.org/10.1177/004728750003800410 DOI |
46 | Cheng, T.-M., & Lu, C.-C. (2013). Destination Image, Novelty, Hedonics, Perceived Value, and Revisiting Behavioral Intention for Island Tourism. Asia Pacific Journal of Tourism ResearchOnline) Journal Asia Pacific Journal of Tourism Research, 18(10), 1094-1665. https://doi.org/10.1080/10941665.2012.697906 DOI |
47 | Clemes, M. D., Brush, G. J., & Collins, M. J. (2011). Analysing the professional sport experience: A hierarchical approach. Sport Management Review, 14(4), 370-388. https://doi.org/10.1016/j.smr.2010.12.004 DOI |
48 | Boksberger, P. E., & Melsen, L. (2011). Perceived value: a critical examination of definitions, concepts and measures for the service industry. Journal of Services Marketing, 25(3), 229-240. https://doi.org/10.1108/08876041111129209 DOI |
49 | Battour, M., Ismail, M. N., & Battor, M. (2011). The impact of destination attributes on Muslim tourist's choice. International Journal of Tourism Research, 13(6), 527-540. https://doi.org/10.1002/jtr.824 DOI |
50 | Bigne, J. E., Sanchez, M. I., & Sanchez, J. (2001). Tourism image, evaluation variables and after purchase behaviour: Tourism Management, 22(6), 607-616. https://doi.org/10.1016/s0261-5177(01)00035-8 DOI |
51 | Bosque, I. R. del, & Martin, H. S. (2008). Tourist satisfaction a cognitive-affective model. Annals of Tourism Research, 35(2), 551-573. https://doi.org/10.1016/j.annals.2008.02.006 DOI |
52 | Brida, J. G., Pulina, M., Riano, E., & Aguirre, S. Z. (2013). Cruise Passengers in a Homeport: A Market Analysis. Tourism Geographies, 15(1), 1-20. https://doi.org/10.1080/14616688.2012.675510 DOI |
53 | Zeithaml, V. A. (1988). Consumer Perceptions of Price Quality, and Model Synthesis of Evidence. Journal of Marketing, 52(3), 2-22. DOI |
54 | Xia, W., Jie, Z., Chaolin, G., & Feng, Z. (2009). Examining Antecedents and Consequences of Tourist Satisfaction: A Structural Modeling Approach. Tsinghua Science and Technology, 14(3), 397-406. https://doi.org/10.1016/S1007-0214(09)70057-4 DOI |
55 | Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: A structural model. Tourism Management, 26(1), 45-56. https://doi.org/10.1016/j.tourman.2003.08.016 DOI |
56 | Yu, L., & Goulden, M. (2006). A comparative analysis of international tourists' satisfaction in Mongolia. Tourism Management, 27(6), 1331-1342. https://doi.org/10.1016/j.tourman.2005.06.003 DOI |
57 | Shoemaker, S., & Lewis, R. C. (1999). Customer loyalty: the future of hospitality marketing. International Journal of Hospitality Management, 18(4), 345-370. https://doi.org/10.1016/S0278-4319(99)00042-0 DOI |
58 | Soebagyo. (2012). Tourism Development Strategy in Indonesia. Journal Liquidity, 1(2), 153-158. http://ojs.itb-ad.ac.id/index.php/LQ/article/view/145 DOI |
59 | Som, A. P. M., Marzuki, A., Yousefi, M., & Abukhalifeh, A. N. (2012). Factors Influencing Visitors' Revisit Behavioral Intentions: A Case Study of Sabah , Malaysia. International Journal of Marketing Studies, 4(4), 39-50. https://doi.org/10.5539/ijms.v4n4p39 DOI |
60 | Sonnleitner, K. (2011). Destination Image and Its Effects on Tourism Marketing and Branding: A Case Study about the Austrian National Tourist Office - with a Special Focus on the Market Sweden. LAP Lambert Acad. Publ. |
61 | The Indonesian council of Ulama. Fatwa of the National Sharia Council-MUI No. 108/DSN-MUI/X/2016 regarding the guideline for tourism management based on sharia principles (2016). https://dsnmui.or.id/?s=Pedoman+Penyelenggaraan+Pariwisata+Berdasarkan+Prinsip+Syariah |
62 | Campo-Martinez, S., Garau-Vadell, J. B., & Martinez-Ruiz, M. P. (2010). Factors influencing repeat visits to a destination: The influence of group composition. Tourism Management, 31(6), 862-870. https://doi.org/10.1016/j.tourman.2009.08.013 DOI |
63 | Chen, C.-C., Huang, W.-J., & Petrick, J. F. (2016). Holiday recovery experiences, tourism satisfaction and life satisfaction - Is there a relationship? Tourism Management, 53, 140-147. https://doi.org/10.1016/j.tourman.2015.09.016 DOI |
64 | Chen, C., & Chen, F. (2010). Experience quality , perceived value, satisfaction and behavioral intentions for heritage tourists. Tourism Management, 31(1), 29-35. https://doi.org/10.1016/j.tourman.2009.02.008 DOI |
65 | Sun, X., Geng-Qing Chi, C., & Xu, H. (2013). Developing destination loyalty: The case of hainan island. Annals of Tourism Research, 43, 547-577. https://doi.org/10.1016/j.annals.2013.04.006 DOI |
66 | Lin, C. H., Morais, D. B., Kerstetter, D. L., & Hou, J. S. (2007). Examining the role of cognitive and affective image in predicting choice across natural, developed, and theme-park destinations. Journal of Travel Research, 46(2), 183-194. https://doi.org/10.1177/0047287506304049 DOI |
67 | Lohmann, G., & Netto, A. P. (2016). Tourism Theory: Concepts, Models and Systems. CABI Pub. |
68 | Lovelock, C. (2000). Service Marketing (4th ed.). Upper Saddle River, NJ: Prentice Hall International. |
69 | McDougall, G. H. G., & Levesque, T. (2000). Customer Satisfaction With Services: Putting Perceived Value Into The Equation. Journal of Services Marketing, 14(5), 392-410. https://doi.org/http://dx.doi.org/10.1108/08876040010340937 DOI |
70 | Mohamad, M., Ali, A. M., & Ghani, N. I. A. (2011). A Structural Model of Destination Image, Tourists' Satisfaction and Destination Loyalty. International Journal of Business and Management Studies, 3(2), 2860-2869. |
71 | Wang, C., & Hsu, M. K. (2010). The Relationships of Destination Image, Satisfaction, and Behavioral Intentions: An Integrated Model. Journal of Travel & Tourism Marketing, 27(8), 829-843. https://doi.org/10.1080/10548408.2010.527249 DOI |
72 | Munhurrun, P. R., Seebaluck, V. N., & Naidoo, P. (2015). Examining the Structural Relationships of Destination Image, Perceived Value, Tourist Satisfaction and Loyalty: Case of Mauritius. Procedia - Social and Behavioral Sciences, 175(230), 252-259. https://doi.org/10.1016/j.sbspro.2015.01.1198 DOI |
73 | Niininen, O., Szivas, E., & Riley, M. (2004). Destination loyalty and repeat behaviour: an application of optimum stimulation measurement. International Journal of Tourism Research, 6(6), 439-447. https://doi.org/10.1002/jtr.511 DOI |
74 | Tasci, A. D. A., Gartner, W. C., & Cavusgil, T. S. (2007). Conceptualization and Operationalization of Destination Image. Journal of Hospitality and Tourism Research, 31(2), 194-223. https://doi.org/10.1177/1096348006297290 DOI |
75 | Tavitiyaman, P., & Qu, H. (2013). Destination Image and Behavior Intention of Travelers to Thailand: the Moderating Effect of Perceived Risk. Journal of Travel & Tourism Marketing, 30(August 2014), 169-185. https://doi.org/10.1080/10548408.2013.774911 DOI |
76 | Waheed, N., & Hassan, Z. (2016). Influence of Customer Perceived Value on Tourist Satisfaction and Revisit Intention : A study on Guesthouses in Maldives. International Journal of Accounting & Business Management, 4(1), 1-23. https://doi.org/10.24924/ijabm/2016.04/v4.iss1/98.119 DOI |
77 | Wang, Y., & Davidson, M. C. G. (2010). Chinese holiday makers' expenditure: Implications for marketing and management. Journal of Hospitality Marketing and Management, 19(4), 373-396. https://doi.org/10.1080/19368621003667101 DOI |
78 | Williams, C., & Buswell, J. (2003). Service quality in leisure and tourism/Christine Williams, John Buswell. Wallingford, Oxfordshire, UK: CABI Pub. Retrieved from https://encore.uib.es/iii/encore/record/C__Rb1701483;jsessionid=29FA9BDD0175 076402DA2944417C5F7D?lang=cat |
79 | Wang, Y. (2011). Destination marketing and management: scope, definition and structures. Wallingford, Oxfordshire, UK: CABI. https://doi.org/10.1079/9781845937621.0001 DOI |
80 | Weidenfeld, A., & Ron, A. S. (2008). Religious Needs in the Tourism Industry. Tourism and Hospitality Research, 6(2), 143-159. https://doi.org/10.1080/13032917.2008.9687080 DOI |
81 | Fornell, C., Johnson, M. D., Anderson, E. W., & Bryant, B. E. (1996). The American Customer Satisfaction Index : Nature , Purpose , and Findings. Journal of Marketing, 60(4), 7-18. DOI |
82 | Oh, H. (1999). Service quality, customer satisfaction, and customer value: A holistic perspective. International Journal of Hospitality Management, 18(1), 67-82. https://doi.org/10.1016/S0278-4319(98)00047-4 DOI |
83 | Oh, H. (2000). Diners ' Perceptions of Quality, Value, and Satisfaction. The Cornell Hotel and Restaurant Administration Quarterly, 41(3), 58-66. DOI |
84 | Oliver, R. L. (1997). Satisfaction: A Behavioral Perspective on the Consumer. Journal of Consumer Marketing (Vol. 14). McGraw Hill. https://doi.org/10.1139/h11-134 DOI |
85 | Foster, D. (1999). Measuring customer satisfaction in the tourism industry. The Third International and Sixth National Research Conference on Quality Management. Melbourne: The Centre for Management Quality Research at RMIT University. |
86 | Henderson, J. C. (2009). Islamic Tourism Reviewed. Tourism Recreation Research, 34(2), 207-211. https://doi.org/10.1080/02508281.2009.11081594 DOI |
87 | Giao, H. N. K., Ngan, N. T. K., Phuc, N. P. H., Tuan, H. Q., Hong, H. K., Anh, H. D. T., ... Lan, N. T. (2020). How destination image factors affect domestic tourists revisit intention to Ba Ria-Vung Tau province, Vietnam. Journal of Asian Finance, Economics and Business, 7(6), 209-220. https://doi.org/10.13106/JAFEB.2020.VOL7.NO6.209 DOI |
88 | Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate data analysis. Pearson custom library. https://doi.org/10.1038/259433b0 |
89 | Hartman, R. S. (1967). The structure of value: Foundations of scientific axiology. WIPF & Stock. https://doi.org/10.1016/S0924-977X(99)80362-9 |
90 | Petrick, J. F. (2002). Development of a multi-dimensional scale for measuring the perceived value of a service. Journal of Leisure Research, 34(2), 119-134. https://doi.org/http://js.sagamorepub.com/jlr/article/view/625 DOI |
91 | Petrick, J. F. (2004). Are loyal visitors desired visitors? Tourism Management, 25(4), 463-470. https://doi.org/10.1016/S0261-5177(03)00116-X DOI |
92 | Pike, S. (2008). Destination Marketing: An Integrated Marketing Communication Approach. Oxford, UK: Elsevier/Butterworth-Heinemann. |
93 | Pitana, I. G., & Diarta, I. K. S. (2009). Introduction to Science Tourism. Yogyakarta: Penerbit Andi. |