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Measures of Reliability, Maintainability and Availability in Information Technology Service Management  

Choi, Sung-Woon (Department of Industrial Engineering, Kyungwon University)
Publication Information
Journal of the Korea Safety Management & Science / v.10, no.4, 2008 , pp. 159-163 More about this Journal
Abstract
This paper proposes various measures of reliability, maintainability and availability in information technology service management(ISTM). Global ITSM standards such as ITIL(IT Infrastructure Library) and ISO/IEC 20000 are introduced. Especially availability management of De-facto and De-juire standards is concerned with users and customers of IT service. The study presents seven reliability measures, six maintainability measures and two availability measures. These results can be effectively used with a appropriate IT availability management tools such as CFIA(Component Failure Impact Analysis) and SOA(Service Outage Analysis), etc.
Keywords
ITSM; ITIL; ISO/IEC 20000; Reliability; Maintainability; Availability Measures; CFIA; SOA;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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