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http://dx.doi.org/10.11111/jkana.2016.22.3.260

A Study on the Mediating and Moderating Effect of Work-Family Conflict in the Relationship Among Emotional Labor, Occupational Stress, and Turnover Intention  

Na, Byeung Jin (The Graduate School of Chosun University)
Kim, Eun Jung (Department of Nursing, Honam University)
Publication Information
Journal of Korean Academy of Nursing Administration / v.22, no.3, 2016 , pp. 260-269 More about this Journal
Abstract
Purpose: The present study was aimed to examine the degree of nurses' emotional labor and occupational stress and demonstrate the moderating and mediating effects of work-family conflict in the relationship among emotional labor, occupational stress, turnover intention of nurses. Methods: The participants for this study were 307 nurses currently working in two general hospitals in G city in Korea. Data were collected using structured questionnaires and analyzed for descriptive statistics, t-test, ANOVA, Mann-Whitney U Test, Kruskal Wallis Test, Pearson correlation coefficients and hierarchical multiple regression with SPSS/WIN 21.0 program. Results: It turned out that work-family conflict plays an important role in the relationship among emotional labor, occupational stress, turnover intention of nurses. Conclusion: Therefore, to reduce nurses' turnover intention, it is necessary to have an intervention focusing on work-family conflict. Also, it is necessary for both the government and hospitals to establish a supportive system and a program to relieve nurses from their work-family conflict.
Keywords
Nurse; Emotional stress; Stress; Personnel turnover; Conflict;
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Times Cited By KSCI : 13  (Citation Analysis)
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