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http://dx.doi.org/10.11111/jkana.2016.22.3.220

The Effects of Hospital Nurses' Self-Esteem and Communication Skill on Self-Leadership and the Quality of Nursing Service  

Song, Hee-Jung (Kangbuk Samsung Hospital)
Lee, Sang-Mi (Department of Nursing, Korea National Open University)
Publication Information
Journal of Korean Academy of Nursing Administration / v.22, no.3, 2016 , pp. 220-229 More about this Journal
Abstract
Purpose: The objective of this study was to investigate the influence of hospital nurses' self-leadership, communication skill, and self-esteem on the quality of nursing service. Methods: The participants, 230 nurses working at a general hospital in Seoul, completed a cross-sectional descriptive questionnaire survey between January 17 and 28, 2014. The collected data were analyzed using the SPSS 19.0 program for descriptive statistics, t-test, one way & two way ANOVA, correlation, and multiple regression analysis. Results: Nurses' self-esteem and communication skill had significant main effects on self-leadership and the quality of nursing service, but the interaction effect of the two independent variables was not significant. Variables that significantly influenced the quality of nursing service were self-leadership, communication skill, self-esteem, and career longevity. The explanatory power of these variables for the quality of nursing service was 54.4%. Conclusion: Findings indicate a need for education programs for nurses which are designed to promote communication skill and enhance self-esteem and self-leadership skills which will in turn enhance the quality of nursing service.
Keywords
Quality of nursing service; Self-leadership; Self-esteem; Communication skill;
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Times Cited By KSCI : 10  (Citation Analysis)
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