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http://dx.doi.org/10.3745/KIPSTD.2008.15-D.3.337

Measuring Value Achievement in Business Processes  

Kang, Sung-Won (한국정보통신대학교)
Lee, Danh-Hyung (한국정보통신대학교)
Lee, Ji-Hyun (한국정보통신대학교 소프트웨어공학연구소)
Yim, Hong-Soon (핸디소프트)
Ahn, Yu-Whoan ((주)핸디피엠지)
Publication Information
The KIPS Transactions:PartD / v.15D, no.3, 2008 , pp. 337-346 More about this Journal
Abstract
Many of today’s companies adopt Business Process Management to make their business processes efficient and at the same time pursue certain business values in order to make known that they are working for public interests and to enhance their images and competitiveness. On the other hand, to improve achievement of business values, not only the basic business activities but also the capability of measuring value achievement and ways to reflect the measuring results for process improvement should be built into their business processes. In this study, we propose a value achievement measuring framework that includes the design elements necessary for measuring value achievement and demonstrate its efficacy with an application example.
Keywords
Business Process; Business Process Management; Value; Measurement;
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