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http://dx.doi.org/10.13089/JKIISC.2021.31.4.763

Case Study Plan for Information Security SLA Performance System in Public Sector  

Jeong, Jae Ho (Korea University)
Kim, Huy Kang (Korea University)
Publication Information
Journal of the Korea Institute of Information Security & Cryptology / v.31, no.4, 2021 , pp. 763-777 More about this Journal
Abstract
Information security started as an IT operation process and is now recognized as an important issue of information technology, and each international organization is newly defining the concept. Information security itself is a new combination of IT technologies, a set of technologies and a technology area. As IT outsourcing becomes common in many public sectors, SLAs are introduced to evaluate the level of IT services. In the area of information security, many studies have been conducted on the derivation and selection of SLA performance indicators, but it is difficult to find a way to apply the performance indicators to service level evaluation and performance systems. This thesis conducted a study on the application of a service evaluation system for information security performance indicators based on the public sector and a performance system including compensation regulations. It presents standards and rewards(incentive and penalty) that define expectation and targets of performance indicators that take into account the environment and characteristics of a specific public sector, and defines appropriate SLA costs. It proposes a change plan for the organizational structure for practical SLA application and service level improvement.
Keywords
SLA Measurement; Evaluation; Incentive and Penalty;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
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