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http://dx.doi.org/10.14404/JKSARM.2018.18.2.135

A Study on the Record Usage of the Internal Users of the Local Government in Seoul Metropolitan Area  

Kim, Seyoung (명지대학교 기록정보과학전문대학원)
Rieh, Hae-young (명지대학교 기록정보과학전문대학원)
Publication Information
Journal of Korean Society of Archives and Records Management / v.18, no.2, 2018 , pp. 135-161 More about this Journal
Abstract
This study recognized the public servants of the local governments as the principal users of the records centers. It also attempted to identify their records usage behavior and the requirements of record usage so that records and services that meet their needs as the main users would be met. Therefore, the researchers identified through an information disclosure request the highly ranked departments that use records more than the others based on their usage frequency of the records centers and the standard records management system (standard RMS) during the third quarter of 2017. A questionnaire survey was subsequently conducted to the public servants of the local governments in the metropolitan area. The questionnaire identified the users' opinion on general usage behavior, usage of standard RMS, and usage of the records center. Based on the survey results, improvements in the management of the records centers the record management system, and the record services of the local governments were suggested.
Keywords
records usage; internal users; records usage by public servants; records centers of local government; use of records management system;
Citations & Related Records
Times Cited By KSCI : 3  (Citation Analysis)
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