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http://dx.doi.org/10.12985/ksaa.2016.24.2.031

The Effects of Human Touch on Turnover Intention of Airport Ground Handling Employees  

Lee, Min-Hoo (한국공항주식회사 인력개발팀)
Lee, Yung-Kil (숭실대학교 경영학과)
Kim, Ki-Woong (한국항공대학교 경영학과)
Choi, Youn-Chul (한서대학교 항공학부)
Park, Sung-Sik (한국교통대학교 항공운항학과)
Publication Information
Journal of the Korean Society for Aviation and Aeronautics / v.24, no.2, 2016 , pp. 31-46 More about this Journal
Abstract
The purpose of this study is to examine the effects of human touch on turnover intention of ground handling employees at airport. Additionally, this study examines a comprehensive mediating effect of the work schedule and workload between human touch and turnover intention. To examine them, over 700 ground handling employees from six international airports of South Korea were surveyed using the simple random sampling method. The instrument for data collection was a questionnaire, and it was developed based on previous research results. The methodology adopted in this study is the structural equation modeling (SEM). According to SEM analysis, it was proven that both psychological and physical human touch have a significant effect on turnover intention of the employees. Work schedule played a mediating role among all three factors of human touch and turnover intention. However, workload has a mediating effect only between communication human touch and turnover intention. Based on the above findings, theoretical and practical implications are also discussed.
Keywords
Human Touch; Turnover Intention; Work Schedule; Workload; Ground Handling;
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