Browse > Article
http://dx.doi.org/10.12985/ksaa.2014.22.4.001

User Interface Satisfaction of the Air Traffic Control System  

Song, Chang-Sun (연세대학교 인지과학협동과정 산업심리학)
Sohn, Young-Woo (연세대학교 심리학과)
Kwon, Hyuk-Jin (국토교통부 항공보안과)
Publication Information
Journal of the Korean Society for Aviation and Aeronautics / v.22, no.4, 2014 , pp. 1-7 More about this Journal
Abstract
The purpose of study is to investigate the current user interface level of air traffic control system with the usability analysis and satisfaction survey questionnaire on user satisfaction. Think aloud protocol is used to identify not only task analysis, but also the level of user-friendliness of the FIMS and ASDE system, and the user interface questionnaires was conducted by QUIS. We collected data from 6 controllers for Think aloud protocol and 15 controllers for QUIS in Incheon airport. The results showed that the system was the valuable tool for ensuring human performance with the support of memory and the facilitation of decision-making tasks. It helps air traffic controllers perform better and minimize errors in a congested time. The human-computer interface system design, however, was not applied, which led to the increase of workload. Air traffic controller participation in software development provided excellent examples for applications in terms of software in FIMS. Based on these results, the study provided that the usability of system interface was necessary to take into account human factors. The development and design of system was discussed in User Interface environment.
Keywords
Air Traffic Controller; User Interface Satisfaction; QUIS;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Chin, J. P., Diehl, V. A., & Norman, K. L., Development of an Instrument Measuring User Satisfaction of the Human-Computer Interface. Proceedings of SIGCHI '88 (pp. 213-218), New York: ACM/SIGCHI, 1988.
2 Gass, S. M., & Mackey, A., Stimulated recall methodology in second language research. Mahwah, NJ: Lawrence Erlbaum Associates, 2000.
3 Kobayashi, K., The influence of critical reading orientation on external strategy use during expository text reading. Educational Psychology, 27, 363-375, 2007.   DOI
4 Endsley, M. R., Toward a theory of SA in dynamic systems. Human Factors, 37(1), 32-64, 1995.   DOI   ScienceOn
5 Fields, R. E., Wright, P. C., Marti, P., & Palmonari, M., Air traffic control as a distributed cognitive system: A study of external representations. Proceedings of the Ninth European Conference on Cognitive Ergonomics, 85-90, 1998.
6 Marti, P., The choice of the unit of analysis for modeling real work settings. Cognition,Technology & Work, 2, 62-74, 2000.   DOI
7 Inoue, S., Aoyama, H., &Nakata, K., Cognitive analysis for knowledge modeling in air traffic control work. Human-Computer Interaction, HCII 2011, 341-350, 2011.
8 Pawlak, W. S., Brinton C. R., Crouch, K., & Lancaster, K. M., A framework for evaluation of air traffic control complexity. Proceedings of the AIAA Guidance, Navigation, and Control Conference. San Diego, CA, 1996.
9 Vingelis, P. J., Schaeffer, E., Stringer, P., Gromelski, S., & Ahmed, B., Air traffic controller memory enhancement (DOT/FAA/CT-TN90/38). Atlantic City International Airport, NJ: DOT Federal Aviation Administration Technical Center, 1990.
10 Banks, S. B., Perspectives on the State of Modeling and Simulating Human. Intent Inference for Users, Teams, and Adversaries, AAAI FS-02-05, 2-10, 2002.
11 Sarodnick, F., &Brau, H., Methoden der Usability Evaluation. Verlag Hans Huber, 2006.
12 IFATCA, 2012 IFATCA Annual Conference in Committee C, Nepal, 2012.
13 Ericsson, K. A., & Simon, H. A., Protocol analysis verbal reports as data (Version Rev.). Cambridge, Mass.: MIT Press, 1993.
14 Taylor, K. L., & Dionne, J. P., Accessing problem-solving strategy knowledge: The complementary use of concurrent verbal protocols and retrospective debriefing. Journal of Educational Psychology, 92(3), 413-425, 2000.   DOI
15 Wickens, C. D., Mavor, A. S., & McGee, J. P., Flight to the future: Human factors in airtraffic control. Washington, DC: National Academy Press, 1997.
16 Cavcar, A., & Cavcar, M., New directions for ATC training: A discussion. International Journal of Aviation Psychology, 14, 135-150, 2004.   DOI
17 Wickens, C. D., Mavor, A. S., & McGee, J. P., Flight to the future: Human factors in air traffic control. Washington, DC: National Academy Press, 1997.
18 Bruce, D. S., Physical performance criteria for air traffic control tower specialists. Washington, DC: Federal Aviation Administration, 1996.
19 Wickens, C. D., Mavor, A. S., & McGee, J. P., Flight to the future: Human factors in air traffic control, Washington DC: National Academy Press, 1997.