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The Effects of IT Human Capability on Knowledge Transfer in Information Systems Outsourcing  

Park, Joo-Yeon (연세대학교 경영연구소)
Kim, Joon-S. (연세대학교 경영대학)
Im, Kun-Shin (연세대학교 경영대학)
Publication Information
Asia pacific journal of information systems / v.16, no.2, 2006 , pp. 85-110 More about this Journal
Abstract
The objective of this research is to identify the process of knowledge transfer and to examine the effect of IT human capability on knowledge transfer in information systems outsourcing. Through a field survey, it is found that clients' IT human capability significantly affects on cooperative learning with vendors and knowledge transfer from vendors to clients. The survey also shows that clients' trust with vendors indirectly enhances the knowledge transfer by increasing the cooperative learning. This study provides a solution of knowledge transfer problem in information systems outsourcing. Also it brings out issues that can be accrued in the outsourcing situation, such as clients' dependency on vendors and knowledge asymmetries developed in favor of the vendors. These issues should be topics for future research on information systems outsourcing.
Keywords
Information Systems Outsourcing; IT Human Capability; Vendor's Characteristics; Trust; Cooperative Learning; Knowledge Transfer;
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