Browse > Article

Key Success Factors of the Internet Shopping Mall of Marine Products : Linkages Between Traceability Information and Perceived Quality  

Park, Sang-Cheol (성균관대학교 경영학부)
Kim, Jong-Uk (성균관대학교 경영학부)
Pak, Myong-Sop (성균관대학교 경영학부)
Publication Information
Korean Management Science Review / v.23, no.3, 2006 , pp. 95-118 More about this Journal
Abstract
This study developed the traceability information for tracing fishery products from the production step to the consumption step in the distribution channel of fishery products. Based on it, we further presented the theoretical linkage between traceability information and perceived qualities of internet shopping malls, and then investigated how traceability information affected trust and perceived usefulness in the internet shopping mall to find the key success factors of internet shopping malls of fishery products. We collected 194 responses from internet consumers who had prior experience on purchasing fishery products. This survey data was used to empirically test the ten research model hypotheses by using PLS. The PLS results indicated that traceability information had significant impact on trust and perceived usefulness. Finally, trust, perceived usefulness and perceived ease of use were found to be related to online consumers' intention to purchase fishery products.
Keywords
Traceability Information; Trust; Perceived Usefulness; Perceived Ease of Use; Intention to Purchase; PLS;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
연도 인용수 순위
1 김진백, RFID를 이용한 수산물 생산이력제도입방안, 해양정책연구, 제19권, 제2호 (2004), pp.77-105
2 김종욱, 이정섭, B2C 전자상거래에서 고객 만족의 선행요인과 재구매의도에 미치는 영 향에 관한 연구 : 기술수용-고객가치-신뢰이 론의 통합모델, 경영학연구, 제34권, 제4 호(2005), pp.1195-1228
3 이문규, e-SERVQAUL:인터넷 서비스 품 질의 소비자 평가 측정도구, 마케팅연구, 제17권, 제1호(2002), pp.73-95
4 이웅규, 권정일, 온라인 게임에서의 플로우와 플로우에 영향을 미치는 요인 및 재사용 의도의 관계에 대한 장르별 비교, 경영과학학회지, 제30권, 제4호(2005), pp.131-150
5 이은곤, RFID 확산의 파급영역, 시범사업, 추진성과 및 전망, 정보통신정책연구, 제16권, 제22호(2004), pp.1-30
6 Davis, F.D., Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology, MIS Quarterly, Vol.13, No.3(1989), pp.319-339   DOI   ScienceOn
7 Doney, P. and J., Cannon, An Examination of the Nature of Trust in Buyer-Seller Relationship, Journal of Marketing, Vol.61, No.2(1997), pp.35-51   DOI   ScienceOn
8 Furnell, C. and D.F. Larcker, Structural Equation Models with Unobservable Variables and Measurement Errors, Journal of Marketing Research, Vol.18, No.2(1981), pp.39-50   DOI   ScienceOn
9 Lin, J.C.C. and H. Lu, Toward an Understanding of the Behavioral Intention to Use a Web Site, International Journal of Information Management, Vol.20, No.3 (2000), pp.197-208   DOI   ScienceOn
10 McKinney, V., K. Yoon, and F.M. Zahedi, The Measurement of Web-Customer Satisfaction: An Expectation and Disconformation Approach, Information Systems Research, Vol.13, No.3(2002), pp.296-315   DOI   ScienceOn
11 Moon, J.W. and Y.G. Kim, Extending the TAM for a World-Wide-Web Context, Information and Management, Vol.38, No.4 (2001), pp.217-230   DOI   ScienceOn
12 Mousavi, A., M. Sarhadi., A. Lenk, and S. Fawcett, Tracking and Traceability in the Meat Processing Industry:A Solution, British Food Journal, Vol.104, No.1(2002), pp.7-19   DOI   ScienceOn
13 Prater, E., G.V. Frqzier, and P.M. Reyes, Future Impacts of RFID on e-Supply Chains in Grocery Retailing, Supply Chain Management: An International Journal, Vol.10, No.2(2005), pp.134-142   DOI   ScienceOn
14 Rai, A., S.S. Lang, and R.B. Welker, Assessing the Validity of IS Success Models:An Empirical Test and Theoretical Analysis, Information Systems Research, Vol.13, No.1, March(2002), pp.50-69   DOI   ScienceOn
15 Barclay, D., R. Thompson, and Higgins, C., The Partial Least Squares(PLS) Approach to Causal Modeling, Personal Computer Adoption and Use as An Illustration, Technology Studies, Vol.2, No.2(1995), pp.285- 323
16 Moe, T., Perspective on Traceability in Food Manufacture, Trends in Food Science & Technology, Vol.9(1998), pp.211- 214   DOI   ScienceOn
17 Pavlou, P.A., Consumer Acceptance of Electronic Commerce : Integrating Trust and Risk with the Technology Acceptance Model, International Journal of Electronic Commerce, Vol.7, No.3(2003), pp.101-134
18 Shih, H.P. An Empirical Study on Predicting User Acceptance of e-Shopping on the Web, Information and Management, Vol.41, No.3(2004), pp.351-368   DOI   ScienceOn
19 Wixom, B.H., P.A. Todd, A Theoretical Integration of User Satisfaction and Technology Acceptance, Information Systems Research, Vol.16, No.1, March(2005), pp.85-102   DOI   ScienceOn
20 Lee, M.K.O. and E. Turban, A Trust Model for Consumer Internet Shopping, International Journal of Electronic Commerce, Vol.6, No.1(2000), pp.75-92
21 Pitt, L.F., R.T. Waston, and C.B. Kavan, Service Quality: A Measure of Information Systems Effectiveness, MIS Quarterly, Vol.19, No.2, June(1995), pp.173-187   DOI   ScienceOn
22 Tan, Y.H. and W. Theon, Toward a Generic Model of Trust for Electronic Commerce, International Journal of Electronic Commerce, Vol.5, No.2(2000-2001), pp.61-74
23 Venkatesh, V. and F.D. Davis, A Theoretical Extension of the Technology Acceptance Model:Four Longitudinal Field Studies, Management Science, Vol.45, No.2 (2000), pp.186-204
24 윤철호, 김상훈, 전자상점 수용모형에 관한 실증적 연구:전자서점의 사례를 중심으로, 경영정보학연구, 제14권, 제1호(2004), pp.165-184
25 Pennington R., H.D. Wilcox, and V. Grover, The Role of System Trust in Businessto- Consumer Transactions, Journal of Management Information Systems, Vol.20, No.3(2003-2004), pp.197-226
26 Ranganthan C. and S. Ganapathy, Key Dimensions of Business-to-Consumer Web Sites, Information and Management, Vol.39, No.6(2002), pp.457-465   DOI   ScienceOn
27 Koufaris, M., Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior, Information System Research, Vol.13, No.2(2002), pp.205-223   DOI   ScienceOn
28 최성애, 양식수산물의 안전성 확보를 위한 생산이력제(traceability system)도입사례, 월간해양수산, 통권 제231호(2003), pp.42-58
29 O'Cass, A. and T. Fench, Web Retailing Adoption: Exploring the Nature of Internet Users Web Retailing Behavior, Journal of Retailing and Consumer Services, Vol.10, (2003), pp.81-94   DOI   ScienceOn
30 DeLone, W.H. and E.R. McLean, Measuring e-Commerce Success : Applying the DeLone & McLean Information Systems Success Model, International Journal of Electronic Commerce, Vol.9, No.1(2004), pp.31-47
31 Mayer, R.C., J.H. Davis, and F.D. Schoorman, An Integrative Model of Organizational Trust, Academy of Management Review, Vol.20, No.3(1995), pp.709-734   DOI
32 Pavlou, P.A. and M. Fygenson, Understanding and Predicting Electronic Commerce Adoption:An Extension of the Theory of Planned Behavior, MIS Quarterly, Vol.30, No.1(2006), pp.115-143   DOI
33 Hong, W., J.Y.L. Thong, and K.Y. Tam, The Effect of Information Format and Shopping Task on Consumer's Online Shopping Behavior : a Cognitive Fit Perspective, Journal of Management Information Systems, Vol.21, No.3(2005), pp.149-184
34 이건창, 강병욱, 서보밀, 김종욱, 인터넷 쇼 핑몰이 갖는 품질요인이 사용자 신뢰와 수용 에 미치는 영향에 대한 연구, 경영과학, 제22권, 제1호(2005), pp.27-46   과학기술학회마을
35 Chin, W.W., B.L. Marcolin, and Newsted, P.P., A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects:Results from a Monte Carlo Simulation Study and an Electronic- Mail Emotion/Adoption Study, Information Systems Research, Vol.14, No.2(2003), pp.189-217   DOI   ScienceOn
36 Devaraj, S., M. Fan, and R. Kohli, Antecedents of B2C Channel Satisfaction and Preference : Validating e-Commerce Metrics, Information Systems Research, Vol.13, No.3(2002), pp.316-333   DOI   ScienceOn
37 Lio, Z. and M.T. Cheung, Internet-Based e-Shopping and Consumer Attitudes : An Empirical Study, Information and Management, Vol.38, No.5(2001), pp.299-306   DOI   ScienceOn
38 Agarwal, R. and E. Karahana, Time Files when You're Having Fun:Cognitive Absorption and Beliefs about Information Technology Usage, MIS Quarterly, Vol.24, No.4(2000), pp.665-694   DOI   ScienceOn
39 Gefen, D., E-commerce : The Role of Familiarity and Trust, Omega : The International Journal of Management Science, Vol.28, No.6(2000), pp.725-737
40 Keil, M., B.C.Y. Tan., K.K. Kei., T. Sarrienen., V. Tuunainen, and A. Wassenaar, Cross- Cultural Study of Escalation of Commitment Behavior in Software Projects, MIS Quarterly, Vol.24, No.2(2000), pp.299-324   DOI   ScienceOn
41 DeLone, W.H. and E.R. McLean, Information System Success: The Quest for the Dependent Variable, Information System Research, Vol.3, No.1(1992), pp.60-92   DOI
42 Fishbein, M. and I. Ajzen, Belief, Attitude, Intention and Behavior : An Introduction to Theory and Research, Addision-Wesley, Reading, MA, 1975
43 McKnight, H., V. Choudhury, and C. Kacmar, The Impact of Initial Consumer Trust on Intention to Transact with a Web Site : A Trust Building Model, Journal of Strategic Information Systems, Vol.11, No.3(2002), pp.297-323   DOI   ScienceOn
44 해양수산부, 주요정책 추진계획, 해양수산부 장관 업무보고, 2005a, 1
45 유일, 최혁라, B2C 전자상거래에서 고객신 뢰의 영향요인과 구매의도에 대한 신뢰의 매 개역할, 경영정보학연구, 제13권, 제4호(2003), pp.49-72
46 Ba, S. and P.A. Pavlou, Evidence of the Effect of Trust Building Technology in Electronic Markets:Price Premiums and Buy Behavior, MIS Quarterly, Vol.26, No.3(2002), pp.243-268   DOI   ScienceOn
47 해양수산부, 수산물 이력추적제 시범사업 시연회 및 싱싱회 시식회 계획, 2005b, 12
48 Ajzen, I. and M. Fishbein, Understanding Attitudes and Predicting Social Behavior, Englewood Cliffs, N.J., Prentice-Hall, 1980
49 Gefen, D., E. Karahanna, and D.W. Straub, Trust and TAM in Online Shopping : An Integrated Model, MIS Quarterly, Vol.27, No.1(2003), pp.51-90   DOI
50 한국해양수산개발원, 수산물 이력추적시스 템 도입을 위한 기획연구, 2004
51 Chau, P.Y.K., G. Au, and Tam, K.Y., Impact of Information Representation Modes on Online Shopping: An empirical Evaluation of a Broadband Interactive Shopping Services, Journal of Organizational Computing and Electronic Commerce, Vol.10, No.1(2000), pp.1-22   DOI   ScienceOn
52 Lupien, J.R., Food Quality and Safety : Traceability and Labeling, Critical Reviews in Food Science and Nutrition, Vol.45(2005), pp.119-123   DOI   ScienceOn
53 Palmer, J.W., Web Site Usability, Design, and Performance Metrics, Information Systems Research, Vol.13, No.2(2002), pp.151-167   DOI   ScienceOn
54 Chin, W.W., Issues and Opinion on Structural Equation Modeling, MIS Quarterly, Vol.22, No.1(1998), pp.7-16
55 Morgan, R. and S. Hunt, The Commitment- Trust Theory of Relationship Marketing, Journal of Marketing, Vol.58, No.3 (1994), pp.20-38
56 Smith, A.D., Exploring Radio Frequency Identification Technology and Its Impact on Business Systems, Information Management and Computer Security, Vol.12, No.1 (2005), pp.16-28
57 Davis, F.D., R.P. Bagozzi, and Warshaw, P.R., Extrinsic and Intrinsic Motivation to Use Computers in the Workplace, Journal of Applied Social Psychology, Vol.22, No.14 (1992), pp.1111-1132   DOI
58 Jarvenpaa, S.L., N. Tractinsky, and M. Vitale, Consumer Trust in an Internet Store, Information Technology and Management, Vol.1, No.1-2(2000), pp.45-71   DOI
59 Pavlou, P.A and D. Gefen, Building Effective Online Marketplace with Institution-Based Trust, Information Systems Research, Vol.15, No.1(2004), pp.37-59   DOI   ScienceOn
60 Brynjolfsson, E. and M.D. Smith, Frictionless Commerce? A Comparison of Internet and Conventional Retailers, Management Science, Vol.46, No.4(2000), pp.563-585   DOI   ScienceOn
61 Bhattacherjee, A., Individual Trust in Online Firms:Scale Development and Intial Test, Journal of Management Information Systems, Vol.19, No.1(2002), pp.211-241   DOI
62 Reichheld, F.F. and P. Schetfer, E-Loyalty: Your Secret Weapon on the Web, Harvard Business Review, Vol.78, No.4(2000), pp.105-113
63 박상철, 이원준, 김종욱, 웹 사이트 품질이 인터넷 쇼핑 거래의도에 미치는 영향에 관한 연구:신뢰와 만족의 매개효과를 중심으로, 경영과학, 제21권, 제2호(2004), pp.123-143
64 Bell, H. and N. Tang, The Effectiveness of Commercial Internet Web Sites:An User's Perspective, Internet Research, Vol.8, No.3(1998), pp.219-228   DOI   ScienceOn
65 장형유, 정기한, 정대율, 인터넷 쇼핑몰에서 고객신뢰 형성 후 구매의도 결정요인에 관한 연구, 경영정보학연구, 제15권, 제2호(2005), pp.24-49
66 Liu, C. and K.P. Arnett, Exploring the Factors Associated with Web site Success in the Context of Electronic Commerce, Information and Management, Vol.38, No.1 (2000), pp.23-33   DOI   ScienceOn
67 Nunnally, J.C., Psychometric Theory, Mc- Graw-Hill, New York, 1978
68 Nelson, R.R., P.A. Todd, and B.H. Wixom, Antecedents of Information and System Quality:An Empirical Examination within the Context of Data Warehousing, Journal of Management Information Systems, Vol.21, No.4(2005), pp.199-235   DOI