Browse > Article

FAH-Based Expert Search Framework for Knowledge Management Systems  

Yang Kun-Woo (계명대학교 사이버무역학과)
Huh Soon-Young (한국과학기술원 테크노경영대학원)
Publication Information
Journal of the Korean Operations Research and Management Science Society / v.30, no.1, 2005 , pp. 129-147 More about this Journal
Abstract
In Knowledge Management Systems (KMS), tacit knowledge which is usually possessed as forms like know-how, experiences, and etc. is hard to be systemized while managing explicit knowledge is comparatively easy using information technology such as databases, Recent researches in knowledge management have shown that it is more applicable in many ways to provide expert search mechanisms in KMS to pinpoint experts in the organizations with searched expertise so that users can contact them for help, In this paper, we propose an intelligent expert search framework to provide search capabilities for experts in similar or related fields according to the user's needs. In enabling intelligent expert searches, Fuzzy Abstraction Hierarchy (FAH) framework has been adopted, through' which finding experts with similar or related expertise is possible according to the subject field hierarchy defined in the system. To test applicability and practicality of the proposed framework, the prototype system, Knowledge Portal for Researchers in Science and Technology, was developed.
Keywords
Expert Search; Text Categorization; Knowledge Management;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Handysoft, BizFlow KMS, http://coronahandysoft.co.kr/eng/
2 Lee, D.L., H. Chuang and K Seamons, 'Document Ranking and the Vector-Space Model,' IEEE Software, Vol.14, No.2(1997), pp. 67-75
3 McCallum, AK, 'Bow : A Toolkit for Statistical Language Modeling, Text Retrieval, Classification and Clustering,' http://www.cs.cmu.edu/~mccallum/bow, 1996
4 Zack, M., 'Managing Codified Knowledge,' Sloan Management Review, Vol.40, No.4 (1999), pp.45-58
5 Cai, Y, N. Cercone and J. Han, AttributeOriented Induction in Relational Databases, in Knowledge Discovery in Databases, AAAI Press/The MIT Press, 1993
6 Kreiner, K, 'Tacit Knowledge Management : The Role of Artifacts,' Journal of Knowledge Management, Vol.6, No.2(2002), pp.112-123   DOI   ScienceOn
7 Hansen, M T., N. Nohria and T. Tierney, 'What's Your Strategy for Managing Knowledge', Harvard Business Review, Vol.77, No.2(1999), pp.100-116
8 Deltor, B., 'The Corporate Portal as Information Infrastructure : Toward a Framework for Portal Design,' International Journal of Information Management, Vol.20(2000), pp. 91-101   DOI   ScienceOn
9 Kakabadse, N.L., A Kouzmin and A Kakabadse, 'From Tacit Knowledge to Knowledge Management : Leveraging Invisible Assets,' Knowledge and Process Management, Vol.8, No.3(2001), pp.137-154   DOI   ScienceOn
10 Salton, G. and M.E. Lesk, 'Computer Evaluation of Indexing and Text Processing,' Journal of the ACM, Vol.15, No.1(1968), pp. 8-36   DOI
11 Alani, H. et al., 'Automatic Ontology-Based Knowledge Extraction from Web Documents,' IEEE Intelligent Systems, Vol.18, No.1(2003) , pp.14-21   DOI
12 Alavi, M. and D.E. Leidner, 'Review : Knowledge Management and Knowledge Management Systems : Conceptual Foundations and Research Issues,' MIS Quarterly, Vol.25, No.1 (2001), pp.107-136   DOI   ScienceOn
13 Nonaka, I. and H. Takeuchi, Knaw!edge Creating Company, Oxford University Press, New York, 1995
14 Baeza-Yates, R. and B. Riberio-Neto, Modern Information Retrieval, ACM Press, New York, 1999
15 Huh, S.Y. and KH. Moon, 'A Data Abstraction Approach for Query Relaxation,' Information and Software Technology, Vol.42 (2000), pp.407-418   DOI   ScienceOn
16 Verity, 'Verity K2 Architecture : Unprecedented Performance, Scalability and Fault Tolerance,' Verity White Paper, http://www.verity.com/products/k2_enterprise/
17 Moon, K.H. and S.Y. Huh, 'An Integrated Query Relaxation Approach Adopting Data Abstraction and Fuzzy Relation,' Submitted for publicaiion to Information Systems Research
18 Rus, I. and M. Lindvall, 'Knowledge Management in Software Engineering,' IEEE Software, Vol.19, No.3(2002), pp.26-38
19 Liebowitz, J, 'Knowledge Management and Its Link to Artificial Intelligence,' Expert Systems with Applications, Vol.20(2001), pp. 1-6   DOI   ScienceOn
20 Zadeh, L., 'Outline of a New Approach to the Analysis of Complex Systems and Decision Processes,' IEEE Transactions on Systems Management and Cybernetics, Vol. SMC-3, No.1(1973), pp.28-44   DOI
21 Dias, C, 'Corporate Portals : a Literature Review of a New Concept in Information Management,' International Journal of Information Management, Vol.21(2001), pp.269-287   DOI   ScienceOn
22 Wenger, E., R. McDermott and WM Snyder, A Guide to Managing Knowledge : Cultivating Communities of Practice, Harvard Business School Press, Boston, Massachusetts, 2002
23 Braga, J.L., AHF. Laender and C.V. Ramos, 'A Knowledge-Based Approach to Cooperative Relational Database Querying,' International Journal of Pattern Recognition and Artificial Intelligence, Vol.14(2000), pp.73-90
24 Buckingham-Shum, S.J. and N. Hammond, 'Argumentation-based Design Rationale:What Use at What Cost?,' Human-Computer Studies, Vol.40, No.4(1994), pp.603-652   DOI   ScienceOn
25 Desouza, K.C., 'Barriers to Effective Use of Knowledge Management Systems in Software Engineering,' Communications of the ACM, Vol.46, No.1(2003), pp.99-101
26 Hu, X. et al., 'A Survey on Design Rationale : Representation, Capture and Retrieval,' Proceedings of 2000 ASME Design Engineering Technical Conferences, Baltimore, Maryland, September, 2000
27 Booch, G., J Rumbaugh and I. Jacobson, The Unified Modeling Language User Guide, Addison Wesley, Boston, 1999
28 Huh, S.Y. and J.W. Lee, 'Providing Approximate Answers Using a Knowledge Abstraction Database,' Journal of Database Management, Vol.2(2001), pp.14-24
29 Microsoft, Microsoft SharePoint Products and Technologies, http://www.microsoft.com/sharepoint/
30 Vargas-Vera, M. et al., 'Knowledge Extraction Using an Ontology-Based Annotation Tool,' Workshop on Knowledge Markup & Semantic Annotation, ACM Press, New York, 2001
31 Conklin, J.E. and K.B. Yakemovic, 'A Process-oriented Approach to Design Rationale,' Human-Computer Interaction, Vol.6, No.3-4 (1991), pp.357-391   DOI
32 Augier, M and M T. Vendelo, 'Networks, Cognition and Management of Tacit Knowledge,' Journal of Knowledge Management, Vol.3, No.4(1999), pp.252-261   DOI   ScienceOn
33 Lam, W., M. Ruiz and P. Srinivasan, 'Automatic Text Categorization and Its Application to Text Retrieval,' IEEE Transactions on Knowledge and Data Engineering, Vol.11, No.6(1999), pp.865-879   DOI   ScienceOn