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http://dx.doi.org/10.14400/JDC.2020.18.9.113

Mediating effect of burnout between work-family conflict and organizational citizenship behavior and the moderating effect of Proactive Personality  

Han, Jin-Hwan (Chung Cheong University Faculty of Business & Accounting)
Publication Information
Journal of Digital Convergence / v.18, no.9, 2020 , pp. 113-124 More about this Journal
Abstract
The aim of this study is to examine the effect of the work-family conflict on the organizational citizenship behavior, to examine the mediating effect of burnout in that relation and to verify the moderating effect of proactive personality between burnout by work-family conflict and organizational citizenship behavior. For study samples, total 331 copies were collected from the members of hospitals and call centers in Daejeon, Sejong and Chungcheongnam-do and Chungcheongbuk-do. The results are as follows: firstly, it was found that, Work Interference with Family(WIF) had negative (-) effect on the organizational citizenship behavior. And, Family Interference with Work(FIW) had negative (-) effect on the organizational citizenship behavior. Secondly, there was a mediating effect of burnout between Work Interference with Family(WIF) and organizational citizenship behavior. And, there was no mediating effect of burnout between Family Interference with Work(FIW) and organizational citizenship behavior. Thirdly, proactive personality had a moderating effect between burnout due to work-family conflict and the organizational citizenship behavior. It proved that the relation between burnout due to work-family conflict and the organizational citizenship behavior through proactive personality of members concerning the negative effect of burnout caused by the work-family conflict at the workplace can be reduced by the proactive personality. It is significant in that this study proved the necessity of proactive personality of members in the work-family conflict. Therefore, more diverse personal characteristics should be considered as control variables in the future.
Keywords
Work-family conflict; Work interference with Family(WIF); Family interference with Work(FIW); Burn out; Proactive Personality; Organizational Citizen Behavior;
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