1 |
J. M. Lilius, M. C. Worline, S. Maitlis, J. Kanov, J. E. Dutton & P. Frost. (2008). The contours and consequences of compassion at work, Journal of Organizational Behavior, 29(2), 193-218.
DOI
|
2 |
W. A. Kahn. (1993). Caring for the care givers: Patterns of organizational care giving, Administrative Science Quarterly, 38, 539-563.
DOI
|
3 |
J. M. Kanov, S. Maitlis, M. C. Worline, J. E. Dutton, P. J. Frost & J. M. Lilius. (2004). Compassion in organizational life, American Behavioral Scientist, 47(6), 808-827.
DOI
|
4 |
A. A. Grandey. (2003). Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery, Academy of Management Journal, 46(1), 86-96.
|
5 |
D. K. John, L. R. Alex, M. L. David, A. O, Michael, R. B. Brooke, Y. Zang & D. K. Marie. (2013). A meta-analytic structural model of dispositional affectivity and emotional labor, Personnel Psychology, 66(1), 47-90.
DOI
|
6 |
A. Grandey. (2000). Emotion regulation in the workplace: A new way to conceptualized emotional labor, Journal of Occupational Health Psychology, 5(1), 95-110.
DOI
|
7 |
C. B. Brotheridge & R. T. Lee. (2003). Development and validation of the emotional labor scale, Journal of Occupational and Organizational Psychology, 76(3), 365-379.
DOI
|
8 |
C. M. Brotheridge & A. A. Grandy. (2002). Emotional labour and burnout: Comparing two perspectives of people at work, Journal of Vocational Behavior, 60(1), 17-39.
DOI
|
9 |
J. E. Dutton, J. M. Dukerich & C. V. Harquail. (1994). Organizational images and member identification, Administrative Science Quarterly, 39(2), 239-263.
DOI
|
10 |
B. E. Ashforth & R. H. Humphrey. (1993). Emotional labor in service roles: The influence of identity, Academy of Management Review, 19(1), 88-115.
|
11 |
P. J. Frost. (1999). Why compassion counts, Journal of Management Inquiry, 8(2), 127-133.
DOI
|
12 |
J. E. Dutton, M. C. Worline, P. J. Frost & J. M. Lilius. (2006). Explaining compassion organizing, Administrative Science Quarterly, 51(1), 59-96.
DOI
|
13 |
J. M. Richards & J. J.Gross. (2000). Emotion regulation and memory: the cognitive costs of keeping on1e's cool, Journal of Personality and Social Psychology, 79(3), 410-424.
DOI
|
14 |
J. M. Diefendorff, M. H. Croyle & R. H. Gosser. (2005). The dimensionality and antecedents of emotional labor strategies, Journal of Vocational Behavior, 66(2), 339-357.
DOI
|
15 |
S. H. Ko & T. W. Moon. (2012). The Effect of Compassion within Organizations on Intention to Leave:Focusing on the Double Mediation Effect of Positive Identity and Organizational Commitment, Korean Journal of Management, 20(3), 29-76.
|
16 |
L. J. Williams & S. E. Anderson. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors, Journal of management, 17(3), 601-617.
DOI
|
17 |
D. W. Organ. (1988). Organizational citizenship behavior: The good soldier syndrome, Lexington, MA: Lxington.
|
18 |
K. J. Preacher & A. F. Hayes. (2004). SPSS and SAS procedures for estimating indirect effects in simple mediation models, Behavior Research Methods, Instruments, and Computers, 36(4), 717.731.
DOI
|
19 |
S. H. Ko & T. W. Moon. (2014). Relationship between organizational virtue perceived by organizational members and job performance: focusing on the mediating effect of positive psychological capital, Management & Information Systems Review, 35(5), 81-108.
|
20 |
S. H. Ko & T. W. Moon. (2015).The Influence of Internal And External Virtuous Behaviors on Job Performance: Focusing on the creating research model for the virtuous behaviors through qualitative research, Management & Information Systems Review, 34(4), 31-66.
DOI
|
21 |
J. E. Dutton, L. M. Roberts & J. Bednar. (2010). Pathways for positive identity construction at work: Four types of positive identity and the building of social resources, Academy of Management Review, 35(2), 265-293.
DOI
|
22 |
C. K. Lee, Y. S. Park, H. K.Lee & K. J. Lee. (2015). The Effect of a Convergence Multi-cultural Nursing Education Program on Cultural Competence and Empathy for Nursing Students, Journal of Digital Convergence, 13(12), 337-346.
DOI
|
23 |
J. H. Kim, K. J. Kwon & S. H. Lee. (2017). Factors Influencing Problem Solving Abilities of Nursing Students, Journal of Digital Convergence, 15(4), 295-307.
DOI
|