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http://dx.doi.org/10.9708/jksci.2022.27.05.139

Effect of lifelong education center service quality on psychological well-being through positive psychological capital  

Lee, Sin-Bok (College of Liberal Arts, Dankook University)
Park, Chanuk (Korea Culture & Tourism Institute)
Publication Information
Journal of the Korea Society of Computer and Information / v.27, no.5, 2022 , pp. 139-148 More about this Journal
Abstract
The lifelong education center is an educational system that provides adults with learning from cradle to tomb to people, and it is difficult to provide smooth educational services due to the period of COVID-19. Through this, the purpose of this study is to investigate how the service quality of lifelong education centers affects psychological well-being through positive psychological capital based on previous studies on service quality, positive psychological capital, and psychological well-being. This study distributed and collected questionnaires from November 1st to November 14th, 2021, targeting 212 students attending the lifelong education center. As a result of hypothesis verification, first, it was found that the service quality had no effect on self-efficacy, but all of them had an significant effect on hope. Second, it was found that the assurance and responsiveness had a positive effect on resiliency, and it was found that responsiveness had a positive effect on optimism. Finally, hope, resilience, and optimism were found to have a significant effect on psychological well-being. Through the results of this study, it is expected that it can be used as data for the policy direction to provide better quality lifelong education center services to lifelong education center learners.
Keywords
Lifelong education center; Positive psychological capital; Learners; Service quality;
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Times Cited By KSCI : 6  (Citation Analysis)
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