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http://dx.doi.org/10.9708/jksci.2021.26.12.169

An Effect of Technostress After-Work Hours on Turnover Intention  

Lee, Sae Bom (BigData Research Center, Kyung Hee University)
Tang, Min-Yan (Dept. of Business Administration, Graduate School of Kyung Hee University)
Suh, Yung Ho (School of Management, Kyung Hee University)
Publication Information
Journal of the Korea Society of Computer and Information / v.26, no.12, 2021 , pp. 169-177 More about this Journal
Abstract
Based on the technostress theory, this study aims to explore the effect of technostress caused by the use of social media during or after work hours on job turnover intention. This study conducted an online survey targeting 341 Chinese WeChat users. According to the results of the structural model analysis, role overload, role conflict, and work invasion that occur during work affect technostress, and social interaction overload, invasion of private life, and Fear of Missing Out (FoMO) that occur after work have a effect on technostress as well. Technostress occurring during work did not appear to have an effect on turnover intention, but technostress occurring after work was found to have a positive effect on turnover intention. It is expected that this study will be used as a basic data for the correct use of social media within an organization.
Keywords
Technostress; Turnover intention; Role overload; Role conflict; Social interaction;
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