초록
Prompted by the challenges posed by an ageing society, this study contemplates design orientations from the perspective of inclusive design. It explores the adaptation of digital medical interfaces for the elderly to enhance design inclusiveness, catering to the senior user group and optimizing interactive experience in the medical system. This study employs the concept of inclusive design and analyzes its characteristics through literature. It distills the elements of the digital medical interface design for the elderly from three aspects: functional purpose, interactive behavior, and emotional expression. Using user research methods such as in-depth interviews and field research, it creates user personas and behavioral analysis diagrams for elderly patients with chronic diseases, organizing and categorizing their pain points. This study proposes principles for service touchpoint improvement based on inclusiveness. We optimize pain points and streamline the design process for age-friendly services, helping the elderly adapt to and integrate with digital life. By infusing inclusive design principles, we enhance the accessibility and inclusiveness of service design, elevating the service experience for the elderly. Our approach to age-friendly service design offers a valuable entry point for research focused on elderly-centered services and provides actionable strategies for developing agefriendly medical service processes.