Journal of Information Technology Services (한국IT서비스학회지)

Korea Society of IT Services (한국IT서비스학회)
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A Study on the Intention to Use Biometrics Self-Service of Airport Passenger

공항이용객의 생체인식 셀프서비스 사용의도에 관한 연구

  • 차상훈 (숭실대학교 대학원 IT정책경영학과) ;
  • 성연영 (항공대학교 대학원 항공운항관리학과) ;
  • 최정일 (숭실대학교 경영학부)
  • Received : 2024.07.03
  • Accepted : 2024.09.08
  • Published : 2024.10.31
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Abstract

Airport users who want to use an aircraft at domestic airports must pass identification with a recognized ID or passport compared to other public transportation means such as roads, railroads, and seas. Due to the identity verification procedure of passengers under the Aviation Security Act, those who lost their identification card and were unknown suffered considerable inconvenience in checking in for the aircraft. This study conducted an empirical analysis on the factors affecting the intention to use the biometrics self-service at domestic airports. From June to July 2023, 386 online survey responses for men and women over the age of 20 were analyzed using SPSS 22.0 and SmartPLS 3.0 for the biometrics self-service provided at the airport using a value-based adoption model. As a result of empirical analysis of the data, it was found that the characteristics of biometrics recognition felt by users from biometrics self-service had a significant effect on both perceived benefits and perceived sacrifices. In addition, it was found that perceived benefits and perceived sacrifices had a significant effect on the intention to use through perceived value. Biometrics characteristics such as universality, uniqueness, permanence, and acquisition were set as independent variables, and how these characteristics affect the benefits and sacrifices perceived by users and can be linked to the intention to use through their perceived values were analyzed. Now, as biometrics technology is a new authentication method that replaces identification cards in air transportation, it is expected that it will be practically helpful to providers who plan biometrics self-service as the use of not only identification of passengers, but also purchase payment and exchange is expanding.

Keywords

References

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