Journal of the Korean Society for information Management (정보관리학회지)

Korean Society for Information Management (한국정보관리학회)
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A Study on the Determinants of Turnover Intention among Academic Librarians

대학도서관 사서의 이직의도 결정요인에 대한 연구

  • Sun-Ae Lee
  • 이선애 (성균관대학교 문헌정보학과)
  • Received : 2024.08.22
  • Accepted : 2024.09.10
  • Published : 2024.09.30
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Abstract

This study empirically analyzes the impact of role stress, user misconduct, and job satisfaction on turnover intention by categorizing turnover intention into workplace turnover intention and occupational turnover intention among academic librarians working at national, public, and private universities across South Korea. Data were collected through a survey conducted from September 13 to September 20, 2023, yielding 447 responses, which were subsequently analyzed using hierarchical regression analysis. The results revealed that role ambiguity and severe user misconduct (physical threats) positively influenced both workplace turnover intention and occupational turnover intention, while age negatively influenced both. The study found that librarians who experience unclear responsibilities and physical threats are more likely to have a strong intention to leave both their workplace and occupation. As differential factors, role overload and the location of the workplace in the metropolitan area were found to be significant. Role overload positively influenced only occupational turnover intention, while the metropolitan location negatively influenced only workplace turnover intention. These findings suggest that excessive workload increases doubt about the occupation itself, leading to consideration of occupational turnover and that librarians working outside the metropolitan area exhibit higher workplace turnover intention. Both intrinsic and extrinsic job satisfaction negatively influenced workplace and occupational turnover intention. These results indicate that differentiated strategies tailored to specific types of turnover intention are warranted to effectively manage turnover intention among academic librarians.

본 연구는 전국 4년제 국공립 및 사립 대학교에 근무하는 대학도서관 사서들의 이직의도를 직장이직의도와 직업이직 의도로 구분하고, 역할스트레스, 이용자 불량행동, 직무만족이 이직의도에 미치는 영향을 실증적으로 분석하였다. 2023년 9월 13일부터 9월 20일까지 실시된 설문조사를 통해 447부의 데이터를 수집하고, 이를 바탕으로 위계적 회귀분석을 진행하였다. 분석 결과, 공통 요인으로 역할모호와 강한 불량행동(물리적)이 직장이직의도와 직업이직의도 모두에 정(+)의 영향을 미쳤으며, 연령은 부(-)의 영향을 미쳤다. 사서들이 자신에게 주어진 책임과 권한이 불명확하고, 신체적·물리적 위협을 경험할 때, 직장과 직업을 떠나려는 의도가 강하게 증가하는 것으로 나타났다. 차별적인 요인으로는 역할과다와 근무지의 수도권 소재 여부가 영향을 미쳤다. 역할과다는 직업이직의도에만 정(+)의 영향을 미쳤으며, 수도권 소재 여부는 직장이직의도에만 부(-)의 영향을 미쳤다. 이는 과도한 업무가 직업 자체에 대한 회의감을 증가시켜 직업이직을 고려하게 만들고, 수도권 이외 지역에 근무하는 사서들은 직장이직의도가 높게 나타났음을 시사한다. 내재적 만족과 외재적 만족은 직장이직의도와 직업이직의도 모두에 부(-)의 영향을 미쳤다. 이러한 결과는 대학도서관 사서들의 이직 의도를 효과적으로 관리하기 위해 이직 유형별로 구체적이고 차별화된 전략이 필요함을 시사한다.

Keywords

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