The Journal of Industrial Distribution & Business (산경연구논집)

Korea Distribution Science Association (한국유통과학회)
권호 표지
DOI QR코드

DOI QR Code

An Analysis of the Effectiveness of Training and Development on the Performance of Organisations - A Case of FBC Bank Limited

  • Ileen SAVO (Business Enterprise and Management Department, University of Zimbabwe)
  • Received : 2024.06.29
  • Accepted : 2024.08.28
  • Published : 2024.08.31
Download PDF
⟨ Previous Next ⟩

Abstract

Purpose: The purpose of this study is to analyse the effectiveness of training and development on the performance of employees in Zimbabwe's banks using FBC Bank as a case study. Research design, data and methodology: The study adopted a mixed research method to collect and analyse data from ten key informants and fifty FBC Bank employees drawn from its branches in Harare. The data collection method used were survey and interviews. Results: The study revealed that effective training and development is significant to FBC Bank because it has a positive effect on the performance of employees, which consequently result in improved organisational performance. Conclusion: The study concluded that knowledge on how to conduct effective training and development programs in FBC Bank is not optimum. Recommendations: The study recommended that management should acknowledge that training and development is a systematic process and therefore conduct training needs analysis, design training plans, implement training programs effectively and evaluate them in order to ensure well-coordinated and effective training and development programs. It also suggested that adequate budget allocation should be availed to finance the implementation of training and development programs in organisations.

Keywords

References

  1. Akdeniz, C., Bacanli, H., Baysen, E., Cakmak, M., Celikoz, N., Dogruer, N., & Yalin, H. I. (2016). Learning and teaching: Theories, approaches and models. Ankara, Turkiye: Cozum. 
  2. Amoah-Mensah, A., & Darkwa, P. (2016). Training and development process and employees' performance in the "chop bar" industry. Journal of research and development, 3(1), 34-57. 
  3. Arthur Jr, W., Bennett Jr, W., Edens, P. S., & Bell, S. T. (2003). Effectiveness of training in organizations: a meta-analysis of design and evaluation features. Journal of Applied psychology, 88(2), 234. 
  4. Brown, K. G., & Sitzmann, T. (2011). Training and employee development for improved performance. 
  5. Clarke, N. (2003). The politics of training needs analysis. Journal of Workplace Learning, 15(4), 141-153. 
  6. Dachner, A. M., Ellingson, J. E., Noe, R. A., & Saxton, B. M. (2021). The future of employee development. Human Resource Management Review, 31(2), 100732. 
  7. Hailemichael, K. (2014). The Challenges of Human Resource Training and Development: The Case of Mekelle Polytechnic College (Doctoral dissertation, Addis Ababa University). 
  8. Hicks, W. D. (1983). The process of entering training programs and its effects on training outcomes. The Ohio State University. 
  9. Gerbman, J. (2000). Evaluation of Management Training. England: Gower press Ltd. 
  10. Jehanzeb, K., & Bashir, N. A. (2013). Training and development program and its benefits to employee and organization: A conceptual study. European Journal of business and management, 5(2). 
  11. Khan, R. A. G., Khan, F. A., & Khan, M. A. (2011). Impact of training and development on organizational performance. Global journal of management and business research, 11(7), 63-68. 
  12. Kirkpatrick, J. D., & Kirkpatrick, W. K. (2016). Kirkpatrick's four levels of training evaluation. Association for Talent Development. 
  13. Pineda, P. (2010). Evaluation of training in organisations: a proposal for an integrated model. Journal of European Industrial Training, 34(7), 673-693. 
  14. Ludwikowska, K. (2018). The effectiveness of training needs analysis and its relation to employee efficiency. Zeszyty Naukowe Politechniki Poznanskiej. Organizacja i Zarzadzanie, (77), 179-193. 
  15. Nda, M. M., & Fard, R. Y. (2013). The impact of employee training and development on employee productivity. Global journal of commerce and management perspective, 2(6), 91-93. 
  16. Obeidat, B. Y. (2014). The implementation process of training programs in Jordan: the role of information systems. European Scientific Journal, 10(1). 
  17. Milhem, W., Abushamsieh, K., & Perez Arostegui, M. N. (2014). Training Strategies, Theories and Types. Journal of Accounting, Business & Management, 21(1). 
  18. Noe, R. A., Clarke, A. D., & Klein, H. J. (2014). Learning in the twenty-first-century workplace. Annu. Rev. Organ. Psychol. Organ. Behav., 1(1), 245-275. 
  19. Salas, E., & Weaver, S. J. (2016). Employee growth and development: Cultivating human capital. 
  20. Siddique, C. M. (2004). Job analysis: a strategic human resource management practice. The International Journal of Human Resource Management, 15(1), 219-244. 
  21. Timsal, A., Awais, M., & Shoaib, O. (2016). On job training and its effectiveness: An employee perspective. South Asian Journal of Banking and Social Sciences, 2(1), 1-22. 
  22. Tai, W. T. (2006). Effects of training framing, general self-efficacy and training motivation on trainees' training effectiveness. Personnel review, 35(1), 51-65. 
  23. Wilson, S. M. (2006). Theories of learning and teaching: What do they mean for educators?. National Education Association.