References
- Aaker, D. A. and Equity, M. B. 1991. Capitalizing on the Value of a Brand Name. New York 28(1):35-37.
- Childcare Policy Research Institute. 2023. 2022 Infant and Toddler Key Statistics. Research Materials 2023-01.
- Gabbott, M. and Hogg, G. 2001. The role of non-verbal commu-nication in service encounters: A conceptual framework. Journal of Marketing Management 17(1-2):5-26. https://doi.org/10.1362/0267257012571401
- Gug Taewon. 2020. Study on the impact of quality of visiting nursing services for the elderly on intention to reuse: Focusing on the mediating effect of service satisfaction. Calvin University Graduate School Doctoral Thesis.
- Han Seon-hee and Hwang Seong-on. 2023. The impact of childcare teachers' communication skills and self-reflective intelligence on parent-teacher communication. Liberal Arts Studies 10(1):73-91. https://doi.org/10.55450/hilas.2023.10.1.73
- Jeon Hyo-jin and Kim Eun-ji. 2021. Tourist restaurant consumers' relationship benefits influence positive emotions and remembered values and behavior. Tourism Studies 36(3):129-148. https://doi.org/10.21719/IJTMS.36.3.7
- Jeon Young-ju and Lee Jin-young. 2016. A study on the impact of educational service quality on student satisfaction, department image, and loyalty. MICE Tourism Research 16(3):75-95.
- Jeong Yun-ji, Jo Gwang-min, and Byunhyeon. 2020. The impact of relationship benefits and self-determination of adult hobby ballet students on relationship commitment, satisfaction, and relationship continuation intention. Journal of Korean Women's Sports Association 34(1):71-91. https://doi.org/10.16915/jkapesgw.2020.3.34.1.71
- Kim Eun-joung and Park Jong-woo. 2022. A study on the impact of relationship benefits on customer loyalty:For parents who use infant education institutions. Journal of Korean Society for Quality Management 50(2): 235-250. https://doi.org/10.7469/JKSQM.2022.50.2.235
- Kim Jeong-moon, Lee Hak-hee, and Won Cheol-sik. 2021. The impact of restaurant customer relationship benefits on customer satisfaction, word-of-mouth intention, and store loyalty: For new silver generation customers. Tourism Leisure Research 33(4):289-313. https://doi.org/10.31336/JTLR.2021.4.33.4.289
- Kim Myeong-soon, Shin Yunseung, and Chae Eun Hwa. 2016. The impact of daycare teachers' sense of efficacy and their perception of expertise on the performance of the childcare process. Children's Association 37(2):43-56. https://doi.org/10.5723/kjcs.2016.37.2.43
- Kwon Young-Ja and Kim Hye-soon. 2023. The impact of early childhood teachers' expertise on teacher-infant interaction: Focused on the mediating effect of communication. Korean Society for Infant and Toddler Care 142:145-167.
- Lee Seon-min. 2020. The impact of airline flight attendants' verbal and non-verbal communication on relationship quality and long-term relationship orientation. Doctorate from Keimyung University.
- Lee Seung-hwa. 2023. The impact of communication difficulties with parents perceived by elementary school teachers on teaching satisfaction. Korean Teacher Education Research 40(2):83-109.
- Lee Yeong-hak and Yoon Byung-guk. 2021. Impact of service convenience of mobile travel search app on customer value, customer satisfaction, and reuse intention. Tourism Research Journal 35(6):85-101. https://doi.org/10.21298/IJTHR.2021.6.35.6.85
- Marley, K. A., Collier, D. A., and Goldstein, S. M. 2004. The Role of Clinical and Process Quality in Achieving Patient Satisfaction in Hospitals. Decision Sciences, 35(3):349-369. https://doi.org/10.1111/j.0011-7315.2004.02570.x
- Ministry of Education. 2023. Government Organization Act amendment passed by the National Assembly plenary session. Policy. Integration of reservations 31.
- Moon Jeong-hee. 2022. The impact of childcare teachers' professionalism on respect for infants' rights : The mediating effect of teacher efficacy. Korean Infant and Toddler Care Studies 132:1-24.
- Morgan, R. M. and Hunt, S. D. 1994. The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3):20-38. https://doi.org/10.1177/002224299405800302
- National Statistical Office. 2024. 2022 Childcare status survey.
- Noh Jeong-suk and Jang Hyeong-yu. 2021. IT Education service quality, Education satisfaction, A study on the mediating power of perceived value and self-efficacy in the relationship structure of word-of-mouth intention. Customer Satisfaction Management Research 23(2):1-30. https://doi.org/10.34183/KCSMA.23.2.1
- Nyadzayo, M. W., and Khajehzadeh, S. 2016. The antecedents of customer loyalty: A moderated mediation model of customer relationship management quality and brand image. Journal of Retailing and Consumer Services 30:262-270. https://doi.org/10.1016/j.jretconser.2016.02.002
- Oliver, R. L. 1980. A Cognitive Model of the Antecedents & Consequences of Satisfaction Decisions. Journal of Marketing Research 17(4):460-469. https://doi.org/10.1177/002224378001700405
- Parasuraman, A., Zeithaml, V. A., & Berry, L. L. 1988, SERVQUAL: A MultiplepItem Scale for Measuring Consumer Perceptions of Service Quality. Journal of Retailing 64:12-40.
- Park Jong-cheol, Hong Seong-Jun. 2021. The effect of relationship marketing activities on customer loyalty: Focusing on emotional mechanisms. Product research 39(1):27-32.
- Park Kyung-woon. 2021. A study on factors affecting the intention to use welfare services for middle-aged people. Soongsil University Doctorate.
- Ryu Mi Hyun and Jo Dong Hyuk. 2023. The impact of service quality and emotional quality on brand fanship: For Parents of Early Childhood Education Institutions. Journal of Korean Society for Quality Management 51(3), 347-362. https://doi.org/10.7469/JKSQM.2023.51.3.347
- Seong Yun-Beom and Noh Yonghwi. 2023. The impact of scuba diving resort service quality on customer satisfaction and revisit intention: Focusing on the moderating effect of risk perception attributes. Journal of Korean Society for Quality Management 51(4):589-606.
- Shin Geon-kwon. 2023. Smart PLS 4.0 Structural Equation Modeling. book publishing Cheongnam.
- Sundaram, D. S. and Webster, C. 2000. The Role of Nonverbal communication in Service Encounters. Journal of Services Marketing 14(5):378-391. https://doi.org/10.1108/08876040010341008
- Webster, C. and Sundaram, D. S. 2009. Effect of service provider' scommunication style on customer satisfaction in professional services setting: The moderating role of criticality and service nature. Journal of Services Marketing 23(2):103-113. https://doi.org/10.1108/08876040910946369
- Wieseke, J., Geigenmuller, A., and Kraus, F. 2012. On the role of empathy in customer-employee interactions. Journal of Service Research 15(3):316-331. https://doi.org/10.1177/1094670512439743