과제정보
이 논문은 제 1저자의 2023 연세대학교 일반대학원 박사학위 논문으로 수행된 연구를 기반으로 작성되었습니다. 이 연구는 대한기관윤리심의기구협의회의 2022 KAIRB 학술연구과제지원사업(과제번호: KAIRB-과 2022-02)과 연세대학교 간호대학 대학원생 연구지원사업의 지원을 받아 수행되었습니다. 제 1저자는 연세대학교 간호대학과 한국연구재단(NRF)이 지원하는 4단계 Brain Korea 21 프로젝트에서 장학금을 받았습니다.
참고문헌
- Ministry of Food and Drug Safety (MFDS). Korea Good Clinical Practice (KGCP). Revised December 7, 2022 [Internet]. Sejong (Kora): Korean Law Information Center; 2022 [cited 2023 Jun 9]. Available from: https://www.law.go.kr/lsSc.do?section=&menuId=1&subMenuId=15&tabMenuId=81&eventGubun=060101&query=%EC%9D%98%EC%95%BD%ED%92%88+%EB%93%B1%EC%9D%98+%EC%95%88%EC%A0%84%EC%97%90+%EA%B4%80%ED%95%9C+%EA%B7%9C%EC%B9%99#undefined.
- Han S, Yim DS. Current state of clinical trials in Korea. J Korean Med Assoc 2010;53:745-52. https://doi.org/10.5124/jkma.2010.53.9.745.
- Korea National Enterprise for Clinical Trials (KoNECT). Korea Clinical Trials Statistics Handbook 2022 [Internet]. Seoul (Korea): KoNECT; 2023 [cited 2023 Jun 9]. Available from: https://www.konect.or.kr/kr/board/konect_library_01/boardList.do.
- KoNECT. KoNECT Brief 2023 Vol 2 [Internet]. Seoul (Korea): KoNECT; 2023 [cited 2024 Feb 14]. Available from: https://www.konect.or.kr/kr/board/konect_library_03/boardList.do.
- Woo S, Choi M. Medical service quality, patient satisfaction and intent to revisit: Case study of public hub hospitals in the Republic of Korea. PLoS One 2021;16:e0252241.
- Bopp KD. How patients evaluate the quality of ambulatory medical encounters: a marketing perspective. J Health Care Mark 1990;10:6-15.
- Donabedian A. Explorations in quality assessment and monitoring: the definition of quality and approaches to its assessment (Explorations in Quality Assessment and Monitoring, Vol 1). Ann Arbor (MI): Health Administration Press; 1980.
- Babakus E, Mangold WG. Adapting the SERVQUAL scale to hospital services: an empirical investigation. Health Serv Res 1992;26:767-86.
- Paik HR, Kim KJ. How to improve patients' satisfaction in healthcare organization? Healthcare service quality classification using Kano Model. Korean J Hosp Manag 2014;19:73-88.
- Yang JH, Song TK, Chang DM. Effects of medical service quality on the customer satisfaction and intention of revisit in cancer patients. J Korea Contents Assoc 2012;12:269-81. https://doi.org/10.5392/JKCA.2012.12.12.269.
- Jeon GI, Yi H, Lee KT. The relationship between medical service quality, customer satisfaction and customer loyalty. Korean Bus Educ Rev 2014;29:416-38.
- Heo EJ, Oh JS, Jang H. The structural relationship between trust, customer satisfaction, and loyalty of the medical service quality and empathy ability. Korean Bus Educ Rev 2017;32:1-22. https://doi.org/10.23839/kabe.2017.32.6.1.
- Jung OK, Sin HS, Park C. The effect of customer orientation on relationship quality and customer loyalty in the medical services context. Health Serv Manag Rev 2017;11:1-15. https://doi.org/10.18014/hsmr.2017.11.3.1.
- Park BS, Choi HK. The influences of medical service quality on customer trust, customer value, and customer loyalty in specialized hospitals. Korean J Health Serv Manag 2020;14:31-42. https://doi.org/10.12811/kshsm.2020.14.1.031.
- Berger VW, Alperson SY. A general framework for the evaluation of clinical trial quality. Rev Recent Clin Trials 2009;4:79-88. https://doi.org/10.2174/157488709788186021
- Meeker-O'Connell A, Glessner C. Clinical trial quality: from supervision to collaboration and beyond. Clin Trials 2018;15(1_suppl):23-6. https://doi.org/10.1177/1740774518755056
- Yessis JL, Kost RG, Lee LM, Coller BS, Henderson DK. Development of a research participants' perception survey to improve clinical research. Clinical Transl Sci 2012;5:452-60. https://doi.org/10.1111/j.1752-8062.2012.00443.x.
- Kost RG, Lee LM, Yessis JL, Coller BS, Henderson DK, Research Participant Perception Survey Focus Group Subcommittee. Assessing research participants' perceptions of their clinical research experiences. Clin Transl Sci 2011;4:403-13. https://doi.org/10.1111/j.1752-8062.2011.00349.x
- Kost RG, Lee LM, Yessis JL, Wesley R, Alfano S, Alexander SR, et al. Research participant-centered outcomes at NIH-supported clinical research centers. Clin Transl Sci 2014;7:430-40. https://doi.org/10.1111/cts.12167
- Brady MK, Cronin JJ. Some new thoughts on conceptualizing perceived service quality: a hierarchical approach. J Mark 2001;65:34-49. https://doi.org/10.1509/jmkg.65.3.34.18334
- Joffe S, Cook EF, Cleary PD, Clark JW, Weeks JC. Quality of informed consent: a new measure of understanding among research subjects. J Natl Cancer Inst 2001;93:139-47.
- Brislin RW. The wording and translation of research instruments. In: Lonner WJ, Berry JW, editors. Field methods in cross-cultural research. Beverley Hills (CA): Sage Publications, Inc.; 1986. p. 137-64.
- Elo S, Kyngas H. The qualitative content analysis process. J Adv Nurs 2008;62:107-15. https://doi.org/10.1111/j.1365-2648.2007.04569.x
- Park DS. Methodology for writing questionnaires. Seoul (Korea): Kyoyookbook; 2004.
- Polit DF, Beck CT, Owen SV. Is the CVI an acceptable indicator of content validity? Appraisal and recommendations. Res Nurs Health 2007;30:459-67. https://doi.org/10.1002/nur.20199
- Willis GB. Cognitive interviewing: a tool for improving questionnaire design. Thousand Oaks (CA): Sage publications; 2004.
- Ghotbabadi AR, Feiz S, Baharun R. Service quality measurements: a review. Inte J Acad Res Bus Soc Sci 2015;5:267-86. https://doi.org/10.6007/IJARBSS/v5-i2/1484.
- Chahal H, Kumari N. Service quality and performance in the public health-care sector. Health Mark Q 2012;29:181-205. https://doi.org/10.1080/07359683.2012.704837
- Sumaedi S, Yarmen M, Yuda Bakti IGM. Healthcare service quality model: a multi-level approach with empirical evidence from a developing country. Int J Product Perform Manag 2016;65:1007-24. https://doi.org/10.1108/IJPPM-08-2014-0126.
- Lee W, Shin M. A study on the quality of healthcare services for four critical illnesses and the maintenance of right to protection and dignity in a senior general hospital. J Korean Soc Qual Manag 2023;51:531-50. https://dx.doi.org/10.7469/JKSQM.2023.51.4.531.