Journal of the Korea Safety Management & Science (대한안전경영과학회지)

Korea Safety Management & Science (대한안전경영과학회)
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The Impact of Technostress on Telemedicine App Usage Intentions in the Post-COVID19 Era

포스트 코로나 시대의 원격진료 앱 사용 의도에 대한 연구: 테크노 스트레스의 영향을 중심으로

  • Dong-eon Lee (Graduate school of Kangwon National University) ;
  • Se-Youn Jung (Prime College & Graduate School of Business, Korea National Open University)
  • 이동언 (강원대학교 일반대학원) ;
  • 정세윤 (한국방송통신대학교 프라임칼리지 & 경영대학원)
  • Received : 2023.12.19
  • Accepted : 2024.03.18
  • Published : 2024.03.30
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Abstract

This study explores the impact of technostress on the intention to use telemedicine applications (apps) in the post-COVID19 era, a period marked by the rapid popularization of such apps to mitigate COVID19 infection risks. Utilizing the Technology Acceptance Model (TAM), the study identifies variables and proposes a research model. A questionnaire survey involving 364 adults is analyzed through Partial Least Squares-Structural Equation Modeling. Results indicate positive significance for variables linked to the TAM (perceived usefulness, perceived ease of use, attitude, and intention to use). Notably, techno-complexity negatively affects perceived ease of use, while techno-unreliability negatively impacts perceived usefulness and ease of use. Surprisingly, techno-uncertainty has a positive effect on both perceived usefulness and ease of use. Techno-overload, although negatively impacting perceived usefulness and ease of use, does not reach statistical significance. The study underscores the need to consider both positive and negative aspects, including technostress, when evaluating telemedicine app usage. Additionally, recognizing the varying impact of technostress based on users' ICT(Information and Communication Technology) confidence levels is crucial. Overall, these findings contribute academically to telemedicine app adoption literature and hold industrial significance by providing a user perspective on these apps.

Keywords

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